How to Fix Netflix Error Code M-7353

What to do when you get this error code on your streaming device

Sometimes, streaming Netflix on your laptop or desktop computer is the best option. But it can lead to problems, like the Netflix error code M-7353. Fortunately, this is an easy-to-fix error, and you'll find the troubleshooting steps below to get you back to streaming your favorite shows in no time.

What Is the Netflix Error Code M-7353?

When you encounter the M-7353 error while you're using Netflix on your computer, it typically means there's an extension on your browser that's preventing Netflix from playing. You won't usually see this error when using Netflix on a smart TV or streaming device since it is related to browser extensions.

What Is the Netflix Error Code M7353-5101?

Sometimes, the Netflix error code M-7353 will present itself as M7353-5101. It's the same error caused by the same issue, an extension in your browser that interferes with Netflix streaming. You'll use the same troubleshooting steps for both errors, and both should be easy enough to clear out.

How Do I Fix Netflix Error M7353

Netflix error codes M-7353 or M7353-5101 are easy errors to fix, and since they only occur when streaming Netflix content in a browser, if all else fails, you could potentially switch to streaming from a connected smart TV or streaming device. However, if those aren't an option, the troubleshooting steps below should get you back to streaming in just a few minutes.

This error most often appears when streaming Netflix in the Google Chrome browser. While it can happen in other browsers, it's most common in Chrome, so if you're running Chrome, you can be relatively confident that switching to a different browser will fix the problem.

  1. Try a different browser. The fastest way to find out if Netflix error code M-7353 is a browser issue is to try using a different browser. If you have more than one browser installed, switch to your alternate browser, log in to Netflix, and pick back up where you left off. If everything is working, you know it was the previous browser (and most likely just extensions attached to the browser).

  2. Restart your computer. If you don't want to try a different browser, then a simple (but proper) restart of your computer might solve the issue because sometimes browser extensions can cache data that prevents streaming. If you restart your computer, you may find that data is cleared out, and everything works just fine.

  3. Turn off browser extensions. Once your computer has restarted, and if Netflix is still not working correctly, then it's time to try turning off your browser extensions. You have two options. You can turn them all off temporarily, or you can turn them off one at a time until you find the one that's preventing Netflix from streaming correctly.

    Alternatively, you can turn them all off and turn them back on one at a time until you find the extension that's interfering with Netflix.

  4. Clear Netflix cookies. Cookies, or snippets of information stored in a browser to make loading web pages faster, can contain corrupt information. The easiest way to get rid of this data is to clear your Netflix cookies. To do that, go to netflix.com/clearcookies. This action will clear out the Netflix cookies from your browser and sign you out of your Netflix account. Once you sign back in, you should be able to run Netflix.

    A helpful alternative is to clear all your browser cookies. It removes all the cookies, from any website, from your browser's cache so that you have to sign back into webpages you frequent. As long as you know your username and password for your most-used pages, you shouldn't have any issues after clearing cookies (and as an added benefit, your browser will probably run faster).

  5. Update your browser. If your browser is outdated, it could be incompatible with the current version of the Netflix streaming service and other services, too. It's always best—and safest—to keep your browser updated. Here's how to update some of the most common browsers:

  6. Disable the proxy server. If none of the previous steps have worked and you have a proxy server enabled, try disabling it.

    1. Open Run on your computer by pressing Windows key + R.
    2. In the text field, enter inetcpl.cpl then press the Enter key.
    3. This opens the Internet Properties dialog box. Click the Connections tab.
    4. Click LAN settings.
    5. Deselect the Use a proxy server option.
    6. Click OK to exit the window and press the Apply button.
    Screenshot of the Local Area Network Settings on Windows.

    An alternative way to reach the Internet Properties dialog box is the type Internet Properties into the Windows search box and then choose the app from the results that appear.

  7. Update the Widevine Decryption Module. Chrome also has a decryption module built-in that's designed to help play DRM-protected video and audio, but if it's outdated, it could prevent you from playing legally obtained videos and music. To update the Content Decryption Module:

    DRM is short for digital rights management; it's a type of encryption used to deter pirating of digital content like videos and music.

    1. Go to chrome://components/.
    2. Then click the Check for update button for Widevine Content Decryption Module. You may have to scroll down to find it.
    3. Chrome will search for and apply an update if one exists. Once it's complete, restart your Chrome browser.
    The Widevine Decryption Module in Chrome.

    It's unlikely Windevine won't be updated, especially if you keep your Chrome browser updated, but it can't hurt to check it.

FAQ
  • What is Netflix error code NW-2-5?

    If you see this message, your device is experiencing a problem reaching Netflix. To fix Netflix error code NW-2-5, start with the Try Again button onscreen and restarting your device to see if that repairs the connection. If nothing changes, move on to other troubleshooting tips, such as restarting your modem and router and verifying your DNS settings.

  • What is Netflix error code UI-800-3?

    This Netflix error message appears when the app crashes and signals a problem with the app installation or cached data. You can fix the Netflix error UI-800-3 by restarting your streaming device, clearing the app cache, and deleting and reinstalling the Netflix app.

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