How to Fix an Acer Laptop That Won't Turn On

Troubleshooting an Acer computer when it has a black screen or won't turn on

This article explains how to get your Acer laptop to turn on again or what to do if these suggestion don’t work.

The Cause of an Acer Laptop That Won't Turn On

There's many reasons why an Acer laptop might not turn on, but the cause is usually one of three key problems.

  • An issue with the Acer laptop's boot sequence.
  • A problem with the battery or power supply.
  • A hardware failure.

The first two problems can cause an Acer laptop to appear unresponsive. In some cases the Acer laptop might briefly flash to life but then fail to start, but in other situations the laptop may not react at all when you press the power button. Fortunately, these problems can often be fixed once you know the right steps.

A hardware failure is the worst-case scenario and the one problem you won't be able to fix at home, but it's also the least common cause.

How to Fix an Acer Laptop That Won't Turn On

Follow these steps to fix an Acer laptop which won't turn on. The steps are arranged in an order from the most simple to most complex, so be sure to follow them in order.

  1. Remove all external storage devices. This includes external hard drives, optical drives, flash drives, and SD cards.

    An Acer laptop may attempt to boot from an external drive if it detects a boot drive is connected. Let's eliminate this as a possible cause of failure.

  2. Remove all docks, hubs, monitors, and other attached peripherals.

    These peripherals should not be detected as a boot drive but in rare cases an Acer laptop may become confused. It's also possible a problem with a connected device, such as a USB peripheral attempting to draw too much power over USB and so causing the Acer laptop to stop attempting to turn on.

  3. Connect the laptop to power.

    Be sure to use the default power adapter included with your laptop for this step. Do not use a third-party hub (USB or Thunderbolt).

  4. Verify the laptop can receive power.

    Most Acer laptops will include an LED light which indicates when the laptop is connected to power. It may not be near the power connector, so be sure to check all sides of the laptop. This LED will be lit if the laptop is receiving power.

    Try a different power source if the power LED does not light when the power adapter is connected. If the LED still fails to light, the issue may be the Acer laptop's power supply. This will require professional repair or replacement.

  5. Try connecting an external display.

    An Acer laptop with a defective screen may appear unresponsive at a glance. If an external monitor works, it means the laptop's built-in screen is not working.

  6. Leave the Acer laptop connected to power overnight.

    A laptop with a battery discharged to its bare minimum may not power on even when connected to power. This is a built-in protection to prevent further battery discharge of a battery already at its minimum.

  7. Try to access the Acer laptop's BIOS. Press the power button, then press the F2 key repeatedly.

    Accessing BIOS may not entirely resolve the issue but, if successful, it means the problem is with the Windows boot sequence, not the laptop itself. You can try troubleshooting why Windows doesn't boot.

  8. Remove any new components installed in the laptop since it was purchased. This includes hard drives, RAM, and Wi-Fi adapters.

    It's possible a hardware configuration issue has caused the Acer laptop to stop booting, or the new hardware is defective.

  9. At this point, it's likely the problem is a hardware defect. A repair shop will need to diagnose the issue and replace the component causing the problem.

FAQ
  • Why can't my Acer laptop connect to Wi-Fi?

    When your laptop won't connect to Wi-Fi, it could be for several reasons. Along with issues with the laptop itself, you could have configuration problems with your network, a faulty modem or router, or software blocking your connection. Try restarting your hardware and turning off antivirus software and firewalls to see if you can connect.

  • How do I screenshot on an Acer laptop?

    Acer laptops typically run on Windows, so you can use the usual keyboard shortcuts to take a screenshot. Press Print Screen (or PrtSc) to add the screenshot to the clipboard, or use Windows + PrtSc to save it as an image file. Alternatively, press Windows + Shift + S to open the Windows Snipping Tool.

  • How do I factory reset an Acer laptop?

    Acer laptops have a proprietary app that handle restoring them to factory settings. Search for Acer Care Center in the Start menu, and then go to Recovery Management > Restore > Get Started > Remove Everything. Then, you can choose whether to remove everything or just your files.

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