Smart & Connected Life Smart Home Common Google Home Issues & How to Fix Them What to do when Google Home isn't working by Tim Fisher General Manager, VP, Lifewire.com Tim Fisher has 30+ years' professional technology support experience. He writes troubleshooting content and is the General Manager of Lifewire. our editorial process Facebook Twitter LinkedIn Tim Fisher Updated on December 09, 2019 reviewed by Michelle Adeola Adelufosi Lifewire Tech Review Board Member Michelle Adeola Adelufosi is a marketing consultant with 9 years' experience working for a variety of clients. Her expertise includes social media, web development, and graphic design. our review board Article reviewed on Mar 12, 2020 Michelle Adeola Adelufosi Smart Home Google Your Best Year Ever: College Tech Tips Amazon Appliances & Lighting Tweet Share Email Google Home smart devices are pretty smart most of the time, but that might not feel so true when it under-performs. Sometimes it's a Wi-Fi issue, a microphone that doesn’t hear you, speakers that don’t deliver clear sound, or connected devices that don’t communicate with the Google Home. Regardless of how Google Home isn’t working, there’s most likely a pretty simple explanation and an easy fix to get things working again. Julie Bang / Lifewire Restart Google Home No matter what problem you’re having with Google Home, the first thing you should try is restarting it. You’ve probably heard that restarting is great for other technology when it isn't working correctly, and the same advice holds true for the Google Home, too. Here’s how to reboot Google Home from the Google Home app: Download Google Home from Google Play for Android or via the App Store for iPhone/iPad. Open the home tab by tapping the icon of a home on the bottom left corner of the app. Select the Google Home device you want to restart. Tap the settings/gear icon at the top right. Select the three-lined menu at the top right of the next page. Choose Reboot, and then confirm with OK. If rebooting through the software doesn’t fix the problem you’re having, unplug the power cord from the back of the Google Home and let it sit like that, unplugged, for 60 seconds. Plug the cord back in and wait another minute for it to fully power on, and then check to see if the problem goes away. Connection Problems The Google Home works well only when it has a valid network connection. Problems with Google Home connecting to Wi-Fi and Bluetooth can cause lots of issues, like spotty internet connections, buffering, music that suddenly stops out of nowhere, and more. See What to Do When Google Home Won’t Connect to Wi-Fi for an in-depth look at what the connection problem could be, and what to do about it. Similar to a Google Home connection problem is the case where guests who aren't on your Wi-Fi can't connect to the device. You can fix this by enabling Guest mode. Unresponsiveness The most likely reason for why Google Home doesn’t respond when you talk to it is because you’re not talking loud enough. Move closer to it or permanently place it somewhere it can more easily hear you. If Google Home is sitting next to an air vent, computer, TV, microwave, radio, dishwasher, or some other device that puts off noise or interference, you, of course, have to speak much louder than you normally would so that Google Home knows the difference between those noises and your voice. If you’ve done this and your Google Home still isn’t responding, check the volume level; it's possible it does hear you just fine but you can't hear it! You can turn the volume up on your Google Home by saying "Ok Google, turn it up" or by swiping in a clockwise motion on the top, tapping the right side of the Mini, sliding to the right on the front of your Google Home Max, or pressing the upper volume button on the back of the Google Nest Hub. If you still can’t hear anything from Google Home, the mic might be completely disabled. There’s an on/off switch on the back of the speaker that controls whether the microphone is enabled or disabled. You should see a yellow or orange light if the mic is turned off. Is the mic on but you hear static? Try to factory reset Google Home to restore all its settings back to the way they were when you first bought it. If Google Home isn't giving results specific to you — like if it won't find your phone or recall things you've told it to remember — you should reset the Voice Match settings. Random Responses In an opposite situation, your Google Home might speak up too often! There isn’t much you can do about this since the cause might just be a simple misinterpretation of what it hears from you, the TV, a radio, etc. The trigger phrase to have Google Home listen can be “Ok Google” or “Hey Google,” so saying something like that in conversation can be enough to start it up. In some cases, Google Home might activate when it’s moved, so keeping it on a sturdy, flat surface should help. Music Doesn't Play Another common Google Home problem is poor music playback, and there are multiple reasons it could happen. What you might see when Google Home is having troubles with music is songs that start but then stop occasionally, or even at the same point during the same song. Other problems include music that takes forever to load after you tell Google Home to play it, or music that stops playing hours later for no apparent reason. See What to Do When Google Home Stops Playing Music for all the steps you should walk through to fix the problem. Wrong Location Information If the Google Home has the wrong location set up, you’ll definitely get some strange results when you ask about the current weather conditions, request traffic updates, want distance information from where you are, etc. Fortunately, this is an easy fix: While on the same network as your Google Home, open the Google Home app. From the home tab, tap your Google Home device. Select the settings/gear icon at the top right. Choose Device address or, if no address has been configured, Set address. Enter the correct address in the space provided, and tap Set address to save the changes. If you need to change the locations set up for your home and work, you can do that through the Google Home app, too: Tap the account icon on the bottom right of Google Home. Ensure that the account you see at the top is the same one associated with your Google Home. If it isn't, tap to change it. Select Settings and then Your places on the next screen. Tap Home and/or Work and enter a location. Choose OK to save the changes. Need More Help? Any other issue at this point should be directed toward Google. You can contact the Google Home support team to have them call you, or use the chat option to instant message or email someone from the support team. See How to Talk to Tech Support for a general guideline on what you need to know before contacting Google and how to best handle the call.