How to Fix Alexa Multi Room Audio Not Working or Unreachable

Troubleshoot playing music on all your Alexa devices

Alexa devices like the Echo and Echo Dot have a great feature that allows you to listen to the same audio in multiple rooms, but it doesn't always work as expected. If you find that Alexa multi-room audio is not working for you, it could be anything from an Amazon outage to a hardware failure.

Causes of the Alexa Multi-Room Audio Not Working Error

The Alexa multi-room audio not working error can manifest in a few different ways:

  • Music doesn't play on one or more of your Echo devices
  • One or more devices are unreachable during setup
  • Audio isn't synced correctly between Echo devices
A woman tries to fix her Alexa multi-room speaker with her phone.
Yagi Studio / DigitalVision / Getty

Most cases of the Alexa multi-room audio not working error are simply caused by sync or connection issues that prevent one or more Echo devices from working with the multi-room audio feature.

In other cases, the issue is caused by the inclusion of Bluetooth speakers in the mix. Since Bluetooth introduces a delay, the multi-room audio feature may not work at all, or you may experience an unpleasant delay between your Echo devices.

Since Alexa relies on a connection to Amazon servers to work, it's also possible for this feature to stop working due to a connectivity problem or an issue on Amazon's end. In situations where multi-room audio stops working due to a problem on Amazon's end, all you can do is wait for them to fix it.

How to Fix the Alexa Multi-Room Audio Not Working Error

This issue applies to multi-room music groups that include Echo, Echo Dot, Echo Spot, Echo Show, and Echo Plus devices. Multi-room music isn't designed for third-party Echo speakers, Fire TV, or Echo devices with speakers that are connected via Bluetooth.

To troubleshoot your Alexa multi-room audio nor working error, perform each of the following steps in order:

  1. Connect your Echo devices to the same Wi-Fi network. If they aren't connected to the same network, you'll experience the device unreachable error.

    If your router creates multiple Wi-Fi networks, it's very important to make sure that all of your Alexa devices are connected to the same one. If they aren't, multi-room audio won't work.

  2. Switch your Echo devices from from 5 GHz Wi-Fi to 2.4 GHz if possible. If your router has both 2.4 GHz and 5 GHz networks, connect all of your Alexa devices and your phone to the 2.4 GHz network. Wi-Fi networks on the 2.4 GHz band are slower, but they're more reliable, which is important if your Alexa devices are spread out across a large area.

    Check out our guide to fixing an Echo that won't connect to Wi-Fi if you're having trouble.

  3. Don't connect your Echo devices to Bluetooth speakers. If you have any Echo devices paired to Bluetooth speakers, remove the connection before including that device in your multi-room group. The Alexa app may fail to add them, or you may experience unpleasant delay between the audio output of your various Alexa devices if you do manage to include them.

  4. Try different Alexa commands. If you've been saying, "Alexa, play (playlist) on all devices," try saying, "Alexa, play (playlist) on the (everywhere group.)" Replace playlist with the name of one of your playlists, and everywhere group with the name of your multi-room audio group.

  5. Try playing music from a different source. If you're trying to play Spotify, ask Alexa to play music from Pandora, or another supported source, on your multi-room group.

    Alexa multi-room music supports Amazon Music, Prime Music, Apple Music, Spotify, Sirius XM, TuneIn, and iHeartRadio.

  6. Restart your Amazon Echo devices that won't work with multi-room audio. Unplug each Echo device from power, and leave everything unplugged for several minutes. Then plug them back in, verify that they're connected to the correct Wi-Fi network, and check to see if multi-room audio works.

  7. Restart your router and modem. After they're back up and running, make sure that your Echo devices are connected to the correct Wi-Fi network, then check to see if multi-room audio works yet.

  8. Using the Alexa app, delete your multi-room music group and then create it again from scratch. After you've deleted and remade the group, try saying, "Alexa, play (playlist) on (group name.)"

  9. Refresh the Alexa app. First completely delete the Alexa app from your phone, then download and reinstall it fresh. Once you've reinstalled the app, make your multi-room music group again. Check to see if it works by saying, "Alexa, play (playlist) on (group name.)"

  10. Reset your Amazon Echo device. Only reset devices that don't work with multi-room audio, as resetting will require you to set the device up again, including reconnecting it to Wi-Fi and adding it to your Amazon account.

What if Multi-Room Audio Still Doesn't Work?

If multi-room audio still doesn't work, there's a chance the problem is on Amazon's end. Check the Amazon Echo subreddit for similar complaints, or search other social media platforms like Twitter or Facebook for complaints. If there's some sort of problem with the feature itself, you'll just have to wait for Amazon to fix it. Check back in a day or two, and it may just start working again.

If your Alexa app says one of your Echo devices is offline, your Alexa device isn't responding, or your Alexa device won't connect to Wi-Fi, fixing those problems can also help with multi-room audio issues.