Gmail Issues? Here's How to Fix Them

Get Gmail working again so you can get back to those emails!

Fix common Gmail issues

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If Gmail is not working for you or you have having Gmail problems, troubleshooting common issues can help you solve the problem.

These steps apply to Windows, Mac, Android and iOS.

Forgot Your Username or Password

If you can't access your Gmail account because you are unable to recall your login info, Gmail's account recovery feature will help you get back into your email.

  1. Click Forgot Email if you can't remember your Gmail account email address.

    Gmail Account Recovery
  2. Enter the phone number associated with your Gmail account or enter the alternate email address you provided when you created your Gmail account and click Next.

  3. Type in your first and last name and click Next.

  4. Click Send to prompt Google to send a verification code to the email address or phone number you provided.

  5. Enter the verification code after you receive it and click Next.

  6. Click on the account name provided to log in.

  7. Click Forgot Password if you are unable to remember the password for this account.

  8. Enter the last password you remember using and follow the prompts. Click Try Another Way if you cannot remember any passwords associated with the Gmail account.

  9. Type in the phone number associated with the account to receive a verification code.

  10. Enter the verification code after you receive it and click Next.

  11. Create a new password for your Gmail account and log in.

Getting an Error Message

Gmail error messages help identify the problem so that you can resolve it quickly. If you are receiving a "Bad Request" or "Oops" error message when working in Gmail, follow the troubleshooting steps to fix it.

  1. Make sure you are using Gmail in a supported web browser. Gmail works best when used in the most recent version of the following browsers.

    • Google Chrome
    • Firefox
    • Safari
    • Internet Explorer
    • Microsoft Edge

    Gmail should work properly with most Android and iOS browsers. If not, try downloading Chrome to your mobile device.

    Any browser you use must have cookies and JavaScript turned on. 

  2. Temporarily turn off any browser extensions or add-ons to see if they are interfering with Gmail. Alternatively, you can use your browser's private browsing or incognito mode to open Gmail with no extensions running. If Gmail works properly without any extensions running, enable them one at a time to determine the culprit.

  3. Clear your web browser's cache and cookies. Doing so might take care of loading or formatting issues you are having in Gmail.

  4. Go to https://mail.google.com/?labs=0 to open Gmail with no labs. If you are currently testing any experimental features in Gmail, they could be causing error messages in Gmail. If this resolves the issue, try disabling labs one at a time to determine which one is the cause of the error.

  5. Visit the G Suite Status Dashboard to find out about any known issues Gmail is currently experiencing.

    G Suite Status Dashboard

Gmail Won’t Load

If you can log into your Gmail account, but it is loading slowly or will not load at all, try these troubleshooting steps.

  1. Make sure you are using Gmail in a supported web browser. Gmail works best when used in the most recent version of the following browsers.

    • Google Chrome
    • Firefox
    • Safari
    • Internet Explorer
    • Microsoft Edge

    Gmail should work properly with most Android and iOS browsers. If not, try downloading Chrome to your mobile device.

    Any browser you use must have cookies and JavaScript turned on. 

  2. Clear your web browser's cache and cookies. Doing so might take care of loading issues you are having in Gmail.

    Clear Browsing Data Chrome
  3. Check your browser extensions or add-ons to see if they are interfering with Gmail. You can use your browser's private browsing or incognito mode to open Gmail with no extensions running. If Gmail works properly without any extensions running, disable them all and then enable them one at a time to determine the culprit.

  4. Visit the G Suite Status Dashboard to find out about any known issues Gmail is currently experiencing.

Missing Emails

If you have not gotten messages you were expecting, you are not receiving any new emails at all, or the email messages that were in your inbox have disappeared, check several settings to find out why.

Gmail Messages Are Missing on a Computer

  1. Log into your Gmail account and click the down arrow in the Search box.

  2. Click the arrow next to All Mail and choose Mail, Spam & Trash.

    

    Search for missing emails in Gmail
  3. Click Search to see if your missing messages have been deleted, archived or marked as spam. If not, continue troubleshooting.

  4. Click the gear icon in the upper-right corner and choose Settings.

    

    Gmail Settings
  5. Click the Filters & Blocked Addresses tab.

  6. Look for any filters with "Delete It" or "Skip Inbox" listed as the action.

  7. Click Edit to change the filter or Delete to delete it.

    Gmail filters and blocked addresses

    If this does not resolve the issue, check to see if you have forwarding set up in your Gmail account.

  8. Click the Forwarding & POP/IMAP tab in Gmail settings.

  9. Check to see if a forwarding email address is listed in the Forwarding section. If so, either turn off the setting or select Keep Gmail's Copy in the Inbox or Mark Gmail's Copy as Read.

    Gmail forwarding settings
  10. Click Save Changes to apply any changes you made.

Gmail Account Hacked

If you notice unfamiliar activity in your email account or continuously have trouble logging in, you should take steps to secure it right away, as someone might have hacked your Gmail.

Settings and actions to consider include:

  • Contacts notifying you that they have received spam from your Gmail account.
  • Changes to settings such as mail delegation, forwarding, and automatic replies.
  • Blocked email addresses or filters that you did not set up.
  • Emails that have been mysteriously deleted.
  1. Go to the Google Account Security page and log in if prompted.

  2. Click Recent Security Events and check for suspicious activity.

    Google Security Checkup
  3. Click No It Wasn't Me if you see any activity that you did not perform. Follow the steps provided to secure your account.

  4. Click Your Devices and click Don't Recognize a Device? if you see any device listed that is not yours and has logged in to your Google account. Follow the steps provided to secure your account.