How to Fix It When Apple Maps Is Not Working

What do to when your iPhone maps app misbehaves

The iPhone Maps app is Apple’s first-party location application. Despite its high level of support and popularity, this iPhone navigation app can be rather buggy on occasion by showing the incorrect location, the GPS not working properly, or the Maps app not even working at all.

How iPhone Apple Map Errors Appear

iPhone Maps not working properly is a very common experience for users and is usually made apparent by a loss of functionality or the incorrect data being displayed and the user left asking, “Why is my location wrong on my iPhone?”

A woman using Apple Maps app on an iPhone.

Here are some of the common bugs that people experience in the Maps app.

  • Apple Maps app crashing.
  • iPhone Maps voice is not working.
  • iPhone location not accurate within Maps.
  • iPhone GPS not working in Maps.
  • iPhone location services not working.
  • Location not available on iPhone or iPad.
  • Inability to search for locations within Apple Maps.

Cause of iPhone Apple Maps Not Working

Apple Maps app errors or glitches are usually caused by the incorrect settings being disabled or enabled or data being incorrectly downloaded or used.

Due to the navigational app’s reliance on GPS and internet or cellular connectivity to accurately display information, an interruption to any of these services can also cause the wrong directions to be given or the incorrect location to render.

How to Fix iPhone Maps App When It's Not Working

Problems associated with the Apple Maps iOS app can vary greatly so there are a number of solutions to try.

Here are some of the most-effective solutions that have been proven to work when your iPhone Maps app isn’t working properly:

  1. Restart the iPhone Maps app. If the iPhone’s Maps app isn’t working properly, one of the best ways to fix it is to completely close the app and then re-open it.

    Simply returning to the Home screen or switching to another app won’t close the Maps app. You need to swipe up from the bottom of the screen, locate the iPhone Maps app, then swipe the app upwards to close it.

  2. Restart your iPhone or iPad. This tip is a bit of a cliché, but it’s an effective one. Restarting your iOS device can reset Apple’s navigation app for iPhone and fix any bugs that are making it not work properly.

  3. Turn Airplane Mode off. If you’re getting an Apple Maps down type of error, it could be because your iOS device is unable to connect to the Apple servers via Wi-Fi or your cellular network.

    If Airplane Mode is already turned off, try turning it on, waiting 30 seconds, and then turning if off again. This can reset all of your connections and could fix your Maps app problems.

  4. Turn Wi-Fi off. Your iPhone or iPad may be connecting to a wireless network with no functioning internet access. Disable your Wi-Fi and let the Maps app use your cellular signal instead.

  5. Turn Bluetooth on. If you’re having trouble connecting the Maps app to your car or other device, make sure that your iPhone or iPad has Bluetooth turned on. It may have accidentally been turned off by yourself or another user.

  6. Turn Bluetooth off. Connecting to another device, such as a Fitbit tracker, via Bluetooth has been known to interfere with iPhone cellular and Wi-Fi connections. This can cause iPhone Maps not working errors. If you don’t need Bluetooth, turn it off and see if that helps.

  7. Check Location Services. If you’re experiencing iPhone GPS not working bugs or errors, the GPS permission may have been disabled. You can turn it back on by going to Settings > Privacy > Location Services and tap the toggle switch.

    If Location Services is already enabled and you’re still getting iPhone location services not working errors, try turning it off, waiting several seconds, then turning it on again.

  8. Check Maps’ Location settings. In addition to activating the general device Location Services, you’ll also need to give the Maps app specific permission to use this functionality. To do this, go to Settings > Maps > Location > While Using the App.

  9. Enable Cellular Data. Being unable to connect to your preferred cellular network could be behind your Maps app not working properly.

    While disabling it can be a good way to save on excess data usage, it can really mess with the Maps app when no Wi-Fi is available and can make the iPhone location not accurate. Turn It on for Maps, go to Settings > Maps > Cellular Data.

    Depending on your region and language settings, Cellular Data may be called Mobile Data.

  10. Set the iPhone Maps voice level. When your iPhone Maps voice is not working as expected, or at all, go to Settings > Maps > Driving & Navigation and make sure that Low, Normal, or Loud Volume is chosen.

  11. Turn off nearby Bluetooth speakers. If you can’t hear the iPhone Maps app, try turning off all nearby Bluetooth speakers. It may be sending the voice narration to them instead of your car or other device.

  12. Reset Location & Privacy. If you’re experiencing a location not available iPhone error, try resetting your Location & Privacy settings by going to Settings > General > Reset > Reset Location & Privacy.

  13. Reset the Network Settings. This process will delete your stored Wi-Fi passwords but it can fix some Maps app connectivity issues on iPhone.

  14. Uninstall and reinstall the Maps app. If the Apple Maps app isn’t working properly on your iPhone or iPad, try deleting it as you would any other iOS app, then reinstalling it from the App Store.

  15. Free up your memory. A common problem with the iPhone Maps app is random crashing. This can be caused by a lack of free memory on your device which the app needs to run properly.

    Try deleting some large apps or video files.

    Use a cloud storage service such as Google Drive, iCloud, OneDrive, or Dropbox to back up your files before deleting them.

  16. Try another iOS maps app. If you’ve tried everything and you just can’t get your native Maps app to work properly, try one of the other map apps such as Google Maps. Apple’s Maps app isn’t your only choice for navigation services on iPhone, iPod touch, or iPad.

  17. Restore your iOS device to factory settings. This should be the last possible solution you try as it can be very time consuming and frustrating.