How to Fix It When PS4 Won't Connect to Wi-Fi

Get your console back online

There's nothing more frustrating than a PlayStation 4 that can't get online when you want to play a game, update your system, download a new title, or watch a movie. There are multiple reasons why this is happening, and some are more complex than others. We have possible causes and solutions below.

Causes of PS4 Not Connecting to the Internet

a photo of a PlayStation 4 console with a controller resting on top of it
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There may be numerous reasons why your PS4 won't connect to the internet, but these are some of the most common problems:

  • The PlayStation Network (PSN) is offline.
  • Your Wi-Fi network has lost internet connectivity.
  • You're attempting to connect with an invalid username and/or password.
  • The DNS settings on your PS4 are not configured correctly.
  • The distance between your PS4 and the wireless router is too far, causing intermittent signal loss.

How to Fix It When Your PS4 Won't Connect to Wi-Fi

Follow the recommendations below in order to get your PS4 console connected to the internet again.

  1. Check the status of the PlayStation Network. If PSN is offline then it's not going to matter very much whether your console can connect to Wi-Fi, so we recommend checking on its status as an initial step. Gamers often misdiagnose PSN outages as a problem with their own network connectivity, which can cause unnecessary confusion.

  2. Restart your modem and router. It’s best to restart both your modem and wireless router and see if your console can connect to the Wi-Fi network before assuming that your PS4 is the problem. Reboot both of them manually, wait about five minutes, then check to see if your PS4 can establish a connection.

    If you’re unsure how to power these devices on and off, refer to their individual manuals or to your service provider’s customer support.

  3. Restart your PlayStation 4. Yes, this goes without saying, but the next step is to try rebooting your PS4 in the hopes it may connect successfully afterward.

    We recommend fully powering down the console and turning it back on, as opposed to just entering Rest Mode and then waking up the console’s operating system.

  4. Confirm your Wi-Fi password is correct. It’s possible your PS4 cannot establish a connection to your Wi-Fi network because you’re using the wrong password, a problem that's often misdiagnosed because the error message verbiage is a bit ambiguous. 

    Try connecting a different device (i.e., your laptop or smartphone) to the same Wi-Fi network using the same password, preferably a device that's recently established a successful connection. If this other device can see the Wi-Fi network but can no longer connect to it using this password, there's a good chance it’s invalid.

    The process of determining the correct password for your Wi-Fi network varies greatly depending on your individual hardware and configuration. Refer to your modem and/or router’s manual or your service provider’s customer support if you do not know how to locate or change your Wi-Fi password.

  5. Move your PS4 closer to the wireless router. It's not a potential cause we often consider when one of our devices can’t connect to Wi-Fi, but the physical distance between your wireless router and PS4 is a potential reason why you’re unable to get online. It's also important to make sure your Wi-Fi signal isn’t impeded by device-related interference or obstructions such as reinforced doors or excessively thick walls.

  6. Change your Wi-Fi network's channel number. It's common for internet-connected devices to all use the same narrow radio frequency range by default. Your neighbors could be using the same channel as well. Try changing the channel on your wireless router to establish a stronger connection.

  7. Change the DNS settings on your PS4. One of the most common causes of PS4 Wi-Fi connectivity problems revolves around the console’s DNS settings. Try to modify the DNS addresses used with your Wi-Fi network and see if that fixes your issue.

  8. Connect your PS4 using a wired connection. If you’ve attempted all of the above and still can’t connect your console to your Wi-Fi network, you may want to try the more reliable hard-wired option and use an Ethernet cable.

  9. Factory reset your PS4. The last resort is to reset your PS4 to its default, factory settings. If you've reached this point and still can't establish a connection then resetting the console is the recommended course of action.

    Backup your data and save games before attempting this step, or you could lose it all.