Galaxy Buds 2 Won't Connect? How to Fix the Problem

Bluetooth can be finicky, but here's how to get your Galaxy Buds 2 connected

Sometimes, despite our best efforts, devices encounter errors or don't want to work as they should, including the Samsung Galaxy Buds 2. This guide teaches you to fix the problem when your Galaxy Buds 2 won't connect to a phone or another Bluetooth-ready device.

Why Are My Galaxy Buds 2 Not Pairing?

Bluetooth wireless connections can sometimes be spotty and, although the technology has vastly improved with each iteration, users still encounter the occasional sync and connection issues. There are many reasons why your Galaxy Buds 2 won't connect.

How Do I Fix My Galaxy Buds 2 Connection?

These are some of the ways to fix the problem when your Galaxy Buds 2 won’t connect to a phone, PC, or another Bluetooth-enabled device.

  1. Check for interference. Wireless devices can interfere with and interrupt each other, including Wi-Fi routers, appliances, repeaters, and media systems. If you are trying to pair your Galaxy Buds 2 in an area near other wireless devices, wireless interference could be the source of the problem. Move the device you want to connect to, such as your phone and the Galaxy Buds 2 earbuds, to another, more isolated location.

  2. Turn Bluetooth on and off (restart). Bluetooth devices sometimes misbehave even if they were working previously or connected before. After turning off Bluetooth, wait at least a minute, and then turn it back on. Doing this resets the connection and may solve some more common issues.

  3. Restart your device. Similar to how computers need to reboot occasionally to fix problems, your phone or tablet may also need to restart. It clears out the active memory and may solve some basic connection issues.

  4. Unpair the Galaxy Buds 2 and delete the Bluetooth profile on your connected device. Sometimes, repairing the Galaxy Buds 2 Bluetooth connection is the best option, and it can help establish a new, more reliable sync. Open Bluetooth settings, find Galaxy Buds 2 in the list of Paired Devices and tap the Settings icon (cog). Tap Unpair. On some devices, you may have to confirm you want to unpair the earbuds. Wait for the Galaxy Buds 2 to disappear from the Paired Devices list. Enable Bluetooth on your device and pair the Galaxy Buds 2 again — make sure your earbuds are in pairing mode!

  5. Try connecting the Galaxy Buds 2 to another device. If you can connect the earbuds to the second device without any problems, then most likely, it's an issue with your primary device that you were initially trying to connect. If the Galaxy Buds 2 still won't connect, you now know they're the problem.

  6. Charge the Galaxy Buds 2. The battery level of the Galaxy Buds 2 earbuds may be too low to support a reliable connection. Ensure the charging contacts on the earbuds and in the wireless charging case are free of dust, debris, and hair. Place the earbuds back into their wireless charging case, and close the lid. Connect the USB cable to charge both it and the earbuds. Always use a Samsung-approved charger or adapter. Let the earbuds, and case, charge for at least 30 minutes before attempting to pair them.

  7. Soft reset your Galaxy Buds 2. To do this, start by placing the Galaxy Buds 2 earbuds inside the wireless charging case and closing the lid. Wait for 7 to 10 seconds until they power cycle. Reopen the lid, put the earbuds into pairing mode, or take them out of the case to connect them automatically with a device you already have paired.

    We recommend charging the wireless charging case and the Galaxy Buds 2 earbuds to at least 15% or more before restarting. If there’s a red light on the charging case, it needs to be charged.

  8. Factory reset the Galaxy Buds 2. If you’ve tried all of the other methods and your Galaxy Buds 2 still won’t connect, you can do a factory reset, which reverts all software settings to their factory defaults. The good news is there’s not much data to lose during the process. You’ll have to repair your earbuds with all of your devices. To do this, place the Galaxy Buds 2 in the wireless charging case and let them charge for 10 to 15 minutes. With the earbuds still in the case, open the Galaxy Wearable app on a connected Android phone. Go to About > Reset > and tap Reset again to confirm. Wait for the factory reset process to finish.

    You must use the Galaxy Wearable app, which is not available on iOS. Currently, there is no way to factory reset the earbuds on an iPhone or iOS device—you’ll need access to an Android tablet or phone, preferably a Samsung model.

  9. Get help from Samsung support. If you’ve tried all of the fixes listed above, and nothing is helping, you’ll need to reach out to the experts: Samsung Support Center. You’ll need to search for your model number, and then you can message a representative via chat, call them, or request service online. Samsung also offers a support guide with tips on how to fix connection issues with Samsung earbuds.

  • How do I put my Galaxy Buds in pairing mode?

    Place the earbuds in the case and wait for 5 seconds before lifting the lid. Another option for manually putting your Galaxy Buds in pairing mode is to tap and hold the touchpads on both earbuds for a few seconds while wearing them.

  • How do I connect Galaxy Buds to a laptop?

    First, put the earbuds in pairing mode before trying to connect the Galaxy Buds to a laptop. In Windows 10, find your Galaxy Buds from Settings > Devices > Bluetooth & other devices > Add Bluetooth or other device. On a Mac, go to System Preferences > Bluetooth to find and connect with your Galaxy Buds.

  • How do I connect Galaxy Buds to an iPhone?

    If you're pairing the Galaxy Buds for the first time, place the Galaxy Buds in the case > wait 5 seconds or so > and open the lid to put them in pairing mode automatically. On your iPhone, tap Settings > Bluetooth > and select your earbuds from Other Devices. If you previously paired the Galaxy Buds to a different device, place the earbuds in your ears and hold both touchpads for a few seconds to enter pairing mode manually.

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