Xbox One Problems? Try This Simple Fix

How to do a hard reboot (reset) of your Xbox One

Xbox One
Wikimedia Commons

Sometimes Xbox One games and apps don't function like they should. They'll crash to the dashboard or not even load when you select them (the splash screen for the game or app will come up, but then it will just hang and eventually go back to the dashboard). Sometimes games will hang up and not load. Or games run poorly. Or you can't load a profile. Or the Wi-Fi isn't working right. A simple method to fix all of these problems and more that usually works is to do a full system reboot.

The Simple Solution to Most Xbox One Problems

Power buttons on Xbox One and controller
These are the power buttons for Xbox One.

Normally, when you turn your Xbox One off, it just goes into a low-power standby mode so you can say "Xbox, on" to Kinect the next time you want to use it and it will boot up super fast. 

When you have software problems as described above, however, you should hold the power button on the front of the system down for several seconds, which will turn the Xbox One off fully (you'll be able to tell it is fully shut down because the light on the power brick will be amber instead of white). 

Now turn the Xbox One on again (you'll have to either use the power button on the system or use the controller, it won't turn on with Kinect in this fully powered down state), and everything should (hopefully) work right. 

Why It Works

It works for the same reason that rebooting your PC is the first troubleshooting step for a lot of computer problems: Your computer gets bogged down with "stuff" the longer it is running and needs to be refreshed once in a while. The Xbox One is the same way. 

There are problems this obviously won't solve, like a bad disc drive or something, but when a game or app suddenly stops working like it should on a previously normally functioning Xbox One, or Kinect doesn't respond to voice commands right anymore, doing a full power cycle on the Xbox One is the first thing that you should do to try to solve the problem.

This seriously solves the vast majority of issues and only takes a minute at most to fully power down and then turn the system back on. 

Sometimes system functions are affected by the status of Xbox Live. To check whether Xbox Live is up and running properly or not, check out where you can see the status of Xbox Live in the upper left-hand corner of the page.

If Xbox One Problems Persist

If issues with games or apps persist after you do a full power cycle, there may be a different issue (or maybe a new patch came out that broke it for everyone, not just you) that this can't help with. In that case, the only advice is to check online to see if other people are having the same problem and figure out your next move from there. 

If simple solutions don't fix your problems, you may need to send it in for a repair. The Xbox One is a much more sturdy and reliable system than the Xbox 360 was, but if you do need to have it repaired the process is to either call 1-800-4MY-XBOX (in the US) or go to the support section of and set up a repair there.