How to Fix a PS4 With Corrupted Data

What to do if you see this common PS4 error message

Sometimes when you start your console or try to play a game, you may see an error message like the following:

  • The database is corrupted. Restart the PS4. (CE-34875-7)
  • Cannot continue using the application. The data for the following application is corrupted.

Learn the causes of the PS4 corrupted data error and how to fix it. Instructions apply to all PS4 models, including the PS4 Slim and PS4 Pro.

Causes of a Corrupted PS4 Database

If you see the error code accompanied by CE-34875-7 or NP-32062-3, there's a problem with the game or app software. This error is usually seen during a failed installation. In such cases, delete the corrupted download and try installing the software again.

You can also encounter the error while playing, usually after the graphics and sound start to sputter. To fix this, reinstall the game and/or restore your account licenses.

If you get the message while booting your console and it starts in safe mode, you might have a hard drive problem. Your options include rebuilding the database and reinstalling the PS4 operating system.

PlayStation 4 with a controller resting on top of it

Pinciniphoto/iStock Editorial/Getty Images Plus

How to Fix Corrupted Data on PS4

The best solution will depend on when you see the error. Here are your options from easiest to most difficult.

  1. Delete the game and reinstall it. If you're having problems with a particular title, the software is likely corrupted, so you should remove it. You won't lose any of your saved data, and you can reinstall the game from the disc, your Library, or the PlayStation Store.

  2. Delete corrupted downloads. If the error occurs while downloading a game:

    1. Go to your Notifications on the home screen.
    2. Press Options on the controller.
    3. Then select Downloads.
    4. Highlight the corrupted file (it will be grayed out),
    5. Press Options again.
    6. Then select Delete.
  3. Clean the game disc. If you're installing a game from a disc, delete the corrupted data, then remove the disc and gently wipe the underside with a microfiber cloth. Then, try installing it again.

  4. Update the software. If the error occurs during or after an update, go to the game on the PS4 home screen, press Options, and select Check for Update to reinstall the update.

  5. Restore your PS4 software licenses. In rare instances, there could be a conflict with your PlayStation account and your game licenses. To fix this issue, go to Settings > Account Management > Restore Licenses.

  6. Start the PS4 in safe mode and rebuild the database. If you can start your console in safe mode, choose the option to rebuild the database.

    Be aware that Bluetooth doesn't work in Safe Mode, so you'll need to have a controller connected via USB to navigate the system.

    This process will not delete any of your game data, but it will scan for corrupted system files. If your PS4 won't boot into safe mode automatically, turn off the console and hold down the power button until you hear a second beep.

    Rebuilding the database can help whenever you're experiencing sluggish performance and slow load times.

  7. Initialize your PS4. To restore the system to its default settings, choose Initialize PS4 on the safe mode menu, or go to Settings > Initialization > Initialize PS4 > Quick.

    This method will wipe all of your data on the console. If possible, use a PS4 data recovery tool like Stellar Data Recovery to back up your game data to an external drive.

  8. Hard reset your PS4. If your console still doesn't boot up normally, you can try reinstalling the OS. You'll lose everything on your hard drive, so try to recover your data first. Fortunately, you can re-download the software you purchased through your PSN account.

  9. Get your PS4 fixed or replaced by Sony. If your PS4 is still under warranty, go to Sony's PlayStation Fix and Replace page and select your console to see if it qualifies for a free repair or replacement.

  10. Replace the PS4 hard drive. If your warranty is no longer valid and resetting the OS doesn't work, you can replace the HDD with another PS4-compatible hard drive. If you previously switched out the PS4 hard drive for a different HDD, switch back to the original one and reinstall the operating system.

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