How to Fix the PS4 "Cannot Connect to the Wi-Fi Network" Error

Solve your networking issue and get back online

There are few things worse than firing up your PlayStation 4 to play a few matches of online games like Fortnite or Overwatch, only to encounter connectivity issues. One particularly troublesome problem is when your PS4 can't connect to the Wi-Fi network within the time limit. Here we'll show you some common troubleshooting steps you can take to resolve the issue and continue gaming.

Why You Might See the PS4 'Cannot Connect to the Wi-Fi Network Within the Time Limit' Error

People who experience this error typically get a blue screen on their PS4 console simply stating, "Cannot connect to the Wi-Fi network within the time limit." There's also an "OK" prompt, but no additional information like an error code.

Screenshot of the PS4 'Cannot connect to the Wi-Fi network' error

Alternatively, you might get a NW-31247-7 error that states, "Network connection has timed out. Your network connection is likely unstable or not strong enough."

Causes of PS4 'Cannot Connect to the Wi-Fi Network Within the Time Limit' Errors

Typically, when a connection times out it means a server is taking too long to respond to a request for data from another device, which, in this case, is the PlayStation 4. The error message appears when the request isn't fulfilled within a predetermined amount of time. As you can see in the above example, however, the message doesn't offer any clues about what's causing the timeout and how to fix it.

How to Fix PS4 'Cannot Connect to the Wi-Fi Network Within the Time Limit' Errors

  1. Try connecting your PS4 to your modem or router directly via an Ethernet cable instead of the Wi-Fi.

  2. Check the status of the PlayStation Network. It might be temporarily unavailable or undergoing maintenance.

  3. Perform an internet connection test by going to Settings > Network > Test Internet Connection to make sure your PS4 can connect to the network.

  4. Reboot your modem and/or router and wait five minutes before turning them back on. 

  5. If you're using a dual-band router, try connecting to another channel. For example, if your PS4 usually uses the 5 GHz channel, try connecting to the 2.4 GHz one instead.

  6. Make sure your router isn't blocking the ports the PS4 uses to connect with the PSN servers. These are the port numbers that need to be forwarded:

    • TCP: 80, 443, 3478, 3479, 3480
    • UDP: 3478, 3479
  7. If you normally let your PS4 assign a DNS server automatically, you might need to enter one manually. Or, if you typically use a specific DNS server, you might need to change its settings. You can so by going to Settings > Network > Set Up Internet Connection > Custom

    You can find a list of free and open DNS servers here.

  8. If none of the above steps solve the issue, it might be time to contact your internet service provider.