How to Fix It When Apple TV+ Is Not Working on Roku

Troubleshooting Apple TV+ streaming issues

This article explains how to fix problems with the Apple TV+ service on Roku.

When experiencing problems with services on Roku, there aren't usually app-specific problems that have unique solutions. Generally speaking, what you can do to get Apple TV+ working on Roku is what you can do to solve issues with other services on Roku also not working.

Why Is Apple TV+ Not Working on My Roku?

There are many explanations out there for why you might experience issues with certain services, like Apple TV+, on Roku devices. Problems can be caused by your internet, by Roku software, by your remote, and by many other things. Accordingly, there isn't a good rule of thumb for quickly determining what's causing a problem on Roku.

The best way to identify the causes of problems with services on Roku is to troubleshoot the issue yourself. When you attempt fixes, you'll inevitably learn more about the problem as certain fixes either work, don't work, or otherwise change something.

How to Fix Apple TV+ Problems on Roku

There's a ton of reasons why Apple TV+ might not be working on Roku from problems with your internet to your remote to your Roku itself. However, there are more than a few quick things you can try out with your Roku to get Apple TV+ up and running again.

  1. Restart your Roku. Like many electronic devices, powering off and then powering back on your device can fix any number of strange, temporary issues you might be experiencing.

    Depending on your Roku, restarting it may entail shutting it off and turning it back traditionally, or it could involve you disconnecting it from power and then reconnecting it once again. Either method works.

  2. Restart your modem and router. If you're having internet connectivity problems it will render the Apple TV+ service to be unavailable. Most of the time resetting your router and modem will clear this up.

  3. Reset your remote. If you use the Roku app as your remote, make sure the app isn't having problems connecting to your Roku. Sometimes, problems can be with your input device and not Apple TV+ or the Roku itself.

    If your batteries in your Roku remote haven't been swapped out in a long time, the remote could be dying and may start working erratically, not controlling apps properly and making them seem like they have something wrong with them.

  4. Uninstall and reinstall the channel. If your problem is specific to Apple TV+ and you aren't experiencing issues elsewhere, with your internet, etcetera, then deleting Apple TV+ and re-downloading it can sometimes fix single-app issues.

  5. Reset Roku to factory defaults. As a last resort, if nothing else fixes your Apple TV+ problems on Roku, resetting the whole device to factory defaults is your best shot at fixing any kind of software issue your Roku might be experiencing.

  6. Contact Roku support. If all else fails and you don't know what else to try, contact Roku's support, explain your issue, and then detail to the representative what you tried to fix the problem.

    This is the best way to determine if there's something wrong with your personal Roku that's stopping it from working properly or if there's a setting, glitch, or other kind of issue you can actually address yourself.

  • Why is my Apple TV not working?

    Your device might need a restart; visit Settings > Apple TV > System > Restart. Another helpful Apple TV troubleshooting method is to check for a software update. Visit Settings > System > Software Updates > Update Software. You can also select Automatically Update, so you won't have to check manually.

  • How do I cancel Apple TV on Roku?

    To cancel an Apple TV+ subscription you activated from Roku, highlight the Apple TV app > select the Star button on your Roku remote > Manage subscription > Cancel subscription. You can also manage your subscription from > Settings > Subscriptions > Cancel Subscription.

  • Why is Netflix not working on my Roku TV?

    To fix Netflix issues on Roku, ensure you have the latest version of the Netflix app; press Star > Check for updates. You might also want to check/reset the network connection from Settings > Network and check for a system update from Settings > System > System update. You could also find a solution by restarting your Roku TV from Settings > System > Power > System restart.

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