How to Fix It When Android Auto Is Not Working

Phone won't connect to your car? Here's what to do

Android Auto is a helpful app that lets you control some of an infotainment system's features through your Android smartphone. If it's not working, there could be a few things causing it.

Causes of Android Auto Not Connecting

If your Android Auto app isn't connecting, there could be a few things that are causing it:

  • A bad connection, either wired or wireless.
  • A corrupt app.
  • Android Auto might be trying to connect to the wrong vehicle.
  • Your car or smartphone might not be compatible.
  • You may have changed some settings that are affecting the connection.

Whatever the reason, you'll want to get Android Auto going again, and these troubleshooting steps should help.

What to Do When Android Auto Is Not Connecting

When your Android Auto app isn't working, you can't get the connection between your car and smartphone, and you might be missing out on valuable features and capabilities. These troubleshooting steps should help you get everything connected and communicating again.

  1. Check to make sure your vehicle and your car stereo are compatible with Android Audio. The Android Auto Compatibility page will help you find out if your specific car and stereo are compatible. If they are not, there's nothing you can do to get Android Auto working in your vehicle.

  2. Restart your phone. A restart can clear out any minor errors or conflicts that might be interfering with the connections between the phone, the car, and the Android Auto apps. A simple restart could clear that out and get everything working again.

  3. Check your connections to make sure everything is working there. Whether you're using a cable or a wireless connection, make sure everything is connected correctly and working together. If you're using a cable to connect your device to access Android Auto, make sure it's is damage-free. Even if it appears to be in good working condition, you should also try using a different one if something inside is broken that you can't see.

  4. Make sure both your phone and your Android Auto app are updated. Outdated apps or operating systems can keep everything from working together as it should. Keep your phone and your app up to date. First, update your Android device, and then update the apps on your phone to make sure you have the newest version of both.

  5. Check your paired car settings. You can use Android Auto with multiple cars, so a few things could be happening in your pair car settings. You could be trying to connect to a different vehicle, you might have accidentally added your car to the Rejected Cars list, or turned off Add new cars to Android Auto. In these cases, your phone will only be able to charge but not connect with Android Auto. Double-check all of these settings to ensure there is nothing wrong there.

    If you're not sure about the settings, you can go to the three-dot menu in the top right and tap Forget all cars to remove all paired vehicles, and then try setting up Android Auto in your car again.

  6. Clear the Android phone cache and then clear the app cache. Temporary files can collect and can interfere with your Android Auto app. The best way to ensure this isn't a problem is to clear the app's cache. To do that, go to Settings > Apps > Android Auto > Storage > Clear Cache.

  7. Restart your infotainment system, if possible. Sometimes restarting the infotainment system will create a fresh new connection between your Android device and the Android Auto app, which can get things going again.

  8. Uninstall and re-install the Android Auto app. Over time, apps can become unstable, especially if you use them often. If you're still experiencing issues with Android Auto, try uninstalling the app and then reinstalling it. A fresh installation could solve whatever problem is preventing the app from working correctly.

  9. If all else fails, you may need to send a report to Help & Feedback. In the app menu, tap Help & Support to create a support ticket. It could take some time to get a response back, but it might eventually get you going again.

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