How to Fix Netflix Error Code UI-800-3

Sometimes there's a problem with data on the Netflix app

When Netflix crashes, you might see a message on your screen that reads, "Netflix has encountered an error. Retrying in X seconds. Code: UI-800-3." Some general things you can try to fix the Netflix code UI-800-3 error include shutting down your device, clearing the Netflix app cache data, and reinstalling Netflix.

This error is associated with a variety of streaming devices, including Amazon Fire TV, Roku, Blu-ray Disc players, smart televisions, and game consoles.

A TV displays the Netflix error code ui-800-3.
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What Causes Netflix Error UI-800-3?

The Netflix error code UI-800-3 usually indicates that there's a problem with the device's Netflix app. For example, the cached data stored by the app could be corrupted. These problems can usually be solved by refreshing the information stored on your device.

How to Fix Netflix Error Code UI-800-3

Follow these steps in the order presented until Netflix is working properly:

Since error code UI-800-3 can occur on many different devices, some troubleshooting steps may not apply to your specific device.

  1. Restart the streaming device. In some cases, fixing error code UI-800-3 is as simple as power cycling your streaming device. This involves completely shutting down the device and then unplugging it. You may need to leave it unplugged for a while, sometimes up to one minute, for this to work.

    If your streaming device has a sleep mode, make sure to shut down the device completely.

  2. Sign out of Netflix. In some cases, signing out of Netflix and then signing back in is enough to refresh your data and clear this error. If you have trouble signing out of Netflix on your device, you can do it through the Netflix website. Go to your Netflix Account page and select Sign out all devices.

    This signs out every device that you tied to your account. You will need to reconnect or sign in to each device separately.

  3. Clear the Netflix app data or cache. Some streaming devices allow you to clear locally stored data without uninstalling the Netflix app. For example, you can clear the cache on your Fire TV device from the system settings.

  4. Uninstall the Netflix app, and then reinstall it. When the Netflix app doesn't have an option to clear the cache or delete local data, you need to uninstall and reinstall the app. This is also necessary in cases where clearing the cache doesn't fix the problem.

    Some devices come with the Netflix app, and you can't uninstall it.

  5. Reset the device. Resetting your Fire TV or resetting your Roku restores the Netflix app to the state it was in when you first downloaded it. If you have a Samsung TV, then fixing error code UI-800-3 may require you to reset your Samsung Smart Hub.

    Resetting the Smart Hub removes all your apps, not only Netflix. To use your apps again, download those apps. If you get a black screen when trying an app like Netflix after the reset, wait for the download and installation process to complete and try again later.

  6. Restart your home network. Unplug or power off your streaming device, then unplug your modem and router, and turn them on again.

  7. Verify your streaming device's DNS settings. Follow the link below for step-by-step instructions.

    This step applies only to the PS3, PS4, Xbox 360, and Xbox One.

  8. Check the Netflix Help Center. The official Netflix support website has detailed instructions for troubleshooting Netflix error UI-800-3 on specific devices.