Outlook Not Receiving Emails? Here's How to Fix It

Find out how to troubleshoot not getting mail

If you have not received certain emails you are expecting or are missing any new messages in Outlook altogether, troubleshooting could help you pinpoint and resolve the issue. Look for these common causes for Outlook not receiving emails to make sure you don't miss another message.

These instructions apply to Outlook 2019, 2016, 2013 and 2010; Outlook for Mac 2019 and 2016 or Outlook for Mac 2011; and Outlook.com.

Email not getting to its frustrated recipient
Lifewire / Alex Dos Diaz

Troubleshoot Outlook Not Receiving Emails in Outlook 2019, 2016, 2013 or 2010

First, make sure you are connected to the internet. Once you have confirmed your connection, make sure you are working online in Outlook.

  1. Look at the lower-right corner of the Outlook window. If it says Disconnected, Working Offline, or Trying to connect, you are not connected to your email server.

  2. Click the Send/Receive tab on the ribbon.

  3. Click Work Offline in the Preferences group. You should now see Connected to Server in the lower-right corner of the window.

  4. Click the Send/Receive All Folders button in the Send & Receive group.

  5. Check to see if the message is now in the Sent folder or still in the outbox.

Check Other Locations for Your Email Messages 

It is possible that emails are in your Junk folder. In addition, you might have inadvertently downloaded them on another device, such as your phone or your work computer.

Screenshot of creating a new profile in Outlook for Windows

Create a New Profile 

If your Outlook profile is corrupt, it can cause you to stop receiving emails. Creating a new profile and setting it up with your email account can solve the problem.

  1. Click File > Account Settings > Manage Profiles > Show Profiles > Add.

  2. Type a name for the new profile in the Profile Name box and click OK.

  3. Follow the prompts to set up your email account in the new profile.

  4. Restart Outlook.

  5. Click File > Account Settings > Change Profile.

  6. Click OK on the Outlook Will Close message.

  7. Restart Outlook.

  8. Choose the name of the new profile you created in the Profile Name list and click OK.

Troubleshoot Outlook Not Receiving Emails in Outlook for Mac 2016 or Outlook for Mac 2011

First, make sure you are connected to the internet. Once you have confirmed your connection, make sure you are working online in Outlook. To check, go to the Outlook menu, check to see if Work Offline is selected, then select Work Offline to remove the checkmark and work online.

Turn on SMTP Authentication

If your email service requires authentication and your settings are not correct, you will not receive emails.

  1. Start Outlook.

  2. Select Tools > Accounts.

  3. Select the email account in the left pane of the Accounts box.

  4. Click More Options under Outgoing Server.

  5. Choose the authentication type on the pop-up menu that appears.

  6. Follow the prompts to enter your credentials.

Troubleshoot Outlook Not Receiving Emails in Outlook.com

Before you begin troubleshooting, make sure you are connected to the internet. If you do not have a good connection, you will not receive new email messages.

Screenshot of the
  1. Empty your inbox. If your inbox is full, you will not be able to send or receive any messages. Either delete any unwanted email messages from the inbox, or right-click Junk Mail, then select Empty folder, then Delete all.

  2. To clear out the trash folder, right-click Deleted Items and go to Empty folder > Delete all.

  3. Check the 'Other' tab. Outlook.com divides email messages into two tabs: Focused and Other. Some of the emails you are expecting could have been filtered to the Other tab. Click the Other tab to see if any messages appear.

  4. Check your email rules. If you have created any rules, it is possible that your emails are being routed away from your inbox or even deleted.

    • To check email rules in new Outlook.com: Select Settings > View Full Settings > Mail > Rules.
    • To check email rules in Outlook.com classic: Select Settings > Options > Inbox and Sweep Rules.

    Find and select any rule preventing you from receiving or viewing emails, select Edit, change the actions of the rule, then select Save; to delete a rule, select it, then select Delete.

  5. Check Forwarding Settings. Similarly, you might have set up email forwarding and forgotten or expected it to expire. You can check these settings and turn them off, if necessary.

  • To check forwarding settings in new Outlook.com: Select Settings > View All Outlook Settings > Mail > Forwarding > Remove the checkbox from Enable forwarding and select Save.

If you have previously forwarded another account to your Outlook.com email but are no longer receiving those emails, check to see whether the forwarding has expired or is not properly set up.