How to Fix It When a Fire Stick Is Not Loading

Troubleshooting a black screen and other issues

This guide will walk you through a number of solutions for common reasons a Fire Stick won't work including black screen problems, no signal issues, and media not loading problems. This article will also cover a range of fixes for when you get an Amazon Fire Stick not connecting to Wi-Fi internet error.

The solutions shown on this page apply to all Amazon Fire Stick models.

What Causes Amazon Fire Stick Loading Problems?

Problems like an Amazon Fire Stick not working, black screen showing instead of media, and apps not loading properly are often caused by out-of-date software, internet connectivity issues, or an insufficient power supply.

A Fire Stick not turning on or not working can also be caused by power issues though a more common culprit is the incorrect HDMI input being selected or the TV not being turned on correctly.

How to Fix Fire Stick Not Working Issues

There are a variety of ways to test and fix a Fire Stick that’s not connecting to the Wi-Fi or not loading properly. Here are some of the best solutions listed from easiest and quickest to more complex and time-consuming. It’s recommended to work through this list of checks and fixes in the order shown below.

  1. Wait 10 minutes. Sometimes a Fire Stick takes a while to load or install updates. If you turn your Fire Stick on and it sits on the logo loading screen, wait at least 10 minutes to see if the issue resolves itself.

  2. Turn your TV on. Some TV models will automatically turn on when a connected HDMI device is powered up though many still need to be turned on manually via their own remote.

  3. Check your TV’s HDMI input. A Fire Stick not showing up on your TV screen after being turned on could simply be the result of the incorrect HDMI input being selected. It’s unlikely your TV will switch automatically.

  4. Use a direct power source. If possible, power your Fire Stick by plugging it directly into a power socket on your wall, not into your TV, another device, or through an adapter or surge protector.

  5. Check the Fire Stick remote’s batteries. Try changing them for new batteries to see if this fixes the problem.

  6. Test your internet connection. A Fire Stick not connecting to Wi-Fi is a common cause of apps and content not loading properly. Connect to the same Wi-Fi connection with your smartphone or other smart device to see if it’s working.

    Checking your modem's lights can provide insight into its current internet connection status.

  7. Open a different app. Media streaming services occasionally go down due to server issues or for maintenance. If your Fire Stick not connecting to the internet while using a specific app, switch to another app to see if the problem is app specific.

    There are additional tips for fixing the Disney Plus and Paramount Plus Fire Stick apps when they stop working properly.

  8. Restart your Fire Stick. Press Select and Play on the remote for 10 seconds to quickly restart your Fire Stick. This can fix a variety of loading issues and the black screen bug.

  9. Update your Fire Stick and its apps. Select Settings > My Fire TV > About > Check for Updates to make sure you have the latest version of the Fire Stick's operating system and apps installed.

  10. Clear the Fire Stick cache. If your Fire Stick isn’t loading content or apps as it should, try quickly clearing the streaming stick’s cache. This tip can also make a Fire Stick run faster if it feels sluggish.

  11. Delete the Fire Stick app and reinstall it. If a specific app is having trouble connecting to the internet or loading content, uninstall it, restart the Fire Stick, and then reinstall it.

  12. Check your Fire Stick cast setup. Casting content to a Fire Stick from a smart device or computer can require some extra work. If your content isn’t loading properly when cast, double-check to make sure you’re using the right settings and apps.

  13. Restore the Fire Stick to factory settings. As a last resort, you can reset your Fire Stick to its factory settings via Settings > My Fire TV > Reset to Factory Defaults. This process essentially restores the streaming stick to the way it was when it came in the box.

Why Does My Fire Stick Have a Black Screen?

A Fire Stick having a black screen or not displaying any image is often the result of the incorrect HDMI input being selected on the TV. If your TV is displaying a no signal error message, try selecting another HDMI source via the TV remote’s Input or Source button. 

Another common cause is the lack of sufficient power being supplied to the device to let it run properly or turn on as it should. Ideally, the Fire Stick should be connected directly into the wall. Power adapters and surge protectors have been known to affect the stability of media devices such as streaming sticks.

The Fire Stick not working black screen problem can be frustrating but there’s often a very simple solution that can fix it. If you haven’t yet, work your way through the tests and fixes at the top of this page to find the one that works for you.

  • Why does my Fire Stick turn on and off by itself?

    If your Fire Stick turns on by itself, you need to disable HDMI-CEC. If your Fire Stick turns off by itself, there's likely a glitch. Try using a different HDMI port or a different TV. If you're still having issues, try rebooting and then resetting the device.

  • How do I fix my Fire Stick remote?

    If your Fire Stick remote isn't working, first check the batteries and try pairing the remote with your Fire Stick again. Make sure you're close enough to the TV and there are no obstructions. You can also use your smartphone as a remote control for Fire Stick.

  • How do I fix buffering on my Fire Stick?

    If the video keeps buffering, first reboot your device. If you're still having problems, you likely need to boost your Wi-Fi signal.

  • How do I fix sound delay on my Fire Stick?

    If you notice a delay between the sound and picture, go to Settings > Display and Sounds > Audio > AV Sync Tuning. Follow the instructions to sync video and audio output.

  • How do I reset my Fire Stick when the settings won't load?

    If you can't access the Settings menu, hold the Back and Right buttons on your Fire Stick remote for about 10 seconds to bring up the reset screen. Your settings should be accessible after you reset the device.

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