How to Fix Netflix Error Code 11800

What to do if this code appears on your iPhone, iPad or Apple TV

If you're trying to watch Netflix on your Apple TV, iPhone, iPad, or iPod Touch and you encounter error code 11800 or AVF 11800 OS 16041, you've encountered a problem with Netflix connecting. Fortunately, there are a few troubleshooting steps you can take to clear the error and get back to watching your Netflix entertainment.

What Does AVF 11800 OS 16041 Mean?

If you're trying to play a show or movie on Netflix and you encounter Netflix error code AVF 11800 OS 16041 (or just error code 11800), it usually means that Netflix cannot connect for some reason. Usually, that means a network issue or simply that your device needs to be refreshed to clear out corrupted data preventing you from connecting. This text often accompanies the error code:

"A problem occurred while playing this item. Try again later, or select a different item. Go to for more information."


"Cannot play title. Please try again later."

Why Is Netflix Saying Cannot Play Title?

You most often receive this error because there is corrupt information stored in your Netflix app, or you cannot connect to the network (which could result from data that needs to be refreshed). Since it's an error that only occurs on Apple TV, iPhone, iPad, or iPod Touch, it can be related to the length of time you've spent streaming on that device, a network issue that is preventing Netflix from connecting, or an outdated Netflix app. Fortunately, a few troubleshooting steps could get you streaming again.

How Do I Fix Netflix Error 11800?

If you've encountered Netflix Error 11800, the troubleshooting steps below should help you get the service reconnected so you can go back to watching whatever entertainment you've found on the service. Try each step in order until you find the one that solves the problem.

  1. Restart your Device. It seems like a simple step, but restarting whatever device you're using could clear out any cached data issues that might be preventing Netflix from connecting. Try restarting in your iPhone or iPod Touch, or you may need to restart your iPad.

    If you need to restart Apple TV, unplug it from the power and wait at least two minutes. Then plug it back in, turn Apple TV and your TV back on, and try Netflix again.

  2. Sign out of Netflix, then sign back in. Signing out of Netflix can clear your data cache, which clears out data that might be corrupted or causing a problem. Once Netflix is completely signed out, try signing back in with your username and password to see if Netflix is working again.

  3. Update the Netflix app. If you've encountered error code 11800 on your iPhone, iPad, or iPod Touch, then updating the Netflix app could fix the problem. To update the app, go to the App Store and tap Search. Then search for Netflix, and when it shows up in the search results, a button that says Update will appear if the app needs to be updated. Tap that button to update the app. Once the update finishes, relaunch the app to see if that fixed the problem.

  4. Update iOS. If you're running an outdated version of iOS, it could prevent Netflix from connecting properly. Try updating your iOS or iPadOS, then try Netflix again to see if it's working.

  5. Turn off your VPN. You can use a VPN to stream Netflix from another area if you're traveling or trying to increase your security. However, it can also interfere with Netflix. Turn your VPN off, and then try Netflix again. If it works, then you know it was the VPN interfering with the streaming.

  6. Reinstall the Netflix app on your device. It's a bit drastic, but deleting the Netflix app device and then reinstalling a fresh copy can solve connection and data caching errors.

    Once you've deleted the app, restart your device to remove any traces of it that might have been left behind, then reinstall the app and sign back in to see if it will start working again.

  7. Restore default connection settings. Custom settings on your networking equipment could prevent Netflix from connecting properly. Instead, access your modem settings or connect to your router as an administrator and reset the settings back to default to see if that might get Netflix going again.

  • What is error code TVQ-ST-103?

    Netflix error code TVQ-ST-103 means that your device can't connect to Netflix. Check your network connection, then follow the steps in the article above if you're still having issues.

  • How do I fix Netflix error code NW-2-4?

    Netflix code NW-2-4 is an error code related to internet connectivity. First, make sure you're using a network that allows streaming, then troubleshoot your connection. You might also try resetting your DNS settings.

  • How do I fix Netflix code UI-800-2?

    Netflix error code UI-800-2 means your device needs to be refreshed. Sign out of Netflix and sign back in, then restart your device. That should clear the app cache and fix the problem.

  • What is Netflix error code UI-800-3?

    Netflix error code UI-800-3 usually means that there's an issue with the Netflix app (rather than your device or your internet connection). Signing out and signing back in will most likely solve the problem.

  • How do I enter an activation code for Netflix?

    If your device asks for an activation code when setting up Netflix, go to in a web browser. Sign in, enter the code, and select Activate.

Was this page helpful?