Gmail Issues? Here's How to Fix Them

Get Gmail working again so you can get back to those emails!

If you're encountering errors or other issues with Gmail, try these ideas for troubleshooting to get this email powerhouse working again for you.

These steps apply to Gmail in Chrome, Safari, Firefox, and other browsers.

Causes of Gmail Errors

Gmail problems, though infrequent, can arise from both the user and Google. On the user side, the cause might be a poor internet connection, a forgotten password, or a configuration error. On Google's side, the site might be down altogether or could be experiencing a glitch arising from an update.

Fix common Gmail issues
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How to Fix Common Gmail Errors

If the problem is on your end, there's usually a simple fix. However, if the problem lies with Google, you can't do much else than wait until it's addressed. Here are a few steps to figure out what's going wrong and some possible fixes.

If you've simply forgotten your login info, use Gmail's account recovery feature.

  1. Make sure you are using Gmail in a supported web browser. Gmail works best in the most recent version of whatever browser you're using.

    Your browser must have cookies and JavaScript enabled to use all of Gmail's features.

  2. Temporarily turn off any browser extensions or add-ons to see if they are interfering with Gmail. Alternatively, you can use your browser's private browsing or incognito mode to open Gmail with no extensions running. If Gmail works properly without any extensions running, enable them one at a time to determine the culprit.

  3. Clearing your web browser's cache and cookies can take care of loading and formatting issues.

  4. Visit the G Suite Status Dashboard to find out about any known issues Gmail is currently experiencing.

If You're Missing Emails

If you haven't received messages you were expecting, you aren't receiving any new emails at all, or email messages that were in your inbox have disappeared, check these settings.

  1. Check your All mail, Spam and Trash folders for the missing messages.

    

  2. Check Settings > Filters & Blocked Addresses tab to see if you've inadvertently blocked the missing messages. Look for filters with Delete It or Skip Inbox listed as the action, and edit or delete any that are derailing messages you'd rather see. Click Save Changes to apply any changes you made.

  3. Check to see if a forwarding email address is listed in Forwarding & POP/IMAP > Forwarding section. If so, either turn off the setting or select Keep Gmail's Copy in the Inbox or Mark Gmail's Copy as Read. Click Save Changes to apply any changes you made.

If Your Account's Been Hacked

If you notice unfamiliar activity in your email account or continuously have trouble logging in, someone might have hacked your Gmail. Secure your account right away.

Things to look for include:

  • Contacts notifying you that they have received spam from your Gmail account.
  • Changes to settings such as mail delegation, forwarding, and automatic replies.
  • Blocked email addresses or filters that you did not set up.
  • Emails that have been mysteriously deleted.
  1. Go to the Google Account Security page and log in if prompted.

  2. Click Recent Security Activity and check for suspicious activity.

    Google Security Checkup
  3. Click No It Wasn't Me if you see any activity that you did not perform. Follow the steps to secure your account.

  4. Click Your Devices and click Don't Recognize a Device? if you see any device listed that is not yours and has logged in to your Google account. Follow the steps to secure your account.