How to Fix Netflix Error Code UI-113

A TV displaying the Netflix error UI-113.

Robert Daley / OJO Images / Getty Images

Netflix error code UI-113 occurs when the Netflix app on your streaming device is unable to connect to Netflix. This can be caused by problems with your home network, internet connection, streaming device, or the Netflix app on your streaming device. It can also show up when the Netflix service itself is down.

When you experience Netflix code UI-113, you will typically see a message like this:

Couldn't connect to Netflix. Please try again or restart your home network and streaming device.

Netflix Code UI-113 Troubleshooting Steps

Troubleshooting and fixing Netflix code UI-113 involves checking out two different things: your internet connection, and your streaming device. The following steps will walk you through the process of ruling out problems with your internet connection, network, streaming device, and the Netflix app on your device.

  1. Try Netflix in a web browser.
    1. To easily narrow down device specific problems, check to see if you are able to stream Netflix on a computer.
    2. If you see a site error when you visit Netflix.com, then there is a problem with the Netflix service.
  2. Restart your device.
    1. Restart your device to refresh both the Netflix app and the device's connection to the internet.
    2. If your device has a standby, sleep, or low power mode, make sure you shut it down completely before restarting it.
  3. Sign out of Netflix.
    1. Signing out of Netflix on your device will typically clear cached data.
    2. If your device has no option to sign out, you can force all connected devices to sign out through the Netflix website.
  4. Refresh the Netflix app.
    1. In some cases, deleting and reinstalling the Netflix app is the only way to fix this code. If it isn't possible to remove or delete the app, your device may have some other way to refresh it.
  5. Restart your home network.
    1. If there are no problems with your Netflix app, it's also possible for connectivity issues to cause code UI-113.
    2. Shut down and unplug all of your home networking equipment for at least one minute, and then plug everything back in.
  1. Improve your internet connection.
    1. Switch from Wi-Fi to ethernet if possible.
    2. If you can't switch to ethernet, move your device or router to improve your Wi-Fi signal.
    3. You can also try connecting your device directly to your modem.

If none of these troubleshooting steps help, then you may need to contact your device manufacturer, internet service provider, or Netflix for additional assistance. For more detailed instructions pertaining to each step, continue reading.

Rule Out a Netflix Service Outage Causing Code UI-113

Since code UI-113 can be caused by either a connectivity problem or an issue with your Netflix app, the first thing to check is whether the Netflix service itself is down. To do this, you'll want to try streaming Netflix on your computer.

An error displayed on the Netflix website.

If you attempt to stream Netflix on your computer, and you see Netflix Site Error, that means there is a problem with the Netflix service itself. You will be unable to stream anything until Netflix is able to pin down and fix the problem.

If you receive a different error on the Netflix website, especially one that pertains to a networking or connectivity issue, then there may be a problem with your home network or internet service provider.

The other way to check if Netflix is down is to use a down detector. These services are able to tell you if a website, like Netflix, YouTube, or Facebook is down for everyone, or just for you. For more information, check out our guide to down detectors.

Restart Your Streaming Device to Fix Code UI-113

Shutting your streaming device off, unplugging it, and then plugging it back in to power cycle the device can also help fix error code UI-113. This fresh start can fix a lot of connectivity issues, and it also forces the Netflix app to clear out and restart.

A streaming device's screen showing how to full shut down the unit.

If your device has an option to go into low power mode, suspension, or sleep when you push the power button, it's important to actually perform a full shutdown. This option may be hidden away in a menu.

Once you have shut your streaming device down, you will need to unplug it from power. Leave the device unplugged for about a minute, and plug it back in. In most cases, a minute is sufficient time for the device to fully power down.

Other streaming devices don't actually have power buttons at all, and they simply go to sleep when you turn your television off. In those cases, you can just turn your television off and then unplug the streaming device. This will effectively power cycle the device.

Important: Some streaming devices, like Roku, require some time to get everything in order after they have been power cycled. Wait about a minute after you plug your streaming device back in before you try to stream Netflix.

Signing Out of Netflix On a Streaming Device

If power cycling your device doesn't get rid of your error code UI-113, then the next step is to sign out of Netflix on your device. This may clear out corrupted data or cache files when you sign back in.

Animated GIF showing you steps to sign out all devices logged into your Netflix account.

Most streaming devices allow you to sign out of Netflix. If your device has this option, then you simply need to sign out, close the app, start it back up, and sign back in. In many cases, this will fix the error code UI-113, and you will be able to stream again.

