Netflix Error 12001: What It Is and How to Fix It

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by Jordan Baranowski
Jordan Baranowski is a former Lifewire writer and educator with experience writing for SVG, The Nerd Stash, and Feast Magazine.
Updated June 06, 2019

Netflix error 12001 is a fairly common error for the streaming platform, and it's an incredibly annoying speed bump. Luckily, it's usually a pretty easy error to fix. If you want to fix this particular Netflix error, you're in the right place.

What Causes Netflix Error 12001?

Netflix error 12001 will appear exclusively on Android devices, and it points to an error in retrieving data from memory. This is generally due to an essential piece of data being outdated or corrupted.

This may sound like a big problem, but it's usually a pretty easy fix that requires a device reset, which will automatically refresh the problem data. However, a few more steps are sometimes required.

How to Fix Netflix Error 12001

There are a few different steps to try in order to fix error 12001. Follow these and you should have your movies and shows up and running again in no time.

  1. Restart Android device. Hold the Power button until a confirmation menu appears, then tap Shut Down. Once the device has powered down, hold the Power button again to turn it back on, then try reloading Netflix.

    Make sure anything you have been working on is saved or backed up and at a good stopping point.

  2. Clear App Data. If restarting your device doesn't work, you may need to clear your Netflix app data.

    If you have downloaded any Netflix titles to watch while offline, clearing the data and cache will delete them. You will need to redownload them in order to have offline access again.

  3. Try another Wi-Fi network. If neither of the above solutions work, the problem most likely lies with your network. Try Netflix on another Wi-Fi network and see if the problem persists.

  4. If switching networks solves the problem with your Netflix app, you'll need to contact your internet service provider for the solution on your regular network. They will most likely walk you through your router settings in order to fix the issue.