How to Find Your Netflix Service Code

Service codes help customer service verify your account

What to Know

  • A service code is a unique one-time code to verify an account and fast-track customer support.
  • Service codes are valid for two hours only after Netflix displays them on the screen.
  • Open Netflix > Account > Service Code (at the foot of the Netflix webpage on the browser). 

Netflix is available in 190 countries and it is backed by a global service network. The Netflix service code helps verify your account and speeds up the response from Netflix Customer Service. This guide will show you how to locate your unique Netflix service code on your membership account page.

What Is the Netflix Service Code?

A Service Code is a unique number you can use to solve any Netflix-related issue with its customer service. The streaming platform generates it instantly in your account settings and this code remains valid for two hours once you see it on the screen. After this time (and the code) lapses, you can generate another one. The code helps customer service verify your account quickly and troubleshoot any specific issues you may be facing. When Netflix doesn't work, try to troubleshoot and pinpoint the problem first.

Then, if you want to resolve a technical issue, call customer service on the listed number. But before that, log into your account and note the numeric code you must give to the Netflix representative so they can enter it into their system. 

How Do I Find My Netflix Service Code?

Netflix has detailed the steps to locate and use the service code with its phone support system. The code is available from your account and not from the other profiles you may have set up for members of your household. 

According to Netflix, service codes are available on the following devices. 

  • Computers
  • Android and Apple mobile apps
  • Smart TVs, Blu-ray players, and set-top boxes
  • PlayStation 3 and PlayStation 4
  • Xbox 360 and Xbox One
  • Nintendo Wii U
  • Roku 3

Locate the Service Code on the Computer

Launch a browser and follow the steps below.

  1. Log into Netflix with your username and password.

  2. On the home screen, select the downward arrow next to your profile picture.

  3. Select Account.

    Netflix home screen with Account highlighted from the drop-down menu.
  4. Scroll to the foot of the Account page and select Service Code

    Netflix Account Page with Service Code button highlighted.
  5. The numbers appear on the screen and will remain active for two hours. 

    Netflix Service Code at the bottom of Account page.
  6. Select the Questions? Contact us link to go to the Contact Us page. 

  7. Select the Call Us button. 

    Netflix Call Us option from the Customer Service page.
  8. A pop-up overlay displays the phone number and asks you to enter the service code via your phone's dialer when prompted. 

    Netflix Call By Phone and service code from the Account page.

Locate the Service Code on the Netflix Mobile App

The Netflix mobile app tells you to log into Netflix from the browser to manage all account-related activities. So, launch a mobile browser on your device and follow the same steps as outlined in the above section. 

Locate the Service Code on Other Devices

If you have installed Netflix on devices other than mobile apps, access the service code from the Settings menu. 

  1. Open the Netflix app. 

  2. Go to Settings (for instance, on a Fire TV, the Netflix menu options are along the left from top to bottom).

  3. Select Get Help > Contact Us

  4. Note the displayed Service Code and call up customer support from your phone. 

How Do I Get an Activation Code for Netflix on My Phone?

It’s easy to get confused between a service code and an activation code. They are two different entities. A Netflix activation code is generated when you connect your Netflix account to a new device for the first time or the device has upgraded its software. Netflix prompts your new or updated device with an activation code on the screen.

  1. Open a browser on any device and go to Netflix's activation page.

  2. Sign in to your Netflix account. 

  3. Enter the code displayed on the screen in the Activate Your Device field. 

    Netflix Activate Your Device page in a browser.
  4. Select Activate to verify and connect your device to Netflix. 

It’s a minor annoyance. But, after you activate a device, you don’t have to log into Netflix with your username and password every time.

FAQ
  • How do I contact Netflix customer service?

    Visit the Netflix Customer Service page and click the Call Us or Start Live Chat options. For more personalized service, sign in to your account. In the app, tap your profile icon > Help > Call or Chat.

  • What does the Netflix code NW-3-6 mean?

    This code has to do with your network having a problem connecting to Netflix. To fix Netflix error code NW-3-6, start by restarting your device. Then move on to restarting your network and troubleshooting your modem and router.

  • How do I use Netflix secret codes?

    You can browse and view hidden content on Netflix if you know the genre code. Use our list of Netflix secret codes to find the code/genre to unlock. Then append the code at the end of this address in a browser: www.netflix.com/browser/code.

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