How to Fix Amazon Error Code 1060

Figure out what your Amazon Prime video problem is

Amazon error code 1060 occurs when there is a network connectivity issue, which means that your device can't reach Amazon's servers. This is a fairly common issue that viewers experience with Amazon Prime Video, but it can be difficult to identify and fix due to the large number of factors involved.

This error code can be caused by a hardware or software issue with your streaming device device, a connectivity or bandwidth problem with your home network, an issue with your internet connection, or even a problem with Amazon's own servers.

How Amazon Error Code 1060 Appears

When Amazon error code 1060 occurs, you will typically see a message like this:

  • Ensure that your device is connected to the internet and then retry. If the connection works, but you are still seeing this message, restart the app or contact Amazon Customer service.
    Error Code: 1060

Causes of Amazon Error Code 1060

Error code 1060 is not limited to a specific streaming device. It can occur when streaming from a web browser on your computer and on most devices that have an Amazon video app. You may experience this code with game consoles, streaming devices like Roku, Blu-Ray Players, and even smart televisions.

Amazon error code 1060 usually indicates a connectivity or low bandwidth problem.

This guide applies to all devices that can stream Amazon Prime Video.

Amazon error code 1060 displayed on a television.
courtneyk / iStock / Getty 

How to Fix Amazon Error Code 1060

Identifying and fixing the Error Code 1060 problem involves troubleshooting the internet connection to your streaming device. To attempt these fixes, you will need access to your streaming device and your home network equipment like the modem and router.

To fix Amazon error code 1060:

  1. Press Retry on the error screen. Selecting retry will cause the player to try and reload the video. In some cases, that's all you need to do. If the problem reoccurs, return to this list and try the other troubleshooting steps.

  2. Restart your streaming device. Fully shut down and restart your device. Some devices, like computers and Apple TV, have an option to fully shut down, while a lot of streaming devices, like Roku or Chromecast, don't even have a power button, and resetting them is the best option. If necessary, power cycle your streaming device by unplugging it from power for at least a minute before plugging it back in.

  3. Verify that your device is connected to the internet. Try to stream from a service other than Amazon to make sure that your device is connected to the internet.

  4. Check your internet connection speed. If possible, check your internet connection speed using the device that is providing the 1060 error code. Most streaming devices provide some type of connection test, and some will also check the connection speed. If that isn't possible, test your internet speed using a computer that's connected to the same wireless or wired network as your streaming device.

  5. Make sure that your network actually supports streaming. If you're at home, and you have a high speed internet connection, this doesn't apply. But if you're connected to a shared internet connection at your school, work, hotel, cafe, or any other similar setting, that could be the problem. If the network administrator has disabled access to streaming services, you just won't be able to stream. Contact the network administrator to see if streaming is supported.

  6. Switch to an Ethernet connection, or improve your Wi-Fi signal. While it isn't always possible, a wired Ethernet connection will usually provide a superior streaming experience compared to using a wireless connection. Ethernet can provide a faster connection and isn't subject to wireless interference.

    If you can't use a wired connection, then try moving your wireless router or your streaming device to achieve a stronger connection. Remove any obstructions you can, and try placing both devices up high where there will be less interference.

  7. Restart your home network equipment. Connectivity issues can be caused by problems with your home network equipment, so restart your network equipment. You may need to power down your equipment, unplug it, leave it unplugged for about a minute, and then plug everything back in starting with the modem to fix the problem.

  8. Check for Amazon outages. If everything checks out on your end, there may be a problem with Amazon's servers. Check social media like Twitter to see if anyone is talking about an outage. For example, try looking up the Twitter hashtag #primevideodown and select the Latest tab.

  9. Contact your internet service provider and Amazon. If you're still seeing Amazon code 1060 after checking everything out, and you don't see anyone talking about a Prime Video outage on Twitter, you may want to contact your internet service provider or Amazon for further help.

There may be an issue with your internet connection that's preventing you from reaching Amazon's servers, or there may be a specific issue with your hardware and Prime Video that Amazon isn't aware of yet.

Do you have parental controls through your internet service provider or your router? If you do, make sure that Amazon Prime Video isn't blocked through your parental controls.

