How to Fix It When the Google Play Store Is Not Working

What to do when the Google Play Store won't open

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The Google Play Store is your source for apps, games, and more on your Android mobile device. At times, you may attempt to open it, only to be met with Google Play Store errors instead, or you may not receive an error at all. If this happens, it's time to troubleshoot the Google Play Store not working.

The troubleshooting steps in this article apply to smartphones and tablets running Android 7.0 (Nougat) and newer. Some steps may vary depending on the model of your Android device.

Causes of the Google Play Store Not Working

Are you having trouble downloading apps? Is your Google Play Store crashing? The app may not be working due to a wide range of causes. For example, it may be your internet connection or a simple misfire inside the app. The causes vary depending on the underlying problem.

Before you do anything else, you can potentially solve any issue with your Android device, including Google Play Store issues by restarting your device. A restart can help your device reset itself and potentially fix any bug or misfire within the Google Play Store app.

How to Fix It When Google Play Store Is Not Working

If a restart doesn't solve your problem, it's time to continue troubleshooting.

  1. Make sure the Google Play Store issue is on your end. You can check the status of the Google Play Store using services like Downdetector. If a current issue with Google Play has been reported, you'll have to wait it out.

  2. Force Google Play Store to stop. Sometimes, your app may just need to be told to take a break. You can force your app to stop as a way to reset it on your device, then try opening Google Play again.

  3. Check your internet and mobile data connections. For Google Play Store to work properly, you must have a solid internet or mobile data connection.

    Try turning Airplane Mode on and off to help reset your connection.

  4. Disable and enable time and date settings. Your Android device uses the time and date while running Google Play. If they're not working, it may cause underlying issues with the app. To do this, go to Settings > System > Date & Time. If Automatic Date & Time is enabled, disable it and enable it again.

  5. Update Google Play Services. The Play Store may not work properly if Google Play Services isn't updated. Although a background app, it's essential for downloading and updating your apps and content.

  6. Clear the Google Play Store cache and data. Clearing an app's cache and data helps it start over and will sometimes clear an invisible bug. To do this, go to Settings > Apps & notifications > See all apps, then tap Google Play Store. From there, tap Storage > Clear Cache > Clear data.

    Instead of "Apps & notifications," you may see "Apps" or "Application Manager."

  7. Uninstall Google Play Store updates. While you can't delete and reinstall the Google Play Store app, you can uninstall the updates, which takes your app back to the previous version. This can remove bugs in the current update.

    Remember to restart your device after you uninstall the updates. Once your device powers back on, Google Play will update to the newest version. Then, you can try using Google Play again.

  8. Check your list of disabled apps. If you have another app disabled that's interfering with Google Play, this may cause issues with your app. To find your disabled apps, go to Settings > Apps. If anything is disabled, simply tap the app, enable it, then try using Google Play again.

    While you're here, ensure Downloads or Download manager is enabled. If it isn't, you might have trouble downloading apps from Google Play.

  9. Remove your Google account from your device. You can remove your Google account and re-add it to see if there's an underlying issue with your account information.

    You won't be able to access Google Play or other services like Google Play Music until you re-add your account. Make sure you know your account information prior to taking this step.

  10. Perform a factory reset. If all else fails, you can reset your Android device back to factory settings.

Only perform a factory reset as a last resort. You'll lose all of your data and any downloaded content, so be sure to perform a backup before you move forward with a reset.