How to Fix Roku Error Code 003

Troubleshooting this error code on Roku

Roku error code 003 will appear when you're trying to update the software on your Roku device. It's directly related to the software update process and will typically occur when there's a specific connection issue between your Roku device and Roku's servers.

Cause of Roku Error Code 003

Several issues can cause the Roku error code 003. They're all related to a connection problem, but there may be a slightly different cause.

  • Roku servers may be down for maintenance or other issues.
  • Your Roku device may not be connected to the internet.
  • Your home network might be having internet connectivity issues.

Each of these issues could be caused by different components, whether it is your router, Roku settings, or Roku's servers. The best way to fix this issue is to troubleshoot each potential cause.

How to Fix Roku Error Code 003

The following troubleshooting tips will start with the easiest solutions to fix Roku error code 003 and work toward the more complex issues.

  1. Check for Roku server issues using a service like Downdetector and search for Roku. Unfortunately, if the website is down, there's nothing you can do, and you'll need to wait for the service to come back up before attempting to update Roku again.

  2. Restart your Roku device. When the Roku device starts back up, it may reconnect to your network and establish a working internet connection again. Try the update to see if the error goes away.

  3. Check that your Roku has a good internet connection. Without a connection to the internet, you won't be able to update the software on your Roku device, and you'll most likely see Roku error code 003.

    A common mistake people make is trying to connect their Roku device to other networks like a mobile hotspot or a hotel wireless network. Unfortunately, these networks sometimes scale back network speed, which may not allow Roku updates to complete correctly.

  4. Troubleshoot and fix any router issues you might be having. Your Roku device can show it's connected to the internet even when your router has connection issues. This may not be obvious, or you may see a red indicator light flashing on your router. Try fully restarting the router to see if the error goes away.

  5. Some devices like the Roku Ultra, Roku Ultra LT, or certain Roku TVs support wired ethernet. Try connecting the device to the router with an ethernet cable. Ethernet is more robust and typically offers better data transfer speeds than Wi-Fi.

  6. One helpful Roku tip is to check your Wi-Fi signal strength with your Roku device. If the signal isn't very strong, there are some steps you can take to try to boost your Wi-Fi signal.

  7. Try logging out of your Roku device and then logging back in. This will ensure that the connection or update issues aren't related to any account issues.

  8. If all else fails, you may need to reset your Roku device completely. Unfortunately, if you do this, you'll need to set up the Roku from scratch again.

    If resetting your Roku still doesn't eliminate the error, you'll need to reach out to Roku technical support. They will be able to let you know if you'll have to replace your Roku device or if there are known issues with any particular updates.

FAQ
  • What does Roku error code 001 mean?

    The error code 001 usually indicates that your Roku device is unable to update properly. To perform a software update, your Roku requires a stable internet connection.

  • Why do I see error code NW-8-17 when I try using Netflix on my Roku?

    The error code NW-8-17 usually means a network connectivity issue is stopping the device from reaching Netflix. First, make sure Netflix is correctly connected to your TV. Then, restart the Roku, sign out of Netflix, and sign back in again.

Was this page helpful?