Resolve Sound Problems on the iPad

Cut through some iOS confusion to resolve challenges with your iPad's sound

Sound problems on an iPad can be hard to troubleshoot because you might hear sound from one app one day but then it's muted the next. Or maybe you're using the app for a moment, open another app, and then return to the first one to find that it's suddenly no longer making any sound.

These troubleshooting steps govern all currently supported iPads running any supported version of iOS.

How to Fix a Muted iPad

If you've already tried rebooting the iPad but found that to be of no help, and you know that there isn't a pair of headphones plugged into the headphone jack, there are a couple other things you can try.

  1. Unmute the iPad: Given that there's a button for muting your iPad right within the easy-to-access Control Center, it's easy to understand how you might accidentally mute the iPad. What's strange is that even with a muted iPad, some apps might still make noise just fine regardless of that setting.

    1. Open Control Center. If you have an iPad without Face ID, you open Control Center by swiping up from the bottom, but if your iPad does have Face ID, swipe down from the upper right corner.
    2. Look for the mute button. It's muted if it's highlighted, just tap it once to unmute the iPad. The mute button looks like a bell (it might have a slash through it on some iPads).
    Mute button on iPad Control Center
  2. Turn up the volume from within the app: It's possible that the system volume is turned up and the iPad is not muted, but the app itself needs the volume turned up. This glitch happens if you're using one app to play sounds but then open another that also requires sound, and then return to the first.

    1. Open the app that isn't making any noise.
    2. Use the volume up button on the side of the iPad to turn the volume up, but make sure you do so with the app open.
    Volume up in app on iPad
  3. Check the sound within the app's settings: Most video game apps have their own volume control, and when this is the case, they normally let you mute the game sounds or even just the background music. It's possible that you have one or both of those settings turned on, effectively muting the app.

    Access the settings for that app (i.e. open the app and look for a "Settings" area) and see if you can toggle the sound back on.

    Volume button in a specific app on iPad
  4. Check the side switch: Older iPad models have a switch on the side that can mute and unmute the tablet. The switch is right beside the volume controls, but if it doesn't mute the iPad when you toggle it, it might instead be configured to lock the screen orientation. It is possible to change the behavior of the iPad side switch within settings if you want to use it to mute or unmute your iPad.

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