How to Fix Netflix Error Code NW-1-1000

Troubleshooting this error code on Netflix

Netflix error code NW-1-1000 can appear at any point when you're trying to stream a movie or TV show on the service. It can happen on a variety of platforms, including Blu-ray players, streaming sticks and boxes, and smart TVs. You likely won't see any text explaining the malfunction, but the code number will appear on the screen.

What Causes Error Code NW-1-1000?

This error code means you're having a network problem when your device tries to connect to the Netflix service. The issue is usually on your end, although it's possible to see this error due to a general outage of Netflix.

How Do I Fix Error Code NW-1-1000?

Because a variety of causes can stop communication between your device and Netflix, you should try several things to resolve error code NW-1-1000. Try the following, in order, to try to fix the problem.

  1. Make sure Netflix is up. If Netflix is suffering an outage in your area, you definitely won't be able to connect to it. First, check a website like Is It Down Right Now to see if it's just you. If this turns out to be the problem, you can't do anything but wait for service to return.

  2. Try a different network. Certain public networks, like hotels, schools, and libraries, may block streaming sites. If you're trying to watch Netflix while you're out, you can switch to your cellular data or use your iPhone as a personal hotspot to access it on your laptop.

  3. Check your network. Try opening another site to ensure your connection is active. If not, run a local diagnostic on your computer to identify any problems. Also, if you use a virtual private network or proxy server, try turning them off.

  4. Test your internet connection. If Netflix is working, and your internet is up, you might be having a problem with your speed. Use a free tester to make sure your signal is strong enough to run Netflix. If your speed seems lower than usual, try switching to a faster and more stable wired connection (if possible) by attaching your device directly to your modem using an Ethernet cable.

  5. Improve your Wi-Fi network strength. At home, you can try a few simple things to get a stronger wireless signal. Try moving closer to the router (or moving the router closer to you), avoiding sources of interference like microwaves and cordless phones, and placing the router higher in the room.

  6. Restart your device. Whether you're using a phone, media player, streaming box, laptop, or smart TV to try to watch Netflix, they can usually benefit from the occasional restart. Power off the hardware, unplug it if possible, and wait at least a minute. Then, turn it back on and try Netflix again.

  7. Restart your network. If restarting your device doesn't work, try it on your home router and modem. Power off your device, and then unplug your router and modem (if they're separate devices). Wait a few minutes. Plug in your modem, let it do its complete startup, and then plug in your router and wait again for it to be ready. Start up your device and try again.

  8. Reset your network settings. Netflix doesn't always work well with custom configurations like manual DNS. Try returning to defaults on your Mac, Windows computer, iOS device, or Android phone/tablet.

  9. Contact your internet service provider. If none of these steps work, you may need some outside help. Reach out to your ISP for guidance on setting up your network to make it work as well as possible. They'll also know of any outages in your area which might also be affecting your streaming.

FAQ
  • What does Netflix error code NW-3-6 mean?

    Netflix code NW-3-6 is another network connection error. If you're trying to watch Netflix on a gaming console, try switching DNS servers on your router.

  • What is Netflix error code 300?

    You might see Netflix error code 300 when watching Netflix on a Sony TV or Blu-ray player. Restart the app. If it's still not working, wait a few minutes, then try again. Contact Sony support if you need further help.

  • What is Netflix error code UI-800-3?

    Netflix error code UI-800-3 indicates a problem with the Netflix app (rather than your device or your internet). Sign out, then sign back in. If you're still having trouble, reinstall the Netflix app.

  • How do I fix Netflix error code NW-2-5?

    Netflix error code NW-2-5 indicates a problem with your internet connection. Make sure your network allows video streaming, then troubleshoot your Wi-Fi connection if you're still having issues.

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