How to Fix It When Paramount Plus Is Not Working on Roku

Troubleshooting Paramount+ streaming issues

This article explains how to fix issues you might have with Paramount+ on any Roku device.

While the following steps will work with Paramount+, they will also work with other services on Roku you might be experiencing issues with. These steps are good, all-purpose troubleshooting tactics you can try out with problems across the services available on Roku devices.

Why Is My Paramount+ Not Working on Roku?

When Roku services stop working, there are a ton of reasons why this can happen. Sometimes, there's an internet-related issue; other times, there's a temporary glitch that can be resolved by a restart or a reset. And even other times there can be defective parts inside your Roku itself that need repairing or replacing.

Because issues on Roku can be caused by so many things, there isn't a good way to quickly identify what the cause of your personal issue is without doing some troubleshooting of your own and using what you learn to inform your understanding of your own personal problem.

How to Fix Paramount+ Problems on Roku

There are many different factors that can cause issues with Paramount+ on Roku devices, and these can range from an internet issue to something going wrong inside your personal Roku to much more. Luckily, there are standard troubleshooting tips and tricks you can apply to problems with Paramount+ on Roku.

  1. Restart your router and modem. One of the most common problems people have with Paramount+ on Roku can be traced to issues with their own internet. Resetting your router and modem is a great way to make sure your issues aren't connected to your network.

    If Paramount+ is simply slower than usual or having a lot of problems streaming anything (including buffering and pausing), then it's likely your internet connection or your internet hardware. Try resetting your router and modem to see if this fixes the problem.

  2. Delete Paramount+ and reinstall it. If you're just having trouble with Paramount+, sometimes services on Roku can get corrupted or something can glitch after an update. Deleting the service and reinstalling it can fix these problems.

  3. Restart, or disconnect and reconnect, your Roku. Whether you have a Roku with dedicated power or simply a Roku Stick, by disconnecting it from power and reconnecting it to power you can sometimes fix a wide variety of temporary issues with services like Paramount+.

  4. Reset your Roku remote, or make sure your Roku remote app isn't having trouble connecting to your Roku itself. Sometimes, an issue with Paramount+ is actually just an issue with your remote. Make sure this isn't the case for you.

  5. Factory reset Roku. If all of the above steps don't fix your Paramount+ problem, then you can try resetting your whole Roku device. Sometimes, there are software problems with the Roku itself, and a reset can address these issues.

  6. Contact Roku Customer Support. If all else fails and even resetting your Roku doesn't solve your problem, then your best bet is to contact Roku support. Support can give you those answers.

    It's a good idea to keep track of what you've already tried to fix the problem when contacting support. If you can tell the representative what doesn't work, it'll fast-track you to figuring out what will actually work.

  • How do I cancel Paramount Plus?

    To cancel Paramount Plus, go to the Paramount Plus website and log in to
    your account. Select your name from the top-right, and then click
    Account. Scroll down and select Cancel Subscription. Check the box that says I understand the terms of cancellation, then click Yes, Cancel to confirm.

  • What shows are on Paramount Plus?

    Paramount Plus (also Paramount+) features an array of content from CBS, in addition to shows and moves from BET, MTV, Comedy Central, Nickelodeon, Nick Jr., and the Smithsonian Channel. There are also movies from Paramount Pictures and original shows and movies, breaking news, live sports, your local CBS station, and more.

  • How do I get Paramount Plus for free?

    Paramount Plus offers a free seven-day trial, after which you'll need to cancel your subscription or pay for the service. Visit the Paramount Plus signup page for more information and current rates.

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