9 Google Chrome Problems and How to Fix Them

Easy fixes to get you back to browsing

Stylized broken Google Chrome logo

Like most web browsers, Google Chrome is subject to the occasional bug. But there is almost always a solution. Both Google and the Chrome community provide guidance and ways to address problems with Google Chrome.

Here are nine of the most common problems and their solutions.

How to Fix Google Chrome Problems

  1. Unresponsive tabs

    Sometimes Chrome tabs lock up or freeze. In such situations, you can use Chrome's task manager to force close individual tabs. Just navigate to the More menu (three vertically aligned dots) > More Tools > Task Manager.

  2. While unwanted ads, pop-ups, and malware may live on your device, you can try resetting your Chrome settings to fix the. You can find the Reset settings tool by navigating to the More menu > Settings > Advanced.

  3. "Profile could not be opened" error

    If you receive an error saying, "Your profile could not be opened correctly," when attempting to open Chrome, it may be due to a corrupted Chrome Web Data file. The solution is to locate the proper folder and delete the file named 'Web Data,' then restart Chrome. Here's where you can find the file:

    • Windows: C:\Users\your-username\AppData\Local\Google\Chrome\User Data\Default
    • Mac: /Users/your-username/Library/Application Support/Google/Chrome/Default
    • Linux: /home/your-username/.config/google-chrome/Default

    If the problem appears after you reboot your computer, repeat the steps above to get back into your profile, then make a backup of your bookmarks and anything you have saved to your profile. Close Chrome, return to and delete the entire 'Default' folder, then relaunch Chrome and recreate your profile from your backups.

  4. Flash not working

    Chrome's Flash plugin has been known to crash from time to time, which can cause problems loading certain websites. Try disabling Flash to fix the problem. It is not entirely necessary, and it comes with more security risks than it is worth. Today, most websites use HTML5/CSS3 for animations anyway.

  5. Chrome conflicts

    Chrome has a built-in tool to help you figure it out which applications Chrome conflicts with. Enter "chrome://conflicts" into the address bar, then try to solve the issue by updating both Chrome and the conflicting piece of software. Failing that, you may need to disable or uninstall the offending app.

    The chrome://conflicts option is a Windows-only feature, so Mac and Linux may need to uninstall conflicting apps.

  6. Chrome is slow

    Sometimes Chrome consumes too much RAM, causing the browser to slow to a crawl. When this happens, you should close Chrome to free up memory. Do this frequently to avoid continued problems.

  7. Chrome won't close

    Occasionally, Chrome may look like it's frozen or not running, but it is still operating in the background, eating up memory and preventing you from relaunching. In such cases, you can force close the browser, even on a Mac or Linux device. Once closed, you will be able to open a fresh Chrome window.

  8. Extensions are not working

    As with most programs, extensions are often the culprit when a problem emerges. Try disabling some extensions to get Chrome working properly again.

  9. Chrome keeps crashing

In some cases the Google Chrome install is totally broken. In such cases you can try uninstalling Chrome and then re-installing it. This task can be performed on a Windows or Mac computer.