Internet, Networking, & Security Around the Web PayPal Not Working? Check out these tips for solving common PayPal issues By Jon Martindale Writer Jon Martindale has been a feature tech writer for more than 10 years. He's written for publications such as Digital Trends, KitGuru, and ITProPortal. our editorial process Facebook Twitter LinkedIn Jon Martindale Updated February 13, 2020 AddieAndGeorge / Twitter Around the Web How to Get a VPN Tweet Share Email PayPal is one of the most used online transaction systems in the world, helping people buy and sell goods and services on many retail websites and other platforms. But sometimes problems crop up, and you may find that PayPal isn't working correctly. If you're having problems with PayPal, here are some common issues and how to fix them. One of the best ways to make sure everything works smoothly with your PayPal account is to set it up properly. If you haven't made an account yet or haven't verified an existing one, follow our guide on how to set up PayPal. Why Is PayPal Not Working? There are a number of reasons PayPal might not be working correctly. The site itself could be down, or you may have an unverified account or not enough money in your account. There’s also a chance that your bank account or card hasn’t been confirmed properly. Luckily, there are simple ways to address common issues with PayPal. Check to See if PayPal Is Down Your first step is to see if PaPal itself is down. If you can access other online websites and services, go to the PayPal status page to see if PayPal's functions are operational or not. Alternatively, use an uptime-checker website such as DownDetector or Down for Everyone orJustMe. They’ll let you know whether PayPal itself is having a problem or if the issue is at your end. Confirm Your Bank If PayPal is working fine for other people, the problem may be that your bank account hasn't been verified and PayPal can't yet authorize your transactions. Visit PayPal's Help Center and follow the steps for confirming your bank account. Confirm Your Credit Card If you're using a credit or debit card to make a payment through PayPal, it's possible you need to verify the card before PayPal will accept it. PayPal gives clear instructions on how to confirm a credit or debit card you've linked to your account. Try Another Payment Option It's possible the problem is with your credit card. Try using an alternative card or bank account in your PayPal account when making the payment. If the payment goes through, you've identified the problem. Use Your PayPal Balance If you're having trouble with card or bank payments, using the money in your PayPal balance instead can sometimes get PayPal working again. If you need to add money to your PayPal account, select Wallet > Add Money and follow the on-screen instructions to transfer money from your bank account to PayPal. Make the Transaction From a Familiar Device If you have a device or system that has successfully made payments using PayPal before, try that device again. PayPal may think you're not the original owner of the account because you're accessing the service from a new device. Use a Different Browser Sometimes certain browsers cause problems for online services. If you're having trouble with Chrome, try Firefox. If that doesn't work, try Safari, Edge, Opera, or another browser. Disable Your VPN If you're using a VPN or a proxy service to hide your identity, try disabling it for this transaction. Your obfuscated location could be throwing PayPal off. If none of this works, contact PayPal support. There is a wealth of troubleshooting information here, including online chat support and a phone number to call to talk to a real person. Be persistent and you're sure to sort out your problem.