Does Your Network Support Streaming?

If you're at home and have your own high speed internet connection, then it probably supports streaming. The main exception is if you have an improperly configured router with quality of service (QoS) settings that are limiting the bandwidth that's available to your streaming device. You can fix that type of problem by removing the restriction, or resetting the router to default factory settings.

Shared public networks, like those you might connect to at school, work, or a cafe, sometimes disable streaming altogether or just block specific sites. If you're getting Amazon error code 1060 when connecting to the internet at work, school, or through a public network, you will have to contact the system administrator to ask if streaming has been disabled. If it has been, you won't be able to watch Amazon Prime Video on that connection.

Is Your Device Actually Connected to the Internet?

Amazon error code 1060 is a connectivity error, so it's important to rule out a connectivity problem. If you aren't connected to the internet, or you don't have enough bandwidth, then you won't be able to stream.

Most video game consoles, and some dedicated streaming devices, provide you with a built-in tool that can test the internet connection. It will typically be located in the general Settings menu, the Network menu, or a Network Settings menu.

If your device has a dedicated connectivity test, then you should run it and check the results. It will typically show if you aren't connected to the internet, or if the connection is too limited or restricted to allow streaming.

If the test shows that you aren't connected, restarting the device and your network hardware may fix the problem. You may also have to move your device or your router to improve your Wi-Fi connection, or switch to a wired Ethernet connection if possible.

If your streaming device doesn't provide a built-in connectivity test, you can check your connection by opening any other app that requires an internet connection. The app will either connect, indicating that you have a connection, or fail to connect, indicating that your device probably has a connectivity issue.

You can also use an internet speed test site to check the speed of your internet connection, but that will only provide information about your general connection, not whether or not your actual streaming device is connected and has enough bandwidth. These sites are most useful if you're trying to stream through a browser using Amazon's web player.

Amazon Video has the following bandwidth requirements:

  • Standard definition video: at least 1 MB/s
  • High definition content: at least 5 MB/s

How to Restart Your Device and Home Network

Since Amazon error code 1060 is a connectivity code, power cycling your device and home network equipment is sometimes all it takes to solve the problem. The issue is that connectivity problems can crop up when your device and network equipment are powered up and connected for a long time, and restarting everything forces them to establish brand new connections.

To restart your equipment, you will typically have to power everything down and then unplug everything from power. If you're streaming on a computer or laptop, simply shutting down and restarting will usually do the trick, while some streaming devices lack a power button and have to be unplugged. Network hardware can usually be turned off with a power switch or button, but you still have to unplug it.

Once everything has been powered down and unplugged, you will have to wait a while before plugging it all back in. Some devices only take 10 to 20 seconds, while others have to remain unplugged for a minute or so.

After you have restarted your device and home network, and everything is connected back up, you can check to see if the 1060 error code is still present.

Ways to Improve Your Internet Connection

There are a lot of things you can do to improve your internet connection. If your streaming device is connected to a Wi-Fi network, the signal may be too weak to stream. In that case, you'll want to make sure that your streaming device has the strongest connection possible by rearranging the position of the streaming device, the router, and any movable obstructions.

In addition to obstructions and pure distance between the streaming device and the router, interference from other wireless devices, interference from other wireless networks, and congestion from other bandwidth-hungry devices can also cause this problem. Try to move or remove devices that cause interference, switch to a wireless channel that isn't congested, or use a wired Ethernet connection.

If possible, you may want to try connecting your streaming device directly to your modem with a physical Ethernet cable. This configuration won't be viable as a permanent solution, but it will provide some valuable information. If you are able to stream without seeing the 1060 error code, then you'll know your internet connection isn't at fault, and it's either a weak signal, poorly configured router, or some other related issue.

When to Contact Your Internet Service Provider or Amazon

If you still see error code 1060 when trying to stream from Amazon after you have followed all of these steps, then you may want to contact your internet service provider or Amazon. There may be a hardware problem with your modem or router, a problem with your internet service provider, or a problem with Amazon's servers. These usually aren't problems that can be fixed right away, but your service provider or Amazon may remain unaware of the issue if you don't contact them.