How to Fix It When Microsoft Edge Is Not Working

Microsoft Edge not opening properly is a bug you can squash

Microsoft Edge not opening itself or loading web pages properly is one of many bugs encountered by users of the modern web browser on Windows 10, Android, Mac, and iOS devices. Other Microsoft Edge problems can include browser windows and tabs freezing, websites crashing, internet connectivity error messages, and missing Microsoft Edge bookmarks, favorites, passwords, and collections.

Cause of Microsoft Edge Errors

Microsoft Edge problems can be caused by unsupported websites, running too many web pages at the same time, or having out-of-date Microsoft Edge extensions installed. Older Microsoft Edge versions can cause issues such as the browser not opening or not responding properly. A lack of free space on Windows, Mac, iOS, and Android devices can also cause a host of Microsoft Edge errors, as can incorrect internet settings being selected.

How to Fix Microsoft Edge Problems

Fortunately, there are a number of proven solutions for fixing Microsoft Edge problems that can be implemented quickly and within just a few minutes. Work your way through this list of fixes in order from simplest to more complex until Microsoft Edge is working properly and as efficiently as you need.

  1. Check if you’re still using Internet Explorer. While both internet browsers are created by Microsoft, Edge has now pretty much succeeded the classic Internet Explorer and receives the majority of security and feature updates.

    The old IE app icon is very similar to the Microsoft Edge logo and you may be clicking on it by mistake. This is very likely if you’ve had your computer for a while and have a lot of out-of-date or retired apps installed.

  2. Close Microsoft Edge tabs and windows. Having too many websites running at once can slow down Microsoft Edge enormously and even make it unresponsive. Closing the ones you no longer need can be a great way to improve functionality.

  3. Restart Edge. Simply close Microsoft Edge, wait a few seconds, and then reopen it.

  4. Restart your computer or smart device. An unresponsive app icon can often be fixed by a basic, and quick, restart. Even if you don't restart your device often, it is possible to restart Mac, iOS, Windows, and Android smartphones, tablets, or computers.

  5. Update Microsoft Edge. Microsoft Edge not opening could be due to an app update being in progress or an app update that was stalled due to a loss of internet connection or free space on your device. Try to update Edge to make sure you are running the most recent version.

  6. Check the website. It’s possible the website you’re trying to load in Microsoft Edge could be down. To see if this is the case, try loading another website in the same browser. If it’s just the site that’s down, there’s not much you can do but wait for the site to come back online. 

  7. Check your internet connection. Many Microsoft Edge problems can be caused by a poor internet connection. If you’re having trouble loading a variety of websites in Edge, try another browser or app. If no online content loads, your problem may be with your device’s internet functionality and not Microsoft Edge.

  8. Free up disc space on Windows 10. If your computer, smartphone, or tablet has run out of space, it can be very hard for apps to open and run correctly. If one of your Microsoft Edge problems is it keeps crashing, try deleting large files and programs you no longer need.

    You can always upload files to a cloud service such as OneDrive or Dropbox before you delete them from your device.

  9. Install the latest Windows 10 operating system update. Windows 10 operating system updates can often contain improvements for the Microsoft Edge browser as well. If your browser is being buggy, running a Windows 10 update could do the trick. This may also fix system conflicts that are causing Edge to freeze or crash.

  10. Update your Microsoft Edge extensions. Much like with the internet browser, keeping the Microsoft Edge extensions updated is also important to maintain stability and functionality. Extensions can be updated via the Microsoft Store app via the app update screen.

  11. Uninstall your Microsoft Edge extensions. Microsoft Edge not responding could be the result of a recently-installed browser extension.

  12. Open an InPrivate window from the ellipsis menu. Websites with a lot of code can often cause a browser window or tab to freeze and even crash. Using the InPrivate feature will let you browse websites with most of their online tracking code and plugins disabled.

  13. Clear your Microsoft Edge browser data. This popular fix also works for fixing a number of bugs in other internet browsers as well.

  14. Run some Windows 10 troubleshooters. Open the Settings app and click Update & Security > Troubleshoot > Additional troubleshooters and run the Internet Connections, Program Compatibility Troubleshooter, and Windows Store Apps troubleshooters to scan and automatically fix any problems which could potentially be causing Microsoft Edge problems.

    If specific troubleshooters are being recommended to you on the Troubleshooter screen, you should run these as well as your device may have also detected other problems which need to be dealt with.

  15. Disable manual proxy settings. Making manual changes to the proxy settings on your Mac or PC can affect internet connectivity especially if done incorrectly. Revert your proxy preferences back to the default automatic settings via Settings > Network & Internet > Proxy on Windows or System Preferences > Network > Advanced on Mac.

  16. Update your VPN software. Your VPN may be causing Microsoft Edge conflicts and affecting internet connectivity. See if there’s an update that needs to be installed and install it.

  17. Disable your VPN. Temporarily turn off your VPN and see if this fixes your Microsoft Edge problems. If it doesn’t, you can turn it back on but, if it does, you may need to contact your VPN’s customer service or maybe even switch to another VPN service entirely. Fortunately, there are a lot of VPNs to choose from.

  18. Use the new Microsoft Edge Favorites location. The various Microsoft Edge versions moved the bookmarks or Favorites around quite a bit but they eventually settled into their new location within the ellipsis menu under Favorites. If you can’t find your Microsoft Edge Favorites, this is where they now are. You can also choose to make your Edge Favorites permanently visible if you like.

  19. Resync your Microsoft Edge Favorites. If your Favorites aren’t syncing between Microsoft Edge on different devices, make sure both versions of the app are up-to-date and each device is connected to the internet. It may take a while but they should sync automatically. If not, open Settings > Profiles > Sync from Edge’s ellipsis menu and make sure Sync is enabled and your preferred data is selected.

    Remember, you need to be connected to the internet for data to sync to Microsoft’s cloud servers and then download onto other devices.

  20. Check your Microsoft accounts. The Microsoft Edge browser allows multiple Microsoft accounts to be logged in at the same time. If you’re having trouble syncing data or preferences, make sure you’re using the same account. Favorites and other data from your Microsoft work account won’t sync to your personal account.

    You can see which Microsoft account is currently active by checking the profile photo in the upper-right corner of the app.

  21. Enable Microsoft Edge password options. Make sure to turn on all of the password options for storing and syncing passwords from within Edge's settings.

    You can also update or delete passwords from this same page.

  22. Contact Microsoft support. If your Edge Favorites or other data has mysteriously disappeared, you can contact Microsoft Support directly and have them force the appropriate data to your device from their servers. This can also be useful if your saved passwords are no longer appearing as they should.

  23. Reinstall your password manager. If you can’t find your saved passwords, it’s possible they may have previously been saved via a password manager extension or app, not to Microsoft Edge directly. If you’ve recently switched devices, you will need to reinstall the password manager you were previously using and then log in with the same password manager account.

  24. Try the website in another browser. While Microsoft Edge is a modern browser which supports all major internet standards, it’s not uncommon to come across a website Edge won’t display or have function properly. The only thing to do if you come across this problem is to access the website in another browser such as Google Chrome, Firefox, or Brave.

  25. Uninstall and reinstall Microsoft Edge. As a last resort, if you’re having trouble with Microsoft Edge on Mac, iOS, or Android, you may want to try uninstalling the app and then reinstalling it again. This can be done the same way as you would any other app. It is possible to uninstall Microsoft Edge on Windows 10 but this isn’t recommended as the Windows version of the app is heavily integrated into the Windows 10 operating system and removing it could have adverse effects.

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