How to Fix It When PS4 Won't Connect to Wi-Fi

Get your PS4 back online

There's nothing more frustrating than needing to get online with your PS4 to play a game, update your system, download a new title or watch a movie and your console won't connect to Wi-Fi. There are multiple reasons why this could be happening, some more complex than others.

Causes of PS4 Not Connecting to the Internet

a photo of a PlayStation 4 console with a controller resting on top of it
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There may be numerous reasons that your PS4 won't connect to the internet, but these are some of the most common problems:

  • The PlayStation Network (PSN) is offline.
  • Your WiFi network has lost internet connectivity.
  • You're attempting to connect with an invalid username and/or password.
  • The DNS settings on your PS4 are not configured correctly.
  • The distance between your PS4 and the wireless router is too far, causing intermittent signal loss.

Steps to Fix the Problem Connection

The recommendations below will address those causes and should help you to get your PS4 back online.

  1. Check the status of the PlayStation Network. If the PlayStation Network is offline then it's not going to matter very much whether your console can connect to WiFi, so we recommend checking on its status as an initial step. In this scenario, gamers often misdiagnose PSN outages as a problem with their own network connectivity which can cause unnecessary confusion. Before continuing on, first, make sure that the PlayStation Network is online and running as expected.

  2. Restart your modem and router. Before assuming that your PS4 is the problem, it’s best to first restart both your modem and wireless router and see if your console can connect to the Wi-Fi network after the fact. Reboot both of them manually, wait about five minutes, then check to see if your PS4 has established a connection.

    If you’re unsure how to power these devices on and off, refer to their individual manuals or to your service provider’s customer support.

  3. Restart your PlayStation 4. Yes, this should go without saying, but the next step is to try rebooting your PS4 in the hopes that it may connect successfully once complete. We recommend fully powering down the PS4 and turning it back on, as opposed to just entering Rest Mode and then waking up the console’s operating system.

  4. Confirm that your Wi-Fi password is correct. It’s possible that your PS4 cannot establish a connection to your Wi-Fi network because you’re using the wrong password, a problem that tends to be misdiagnosed since the error message verbiage can be a bit ambiguous. 

    The simplest way to narrow this down is to try connecting a different device (i.e., your laptop or smartphone) to the same Wi-Fi network using the same password, preferably a device that has recently established a successful connection. If this other device can see the Wi-Fi network but can no longer connect to it using this password, there is a good chance that it’s invalid.

    The process of determining the correct password for your Wi-Fi network varies greatly depending on your individual hardware and configuration. Refer to your modem and/or router’s manual or your service provider’s customer support if you do not know how to locate or change your Wi-Fi password.

  5. Move your PS4 closer to the wireless router. It may not be a potential cause that we often consider when one of our devices can’t connect to Wi-Fi, but the physical distance between your wireless router and PS4 could come into play if you’re unable to get online. If possible, try relocating your console so that it’s closer to the Wi-Fi signal source and see if it makes a difference.

  6. Move your PS4 away from possible interference. While the distance between router and console can be a factor, it’s just as important to make sure your Wi-Fi signal isn’t impeded by device-related interference or obstructions such as reinforced doors or excessively thick walls. Although this is rare, signal conflicts from baby monitors and other wireless electronics could cause problems when trying to connect your PS4 to a Wi-Fi network.

  7. Change the DNS settings on your PS4. One of the most common causes for PS4 Wi-Fi connectivity problems revolves around the console’s DNS settings. It may be effective to try to modify the DNS addresses used with your Wi-Fi network.

  8. Connect your PS4 using a wired connection. If you’ve attempted all of the above and still can’t connect your PS4 to Wi-Fi, you may want to try the more reliable hard-wired option by utilizing an Ethernet cable between the console and your router or modem.

  9. Reset your PS4. The last resort is to reset your PS4 to its default, factory settings. If you've reached this point and still can't establish a connection then resetting the console is the recommended course of action. Before doing so, however, it's important to know what specific data will be removed and how you can back it up beforehand.