Apple ID Disabled? Fix It Fast!

Learn why you were disabled and what to do next

iPhone screen showing a disabled Apple ID

Ben Kolde / Unsplash

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Having a working Apple ID is essential to using your iPhone (or really any Apple device, actually), so a disabled Apple ID is a real problem. In that situation, you won't be able to do things like buy apps from the App Store or update your Apple ID billing or subscription information. A disabled Apple ID might seem like a big problem, but it's actually pretty easy to fix.

How to Know If Your Apple ID Has Been Disabled

When your Apple ID is disabled, the Apple device will let you know. Not only will you not be able to perform any of the actions that require your Apple ID, but you'll also see an onscreen message informing you about the issue. The exact message you may see can be different, but the most common ones are:

  • “This Apple ID has been disabled for security reasons”
  • "You can't sign in because your account was disabled for security reasons"
  • "This Apple ID has been locked for security reasons."

If you see any of these alerts, your Apple ID is disabled.

Why Your Apple ID Has Been Disabled

Apple automatically disables Apple IDs when someone tries to log in to them too many times using the wrong password, security questions, or other account information.

This could happen just because you're forgetful or you accidentally type the wrong password too many times. More likely, though, someone is trying to gain unauthorized access to your Apple ID.

A standard hacking technique is called a Brute Force Attack, which works by trying to log in to an account with all kinds of guesses for things like passwords. Rather than allow that to happen, and potentially put your account at risk, Apple disables the Apple ID account that may be getting hacked after a few incorrect entries. Then, only the user who really owns the account and knows the right information can re-activate it.

When your Apple ID is disabled, you can't log in – even with the correct password – until you re-enable the account.

How to Fix a Disabled Apple ID

Re-enabling your disabled Apple ID requires going to the Apple website and resetting your password. While you're there, you might want to turn on two-factor authorization if you haven't already. Here's what to do:

  1. Start by going to Apple's website for resetting your Apple ID.

    Apple's Apple ID recovery website
  2. Try logging into your account using your Apple ID username.

    Logging in to an Apple ID
  3. The site will ask for your phone number on the next screen. Enter it, and then click Continue.

    Phone number verification on the Apple ID recovery website with the Continue button highlighted
  4. Apple will send notifications to the devices you have linked to your Apple ID so that you can reset your password there. If you don't have access to any of them, click "Don't have access to any of your devices?" at the bottom of the screen.

    Website showing instructions for resetting an Apple ID password with
  5. Whichever option you choose, follow the onscreen prompts to unlock your account or reset your password.

For full, detailed, step-by-step instructions on how to reset your Apple ID, check out how to reset your Apple ID password in a few easy steps. This article also covers resetting your account if you use Two-Factor Authentication, a technique discussed in the next section.

Have Your Trusted Device Handy for Two-Factor Authentication

Some people prefer to add additional security to their accounts by using Two-Factor Authentication with their Apple ID. With this approach, you can only access your Apple ID if you have both your username and password and a randomly generated code supplied by Apple when you try to log in.

In that case, the process of fixing your disabled Apple ID is pretty similar. The only difference is that you need access to one of the trusted devices you designated when you set up Two-Factor Authentication originally. Apple will send the random code to that device during the process of unlocking or resetting your Apple ID.

If you re-enabled your Apple ID by changing your password, you'll probably need to log in to your Apple ID using your new password on all of your devices, including in iCloud, FaceTime, and elsewhere.

Contact Apple for Additional Tech Support

If you followed the instructions to either log back into your Apple ID, or to reset your Apple ID password, and your Apple ID still isn't enabled, you should contact Apple for support. You can either head to your local Apple Store for in-person support (but make sure to make an appointment in advance) or you can get online support from Apple.