How to Fix It When Disney Plus Is Not Working on Roku

This article explains a few different ways to fix Disney Plus Not working on Roku.

Reasons For Disney Plus Not Working

Once you've added any channel to your Roku, it should continue to work properly without your intervention. If it's not, the reasons could be:

• Your Roku is in an unresponsive state
• Your internet connection is down
• The channel itself needs an update

If Disney itself is down, there's nothing you can do but wait until service is fully restored. For rest, read on.

How to Fix Disney Plus Not Working on Roku

If Disney Plus has worked before on your Roku and has suddenly stopped doing so now, try some of these potential fixes.

1. Reboot your Roku device. Try turning off your Roku by removing it and the power cable from your TV.
   

2. Check for channel updates. It might be that you just need to update the Disney+ channel to the latest version before using it. Highlight the channel, press the star button (*) > Check for updates.
   

3. Update your Roku. Try updating the main Roku software from the settings menu to see if that fixes the Disney Plus not working on Roku issue. Select Home > Settings > System > System update > Check now.
   

4. Reboot your router. It may be that your internet connection is on the fritz. Try restarting your router.
   

5. Remove the Disney Plus channel and add it again. Try deleting Disney Plus from your Roku and then adding the channel again (see the Remove From Your Roku section). You'll need to sign in to the channel if you get it working again, too, so have your login details handy.
   

6. Go straight to your TV. If you plug your Roku into an external A/V system, try plugging it straight into your TV instead.
   

7. Reset your Roku to factory settings. You'll want to check if Disney Plus is working in general before this step (see below) but this is a good final step if you can't get the channel to work. You'll need to reinstall everything, though.
   

8. Contact Roku customer support. If in doubt, give Roku a shout and see if its support team can help you further.
   

Is My Roku Too Old for Disney Plus?

If you run into trouble when trying to add the Disney Plus channel to your Roku, it could be that your Roku is too old to support it. Disney maintains a list of Disney Plus compatible Roku devices on its support site.