How to Fix Netflix Error Code S7363

Troubleshooting this error code on Netflix

Netflix error code S7363 isn't just one malfunction. It describes a dozen or so different glitches, each with a specific subcode (for example, error code S7363 1260 FFFFD1C1). No matter which you have, they appear when Netflix has a problem playing content on a Mac computer (or specifically the Safari browser). It will appear along with the following message:

  • Whoops, something went wrong ...
  • Unexpected Error
  • There was an unexpected error. Please reload the page and try again.

The error may also just say, There was an unexpected error. Please reload the page and try again.

What Causes S7363 Errors?

Generally, you'll see error code S7363 because of a problem with your Mac or Safari. You could have a problem with browser data, digital rights management, or a more significant problem with your computer. Here are some different causes of S7363 errors and the subcodes they produce.

These errors appear when your browser has some data that needs refreshed before you can use Netflix:

  • S7363-1260-00002E3F
  • S7363-1260-FFFF5962
  • S7363-1260-FFFFD082
  • S7363-1260-FFFFD089
  • S7363-1260-FFFFD1E7
  • S7363-1260-FFFFFF9B

You'll see the following codes when Netflix has encountered a DRM issue:

  • S7363-1260-0000230D
  • S7363-1260-00002E18
  • S7363-1260-FFFFDCF3

Other messages and their associated errors are:

  • S7363-1260-00002E19: Safari has an issue with Netflix's HTML 5 player.
  • S7363-1260-48444350: Netflix does not support your monitor or display.
  • S7363-1260-FFFFD1C1: Older Macs may have technical issues when trying to run Netflix. You may still be able to use your computer, but you'll need to make some adjustments.

How Do I Fix Netflix Error Code S7363-1260-00002E3F?

Half of the subcodes of error S7363 – S7363-1260-00002E3F, S7363-1260-FFFF5962, S7363-1260-FFFFD082, S7363-1260-FFFFD089, S7363-1260-FFFFD1E7, and S7363-1260-FFFFFF9B – arise due to outdated information in your browser, whether Safari or another. You can try several steps to resolve the issue.

  1. Restart your Mac. Cycling your computer is a quick way to purge some of the cached files Safari is using. Select the Apple menu in the upper-left corner of your screen, and select Restart. Let your computer start back up, and then try Netflix again.

    Choose Shut Down under the Apple menu before starting it back up can also help if a basic restart doesn't.

  2. Close other programs and websites. Other apps and platforms, especially ones that play media, can interfere with Netflix. If you're currently running something like Music, QuickTime Player, or even YouTube, shut it down and try streaming again. You should also try closing and reopening your browser to give it a fresh start.

  3. Clear the internet cache. For a variety of reasons, the data already stored in your browser can interfere with navigation and streaming. The info may be corrupted, out of date, or there may just be too much of it.

    In Safari, go to Safari > Preferences > Privacy > Manage Website Data > Remove All to clear all of the information you've accumulated while browsing.

  4. Try another browser. If Netflix isn't working in Safari, for example, try Chrome, Microsoft Edge, Firefox, or Opera. You may have better luck on another platform. You can also try the Netflix app on a streaming device or game console.

How Do I Fix Netflix Error Code S7363-1260-0000230D?

Error code S7363-1260-0000230D—along with S7363-1260-00002E18 and S7363-1260-FFFFDCF3 – point to an issue with digital rights management. Try these fixes to get Netflix working again.

  1. Restart your computer. Either a restart or a full power cycle can fix a lot of problems with your Mac. Select Restart or Shut Down under the Apple menu, and then try Netflix again when your computer boots back up.

  2. Close other programs. Netflix's DRM function can block playback if you have other applications open, especially ones that can capture your screen like QuickTime Player. Shutting them down will end the conflict with Netflix.

  3. Clear your website data. Just like with errors like S7363-1260-00002E3F above, you can end some conflicts with Netflix by making sure it's running the most current data. In Safari, go to Safari > Preferences > Privacy > Manage Website Data > Remove All.

  4. Use a different device. The last thing you should try is switching browsers or platforms. Either try a different internet program, or try watching Netflix via its app for phones, tablets, or TV streaming devices.

How Do I Fix Netflix Error Code S7363-1260-48444350?

This error code shows up when you're using a monitor that's incompatible with playback on Netflix. Apple requires that displays include High-bandwidth Digital Copyright Protection, which helps prevent piracy or illegal broadcasts of content from a Mac. Follow these steps to solve the problem.

  1. Unplug external monitors. If you use an external monitor with your Mac (for example, if you have a dual-display setup for work), it's possible the side hardware doesn't meet Apple's standards for video playback. Disconnect the extra screen to see if that clears the problem.

  2. Remove incompatible software. Programs like DisplayLink, which lets you share and broadcast your display, may interfere with Netflix. Playback won't work if the platform thinks you might be sending video somewhere else; again, this is an anti-piracy measure. Unfortunately, you may have to delete the software completely to get Netflix to work on your computer.

    Use a Netflix Party for a sanctioned way to watch movies remotely with friends.

  3. Try a different browser or platform. You may have more success trying to run Netflix either in another browser or switching to the app on another device.

How Do I Fix Netflix Error Code S7363-1260-FFFFD1C1?

You may see this version of error code S7363 if you're trying to watch Netflix on an older Mac. Try these steps to sort it out.

  1. Restart your computer. An older Mac might have less virtual or physical RAM than a newer model. Restarting or shutting it down and rebooting might clear some of it up and fix the problem.

  2. Close other programs and apps. While media players like QuickTime and Music might be the culprit here, your older computer might just have trouble running multiple processes. Shut down everything that isn't necessary to see if your Netflix connection improves.

  3. Use a different browser or platform. As always, your last recourse is trying to watch Netflix somewhere else. Sometimes, just switching from (for example) Safari to Chrome may be enough, but it's possible you might need to abandon the Mac in favor of a newer computer, app, or your TV.

How Do I Fix Netflix Error Code S7363-1260-00002E19?

This problem arises when Safari has trouble with the HTML 5 player that Netflix uses to show programming. The issue isn't one with a quick fix, unfortunately. When you see it, you should try watching on a different device or browser.

  • What is Netflix error code NW-2-5?

    Netflix error code NW-2-5 indicates a network connectivity problem. Verify that your network allows video streaming, then check your internet connection.

  • What is Netflix error code UI-800-3?

    Netflix error code UI-800-3 means that there's an issue with the Netflix app (rather than the device you're watching on). Signing out and signing back in will usually fix the problem.

  • What does error code 1011 mean on Netflix?

    Netflix error code 1011 is another network connectivity error. Troubleshoot your internet connection and restart your device. If you're still having problems, reinstall the Netflix app.

  • What is Netflix error code 300?

    You might see Netflix error code 300 when trying to watch Netflix on a Sony TV or Blu-ray player. Select Retry to restart the app. If it's still not working, wait a few minutes, then try starting Netflix again. If the problem persists, contact Sony support.

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