How to Fix Netflix Error Code UI3012

Troubleshooting this error code on Netflix

Netflix error code UI3012 can appear anytime you try to connect to Netflix, including opening the site or app, or trying to watch content. It typically appears on the website on a Mac or PC, but you may also see it on a streaming device (e.g., Apple TV) or the mobile app. You'll see the error number on the screen along with this message:

Whoops, something went wrong ...
Unexpected Error
There was an unexpected error. Please reload the page and try again.

Why Am I Getting Netflix Error Code UI3012?

When you see error code UI3012, it means Netflix has encountered an issue with its network connection. This problem could be due to poor signal strength, interference, incorrect settings, or even a bad cable.

How Do I Fix Netflix Error Code UI3012?

Because code UI3012 can arise from a variety of causes, you might need to try a few solutions to fix your connection to Netflix.

  1. Refresh the page. The first and easiest thing to try is the one Netflix suggests. Reload the page and see if the error code appears again.

  2. Turn off your VPN. A virtual private network can interfere with the proper transmission of data between your computer and Netflix. If you have one, try disabling it to see if your connection improves.

  3. Check to see if Netflix is down. One reason you might have issues with Netflix is their entire system is offline. You can easily check to see if other people have reported outages. If it's a more widespread problem, all you can do is wait until Netflix comes back online.

  4. Try a different browser. Another quick thing to try is opening Netflix in another program. You might see issues you've never encountered before after Netflix makes changes to its website; these updates may not be immediately compatible with your usual browser.

    Alternatively, try using the Netflix app on a streaming device, phone, or tablet (make sure the app is running the most recent version).

  5. Connect to a different network. If you're on a public network, like at a school or library, the administrator may have blocked streaming connections. In this case, you probably won't be able to resolve the error until you can get somewhere else.

    Similarly, if you're watching Netflix on your phone while connected to your cellular network, try connecting to Wi-Fi, if possible.

  6. Connect directly to your modem or router. If you're trying to use Netflix on a computer or laptop connected to Wi-Fi, try running an Ethernet cable from the router to the computer. Wired connections are generally more stable than wireless ones, so you may have more success with Netflix if you use one.

    If you already use a wired connection, you might also try a different cable in case the first one isn't working properly.

  7. Move yourself or your router. If you get this error at home, try moving closer to your router. If that doesn't work, separate it from any possible sources of interference, like cordless phones or microwaves. You can also try placing your router up higher for better reception.

  8. Restart your network. It's possible your network could just use a reboot to handle information as efficiently as possible. To do so, power down your computer, and unplug your modem and router. Leave everything off for at least 30 seconds, and then power them up again one at a time.

    First, plug in your modem and wait for it to start up completely. Then, power up your router (if applicable) and let it go through its full startup. Finally, turn your computer back on, reconnect to your network if necessary, and try Netflix again.

  9. Reset network settings. If you can connect to other websites, you should have no reason to factory-reset your modem or router. A less destructive option which may help is returning your network settings to their defaults. You'll do this process either by logging in to your router or through settings on your computer, and it will delete things like saved Wi-Fi networks and passwords, VPN settings, and Bluetooth data.

    If you've set a custom DSN for your network, you can also try returning it to the default, "Auto" setting.

What Is Netflix Error Code M7353 5101?

While UI3012 points to a general connectivity error, Netflix error code M7353 5101 indicates a more specific issue. You'll run into this one when you're trying to watch Netflix using the Chrome browser, and it shows up when the site gets interference from browser extensions. To solve it, make sure you're running the most current version of Chrome, turn off any active extensions, or restart your computer to see if the error clears.

What Is Netflix Error Code M7063 1013?

Error code M7063 1013 also points to a conflict with a browser extension. In Chrome, navigate to the extensions page by entering chrome://extensions in your address bar, and then turn off any active add-ons. If that solves the problem, try turning on each one individually until you identify the ones interfering with Netflix.

  • How do I fix Netflix error code M-7353?

    Netflix error code M-7353 usually means that a web browser extension is preventing Netflix from playing. Try a different browser or disable extensions one by one until you find the culprit.

  • What is Netflix error 11800?

    Netflix error code 11800 appears when Netflix can't connect. Usually, that means a network issue or your device needs to be refreshed to clear out corrupted data.

  • How do I fix Netflix error code NW-2-5?

    To fix Netflix error code NW-2-5, restart your streaming device, restart your home network, and try to boost your Wi-Fi signal. Make sure your streaming device is connected to the network and verify that you're on a network that supports streaming.

  • What is error code 300 on Netflix?

    Netflix error code 300 occurs when there's a problem with Netflix running on a Sony TV or Blu-ray player. Click Retry to restart the app. If that doesn't work, wait a few minutes to see if network congestion clears, then try starting Netflix again. If you still have trouble, contact Sony support.

Was this page helpful?