How to Fix the PS5 'Cannot Connect to the Wi-Fi Network' Error

What to do when the PS5 can't communicate with your wireless router

By Robert Earl Wells III
Updated on April 25, 2022
Reviewed by
Ryan Perian
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Reviewed by Ryan Perian
  • Western Governors University
Ryan Perian is a certified IT specialist who holds numerous IT certifications and has 12+ years' experience working in the IT industry support and management positions.
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You may encounter the 'Cannot Connect to the Wi-Fi Network' error when using features on your PS5 Standard or Digital Edition that require an internet connection. Specifically, this error indicates that the problem is on your side (rather than the PS5 servers). It doesn't necessarily mean your internet is down, just that the console can't connect to your wireless router.

Causes of the PS5 'Cannot Connect to the Wi-Fi Network' Error

The following issues can cause this PS5 error:

  • The console is too far away from the router.
  • Other devices are interfering with the wireless signal.
  • Problems with your router.
  • Problems with your modem.
  • Problem with your console's internal hardware.

There are other errors you may see related to internet issues. For example, if you get a message saying that your PS5 cannot connect to the server, the service you're trying to access could be down.

To rule out problems with your internet connection, plug one end of an Ethernet cable into the port on the back of the PS5, then connect the other end directly to your modem.

How to Fix the PS5 'Cannot Connect to the Wi-Fi Network' Error

Follow these steps in order until your PS5 can connect to Wi-Fi:

  1. Confirm that your Wi-Fi router password is correct. If you get an error when setting up your wireless internet connection, make sure you're using the right password for your network. The default password can likely be found on the bottom of your router.

  2. Restart your PlayStation 5. Turn off the console, then turn it back on. Make sure to power down the console; don't put it in Rest Mode.

  3. Restart your router and modem. If you're having trouble connecting to Wi-Fi with your other devices, restart your router and modem to see if that fixes the problem.

  4. Move the PS5 closer to your wireless router. If the console is far away from your router, the wireless signal may not reach your PS5. Move them closer together if possible, and make sure there are no obstructions like thick walls.

  5. Use the PlayStation Fix and Connect web tool. Select My PS4 or PS5 Can't Connect to the Internet, then answer the questions to narrow down the problem's source.

  6. Change your Wi-Fi network's channel number. This advanced fix can help avoid interference from other wireless signals.

    If you get a PS5 DNS error, try changing the DNS settings on your PS5.

  7. Reset your network router. A hard reset, also known as a factory reset, will restore your router to the default settings. You'll have to set up your Wi-Fi network all over again, so consider this a last resort if none of your devices can connect to the router.

  8. Factory reset your PS5. If you're sure that the problem lies with the console and not your router, you can restore your PS5 to factory settings. A hard reset will wipe the console's memory, so back up save data and anything else you want to keep to the cloud.

    You can redownload games and apps you've already purchased from the PlayStation store.

  9. Get your PS5 repaired or replaced by Sony. If your PS5 still doesn't connect to Wi-Fi, it could be a hardware problem. Go to Sony's PlayStation Fix and Replace page to see if you can get it repaired or replaced for free.

FAQ
  • Why is my PS5 Wi-Fi slow?

    To fix slow PS5 Wi-Fi, make sure your modem and router are optimized for your internet plan, and consider upgrading if possible. For a more stable connection, use wired Ethernet.

  • How do I fix it when my PS5 won't turn on?

    If your PS5 won't turn on, try a manual reboot, then try inserting a game disc. Unplug the power supply for 30 seconds and reconnect it, then power cycle your PS5. If you're still having trouble, try a different power cable or outlet. As a last resort, reboot your PlayStation 5 in Safe Mode and update or reset the system software.

  • How do I use the PS5 web browser?

    To use the PS5 web browser, you must connect a Twitter account, then go to Twitter's website and select links on Twitter to visit other sites. The PS5 web browser is very limited, and there's no way to enter URLs.

  • What internet speed do I need to play PS5 online?

    The ideal internet speed for online gaming is at least 25Mbps. If you have multiple gamers in your household who play online games at the same time, you should upgrade to 100 Mbps. Make sure you have the right equipment to get the internet speed you're paying for.

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