How to Fix Disney Plus Error Code 73

When Disney thinks you're in an unsupported region, try these fixes

Disney Plus error code 73 is a region error code that indicates you are in a region where the service is not available. This code appears when location data from your internet service provider (ISP) or location services on your phone tells the Disney Plus servers that you are in an unsupported location. This problem is usually caused by using a virtual private network (VPN) while inside a supported country or by physically being in an unsupported country.

A woman sees Disney Plus error code 73 on her TV.
Photo and Co / The Image Bank / Getty

What Does Disney Plus Error Code 73 Look Like?

When this error occurs, you will typically see this error message:

  • Disney+ is only available in certain regions. Depending on where you are located, you may not be able to access Disney+. If you think you are seeing this message in error, visit the Disney+ Help Center (Error Code 73). 

What Causes Disney Plus Error Code 73?

Disney Plus error code 73 is caused by a mismatch between your location and the areas where the service is available. Whenever you try to stream from Disney Plus, the service first checks your location. If it thinks you're in an area where Disney Plus isn't available, it sends error code 73.

The primary cause of this error code is using a VPN to make it look like you are located somewhere other than your actual physical location. If you live in an area where Disney Plus is available, but you have a VPN operating, you will see error code 73.

This error will also appear if you are physically located in an unsupported country. It can also happen if there is a problem with your ISP or the location services on your phone, and Disney Plus is either unable to determine your location or thinks you're located somewhere that you aren't.

How to Fix Disney Plus Error Code 73

Follow these instructions, in order, to fix error code 73:

  1. Try loading the video again. This usually won't work, but there's a chance that a momentary hiccup with your ISP or the location services on your phone may have triggered error code 73.

  2. Turn off your VPN. If you have a VPN installed, shut it off and wait for your regular internet connection to establish. Once you are sure the VPN is off, check to see if Disney Plus works. If it does, you'll have to remember to shut the VPN off in the future whenever you want to watch Disney Plus.

  3. If you need to use a VPN, or you're in an unsupported country, try a different VPN. Some VPNs are better at avoiding detection than others.

  4. Check your IP address. There may be an issue with your ISP showing that you are in the wrong location. To rule this out, check your IP address. It should be an IP address that is associated with your home country and region. If it isn't, and you're sure you aren't running a VPN, contact your ISP for assistance.

    Some VPNs can be installed at the router level. If you aren't in charge of your router, ask the person who is if they are running a VPN. You may need to ask them to shut it off or alter it if they are.

  5. Make sure Disney Plus is available in your area. Check out the official Disney Plus availability page. If your country isn't listed, then that's why you're seeing error 73. You will also see this error if you travel outside of a supported country and visit an unsupported country.

  6. Turn on your location services. If you're trying to watch on a phone, make sure you have location services turned on. Apps like Disney Plus require location services to know where you are physically located. With this feature turned off, Disney Plus has no way to verify that you're located in a supported country.

  7. Try Disney Plus on a different connection. If you're seeing error code 73 on your phone, try the web player on your computer connected to your home internet. If you're watching on your computer, try watching on the Disney Plus app over your cellular data connection.

    If you see error code 73 regardless of which internet connection you use, and you're sure that you're in a supported location, contact Disney Plus customer service for support.