How to Fix It When PS4 Won't Connect to Wi-Fi

Get your console back online

There's nothing more frustrating than a PlayStation 4 that can't get online when you want to play a game, update your system, download a new title, or watch a movie. There are multiple reasons why this is happening, and some are more complex than others. We have possible causes and solutions below.

A PlayStation 4 console with a controller resting on top of it

Pinciniphoto / iStock Editorial / Getty Images Plus

Causes of PS4 Not Connecting to the Internet

There may be numerous reasons why your PS4 won't connect to the internet, but these are some of the most common problems:

  • The PlayStation Network (PSN) is offline.
  • Your Wi-Fi network lost internet connectivity.
  • You're attempting to connect with an invalid username or password.
  • The DNS settings on your PS4 aren't configured correctly.
  • The distance between your PS4 and the wireless router is too far, causing intermittent signal loss.

How to Fix It When Your PS4 Won't Connect to Wi-Fi

Follow the recommendations below to get your PS4 console connected to the internet again.

  1. Check the status of the PlayStation Network. If PSN is offline, it's not going to matter whether the console can connect to Wi-Fi. So, check its status as an initial step. Gamers often misdiagnose PSN outages as a problem with their network connectivity, which can cause unnecessary confusion.

  2. Restart the modem and router. It's best to restart both the modem and wireless router. Then, see if the console can connect to the Wi-Fi network before assuming that the PS4 is the problem. Reboot the modem and router manually, wait about five minutes, then check to see if the PS4 can establish a connection.

    If you're unsure how to power these devices on and off, refer to the devices' manuals or to your service provider's customer support.

  3. Restart the PlayStation 4. Then, reboot the PS4 and see if it connects successfully afterward.

    Fully power down the console and turn it back on, as opposed to entering Rest Mode and then waking up the console's operating system.

  4. Confirm your Wi-Fi password is correct. It's possible the PS4 can't establish a connection to your Wi-Fi network because you're using the wrong password, a problem that's often misdiagnosed because the error message phrasing is a bit ambiguous.

    Connect a different device (such as your laptop or smartphone) to the same Wi-Fi network using the same password, preferably a device that recently established a successful connection. If this other device can see the Wi-Fi network but can't connect to it using this password, there's a good chance the password is invalid.

    The process of determining the correct password for your Wi-Fi network varies depending on the hardware and configuration. Refer to your modem or router manual or your service provider's customer support if you don't know how to locate or change the Wi-Fi password.

  5. Move your PS4 closer to the wireless router. It's not a potential cause that's often considered when a device can't connect to Wi-Fi. The physical distance between a wireless router and the PS4 is a potential reason why you can't get online. It's also important to make sure the Wi-Fi signal isn't impeded by device-related interference or obstructions such as reinforced doors or excessively thick walls.

  6. Change the Wi-Fi network's channel number. It's common for internet-connected devices to all use the same narrow radio frequency range by default. Your neighbors could be using the same channel as well. Change the channel on the wireless router to establish a stronger connection.

  7. Change the DNS settings on the PS4. One common cause of PS4 Wi-Fi connectivity problems revolves around the console's DNS settings. Modify the DNS addresses used with your Wi-Fi network and see if that fixes the issue.

  8. Connect the PS4 using a wired connection. If you attempted all of the above and still can't connect your console to your Wi-Fi network, use a reliable hard-wired option, like an Ethernet cable.

  9. Factory reset the PS4. The last resort is to reset the PS4 to its default factory settings. If you've reached this point and still can't establish a connection, resetting the console is the recommended course of action.

    Backup your data and save games before attempting this step, or you could lose it all.

Was this page helpful?