How to Fix Disney Plus Error Code 43

Try these fixes for Disney Plus connectivity and streaming problems

Disney Plus error code 43 is a playback error code that can be caused by connectivity or availability issues. It can occur when your Disney Plus app or web player is unable to connect to the Disney Plus servers, and it can also show up if you try to play a movie or show that has been removed from the service. You can fix the former issue by repairing any connectivity issues that you might have, while the latter can only be resolved if Disney brings back that piece of content at a later date.

A child sees Disney Plus error code 43 on a television.
Basak Gurbuz Derman / Moment / Getty

What Does Disney Plus Error Code 43 Look Like?

When this error occurs, you will typically see this error message:

  • We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code 43).

What Causes Disney Plus Error Code 43?

Disney Plus error code 43 indicates a connectivity or content availability issue. The most common cause of this error code is a connectivity problem between your Disney Plus app or web player and the Disney Plus servers, which can be addressed by fixing your internet connection, repairing your Disney Plus app, or updating your web browser. The less common cause is content availability, which essentially means the show or movie you're trying to watch is no longer present on the Disney Plus servers.

How to Fix Disney Plus Error Code 43

To fix Disney Plus error code 43 and start streaming again, follow each of these sets in order:

  1. Try loading the video again. If the error code was caused by a momentary connectivity issue, then it may play just fine on the second attempt.

  2. Try playing a different video. If other videos play just fine, then the one you're trying to watch may have been removed from Disney Plus. In that case, you can contact Disney Plus customer service to ask if there is a timeline for when it might be brought back to the service.

  3. Make sure your device is compatible. Check the official compatibility list for Disney Plus. While the service works on a wide range of devices, there are some, especially older streaming devices, that aren't supported.

  4. Restart the Disney Plus app or your web browser. Fully exit the app, or your web browser if you're watching on a computer. Once it has fully shut down, launch the app or your web browser again and check to see if error code 43 persists.

  5. Shut down and restart your device. Whether you're using a phone, computer, or set-top streaming box, completely shut it down and restart it. In some cases, you may have to unplug your device from the power to completely shut it down. Once it has restarted, check to see if the error code has gone away.

  6. Verify your internet connection speed and stability. Perform an internet speed test, preferably using the same device where you are seeing the error code. For example, run the speed test using your phone if the Disney Plus phone app is showing error code 43.

    Disney Plus recommends an internet connection that can meet or exceed the following speeds:

    • High Definition content: 5.0+ Mbps
    • 4K UHD content: 25.0+ Mbps

    If your connection speed isn't fast enough, contact your internet service provider (ISP) for assistance. You may be able to upgrade, or there may be a problem with your service that they can fix.

  7. Check other streaming apps. If you have other streaming apps, like Netflix, Hulu, or YouTube, check to see if they are able to stream. If none of your streaming apps work, there's something wrong with your internet connectivity. If your device can't access the internet at all, you will need to fix your internet connection to proceed.

  8. Clear your cached data. If you're trying to watch Disney Plus using the web player, clear your web browser cache. If you're using a Disney Plus app, then you will need to follow device-specific steps to clear your cache. Some devices don't provide that option at all, in which case uninstalling and reinstalling the app will have the same effect.

    Here are some device-specific procedures:

    Here's how to clear cache on a Roku:

    1. Press the Home button on your remote to return to the home screen.
    2. Press Home five times
    3. Press Up once, Rewind twice, then Fast Forward twice.
    4. Your Roku will clear its cache and restart in about 30 seconds.
  9. Sign out of the Disney Plus app or website. Fully sign out, and then sign back in again. In rare cases, this code can be caused by credential issues. By logging out and back in, you refresh your credentials and may fix the problem.

  10. Check your billing status. In rare cases, this issue can be caused by a problem with your billing status. Check your billing page in your Disney Plus account to make sure you have entered the correct information. You can also contact Disney Plus customer service to make sure that you are current on your payments and that your account is active.