How to Fix It When a Lenovo Keyboard Is Not Working

DIY tips for repairing your laptop's keyboard

Having trouble with your Lenovo keyboard not working? Here's how to fix a laptop keyboard with unresponsive or sticky keys.

Causes of Lenovo Laptop Keyboard Not Working

Problems with your laptop's built-in keyboard can have many culprits, including:

  • Outdated or corrupted device drivers
  • Interference from external keyboards
  • Dirty keys
  • Damaged hardware
TrueStrike keyboard on the Lenovo Legion 7 15-inch gaming laptop.

 Lenovo

How to Fix It When a Lenovo Keyboard is Not Working

Try these steps in order, checking after each step to see if your keyboard is working:

  1. Restart your Windows computer. A fresh start can clear out temporary bugs that might be affecting your PC.

  2. Run the Windows troubleshooter. Windows 10 has a built-in tool that can address minor problems. If it doesn't fix the keyboard, it can give you ideas for the next steps.

  3. Update your Windows keyboard drivers. If the keyboard's drivers have somehow become corrupted, you can download the latest drivers from the Windows Device Manager.

  4. Disable other keyboards. If you added an external keyboard, it could be causing conflicts with the built-in keyboard. Go to your Device Manager to make sure only the default one is enabled.

  5. Disable Windows CTF Loader. If you use a smart stylus or other input devices, it can interfere with the keyboard. Close the CTF loader to rule out this problem.

  6. Turn off Cortana. The Windows smart assistant, Cortana, can also interfere with your computer's functionality. Temporary disable Cortana to see if it makes a difference.

  7. Disable Windows gaming mode. Windows has a gaming mode that affects how the laptop functions. Go to your settings to make sure it's turned off.

  8. Turn off Windows keyboard shortcuts. To clear out the keyboard shortcut settings, open the Windows Control Panel and go to Ease of Access > Ease of Access Center > Make the keyboard easier to use. Make sure all the toggle switches are off, then apply the changes and restart your computer.

  9. Clean your keyboard. Spills are among the most common reasons for a keyboard not working, but a deep clean can sometimes fix the problem. Even if you haven't spilled anything, regularly cleaning your keyboard can increase its longevity.

  10. Connect a wireless keyboard to your laptop. While not technically a fix, using an external keyboard allows you to continue using your PC. Your Lenovo should support most Bluetooth and USB wired keyboards.

  11. Enable the Windows on-screen keyboard. Another short-term solution is to use the on-screen board. Right-click the Windows 10 taskbar and select Show touch keyboard button, then select the keyboard icon.

  12. Use Windows System Restore. If nothing else works, restoring the system to factory settings is a possible last resort. You'll love everything on your hard drive, so backup anything you want to save.

  13. Get your Lenovo keyboard repaired or replaced. If your device is still under warranty, you might qualify for a free repair or replacement.

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