Some streaming devices make this step a little more difficult.

Sign Out of Netflix On All Devices

If you can't figure out how to sign out of Netflix on your device, you can use Netflix.com to sign out of every device that is tied to your account:

  1. Navigate to Netflix.com.
  2. Click on your user icon in the upper right corner.
  3. Click Accounts.
  4. Scroll down to Settings.
  5. Click Sign out of all devices.
  6. Click Sign Out.

Important: Only use this option if you can't figure out how to sign out of your device. If you have any other devices connected to Netflix, they will also be signed out. Make sure you remember your password, because you will need to manually sign back in to Netflix on each device.

Refreshing Netflix Login Information On PS3

If you have a PS3, then you will need to refresh your Netflix login information:

  1. Navigate to the PS3 home screen.
  2. Navigate to TV/Video Services > Netflix.
  3. Press X.
  4. Press and hold Start and Select.
  5. Wait for the message Do you want to reset your Netflix settings and re-register? to appear.
  6. Select Yes.
  7. Enter your Netflix login information.

Sign Out of Netflix On Blu-Ray Players and Other Devices

If your device has no option to sign out, there is a special code you can enter to access a screen that allows you to deactivate, reset, or sign out of Netflix:

  1. Launch the Netflix app on your device.
  2. Press up twice on your controller or remote.
  3. Press down twice.
  4. Press left.
  5. Press right.
  6. Press left.
  7. Press right.
  8. Press up four times.
  9. Select Sign Out.
    1. Note: If you don't see this option, select Reset.

Refresh or Reinstall the Netflix App

Sometimes, simply signing out of the Netflix app isn't enough. If you still experience an error code UI-113 after signing out of the app, then you will need to refresh or reinstall.

An Xbox screen showing how to uninstall the Netflix app.

Some Netflix apps allow you to clear the cache or reset local data, which you should try first. Otherwise, you will need to delete the app and reinstall.

If you are unable to locate the option to uninstall your Netflix app, you can input the code that was provided in the previous section by pressing up x2, down x2, left, right, left, right, up x4 on your remote or controller.

On the screen that appears after you enter the code, select Reset or Deactivate.

Restart Your Home Network

Since Netflix code UI-113 can be caused by both app data and connectivity issues, there's a chance that there are no problems with the Netflix app on your streaming device. If that's the case, then the issue could be a connectivity problem. The first thing to try here is to totally restart your home network.

A woman preparing to restart her home network.
Maskot / Getty Images

Restarting your home network requires you to have access to both your modem and router. When you perform the reset procedure, every device on your network will momentarily lose connection to the internet.

Here's how to restart your home network:

  1. Unplug your modem and router from power.
  2. Leave your modem and router unplugged for about a minute.
  3. Plug your modem and router back in.
  4. Wait for the modem to reestablish a connection.
  5. Try to stream something on Netflix.

If you still see an error UI-113 after restarting your network, then you may want to verify that your connection is strong enough to stream video. Check out our guide to internet speed test sites.

Keep in mind that just because your wired internet connection on your computer can stream Netflix doesn't mean your wireless connection to a streaming device will be able to do the same thing.

Improving Your Internet Connection For Netflix

If everything else checks out, and your streaming device is connected to your network via Wi-Fi, then you may need to improve the quality of your internet connection. Streaming can work just fine over Wi-Fi if there isn't too much interference, but it works best when the streaming device is connected via a physical ethernet cable.

A living room showing a TV and some modern electronics on a table.
FluxFactory / Getty Images

If you absolutely have to connection your streaming device via Wi-Fi:

  1. Try moving your router to a new location that's closer to your streaming device.
  2. Move other wireless devices, like phones, away from your router and streaming device. Microwave ovens can cause interference as well.
  3. Place your router on a flat surface, not in a cupboard or a drawer.
  4. If you can't place the router right next to your streaming device, try putting it on a bookshelf, or mounting it on a wall, so it is as high up as possible.

The last thing to try is plugging your streaming device directly into your modem:

  1. Turn off your streaming device.
  2. Unplug your wireless router from your modem.
  3. Plug your streaming device directly into your modem.
  4. Turn your streaming device back on, and try Netflix.
    1. If Netflix works, then you have a problem with your router.
    2. If Netflix still doesn't work on your streaming device, but you were able to stream on your computer, contact your device manufacturer. There may be a problem with your streaming device.