How to Fix It When Your S-Pen Is Not Working

Quick fix tips for a faulty Samsung Galaxy Note stylus

Samsung Galaxy Note 8 and S-Pen

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As the Samsung Galaxy Note models become more advanced, Samsung's quirky new Note 9 S-Pen features have made it so the beloved accessory is more fragile and susceptible to malfunction. Here are some common issues that may arise on the latest Galaxy Note smartphones and easy methods to resolve them.

Causes of Samsung Galaxy Note S-Pen Malfunction

There are many things that can cause the S-Pen to not work properly. For example, users may have purchased faulty cases or screen protectors from unofficial third-parties that are affecting the way the stylus works, or accessories manufactured without Samsung's quality parameters in mind.

It's also possible the S-Pen is getting old due to wear and tear of the stylus tip from frequent use. Galaxy Note devices can also get system bugs that can affect the S-Pen function.

How to Fix Galaxy Note S-Pen Not Working

  1. Remove the protective case. Many third-party cases may have metals and magnets that interfere with the connection between a Galaxy Note smartphone and its S-Pen, leaving blank spots on the screen when users attempt to draw with their stylus.

  2. Remove any screen protectors. Some screen protectors may be too thick to properly detect the Galaxy Note S-Pen. They can also be sensitive to hard, rubbery, or uneven surfaces that affect how the S-Pen drags on the screen.

  3. Replace the S-Pen tip. If your Galaxy Note device isn't able to register its S-Pen or pen strokes are inconsistent it may be time for a new S-Pen tip. Samsung includes five replacement tips and an S-Pen tip remover tool with every Galaxy Note device, and replacing the Galaxy Note S-Pen tip is a very simple process.

  4. Check for a software update. On your Samsung phone, go to > Settings > Software update > Download update manually. If an update is available it will download and install. After your Galaxy Note device has updated you may have to restart the smartphone before testing your S-Pen.

  5. Reset Galaxy Note. To reset your Galaxy Note, go to Settings > About Phone > Reset. For safe measure, users can also reset the S-Pen's by pressing its reset button.

    It is very important to back up all the information on your smartphone before performing a reset as this function will send your device back to factory settings, as it was when first purchased.

  6. If your S-Pen doesn't respond to any of these methods you may need to take it and your Galaxy Note smartphone in for service. Samsung offers walk-in, mail-in, and at home services.