PayPal Not Working?

Check out these 12 tips for common PayPal issues

PayPal Not Working

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PayPal is one of the most used online transaction platforms that helps people pay for and sell goods and services, on all sorts of platforms and retail websites. However, sometimes things go wrong. If you've discovered your PayPal is not working, have a look at these tips to see if we can get your account working properly again.

One of the best ways to make sure everything works smoothly with your PayPal account is to set it up properly. If you haven't made an account yet or haven't verified an existing one, follow our guide on how to set up PayPal.

Why Is PayPal Not Working?

There are a number of reasons that PayPal might not be working correctly. The site itself might be down, or you might have an unverified account, or not enough money in your account. There’s also a chance that your bank account or card haven’t been confirmed properly.

What to Do If PayPal is Not Working

  1. Check if PayPal itself is down: If you can access other online websites and services, use an uptime checker website like DownDetector or DownForEveryoneOrJustMe. They’ll let you know whether PayPal itself is having a problem, or if the issue is at your end.

  2. Confirm your bank: It may be you aren't verified enough for PayPal to accept the payment without some additional checks. If you haven't already, confirm your bank with PayPal to make sure it knows who you are.

  3. Confirm your card: If you're using a credit or debit card to make a payment through PayPal, it's possible you need to verify the card before PayPal will accept it. To do so, follow the steps on PayPal's help page.

  4. Try another payment option: If you still have trouble with sending payments from your bank or card, try the alternative. When making the payment, simply select the payment option you haven't tried already

  5. Use your PayPal balance: If you're having trouble with card or bank payments, using the money in your PayPal balance instead can sometimes get PayPal working again. If you don't have any money in your PayPal account, select Wallet > Add Money to add some (don't have a bank account? No problem). Select Continue, then follow the on screen instructions to transfer money from your bank account to PayPal.

  6. Try paying with your phone: PayPal now supports payments using your mobile device as well as your cards, bank account and balance.

  7. Make the payment or withdrawal from a familiar PC or device: If you have a device or system that has successfully made payments using PayPal before, use those instead. It could be that PayPal believes you aren't the original owner of the account due to the use of a different system.

  8. Use a different browser: Sometimes browsers cause problems for online services. If you're having trouble with Chrome, try Firefox. If that doesn't cut it, try Edge, or Opera.

  9. Disable your VPN: If you're using a VPN or a proxy service to hide your identity, try disabling them just for this transaction. Your obfuscated location could be throwing PayPal off.

If none of this works, the last step you can take is to contact PayPal support. You may be on the phone a while and will likely have to point out you've completed all of the quick fixes for your problem, but they have the power to fix your issue, whatever it is. Be persistent and they should be able to sort you out.