How to FaceTime on iPhone, iPod touch, or iPad

Video call with your contacts on any iOS device

Grandparents using video chat, facetime, skype service to talk to a mother and son

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You can use FaceTime to make audio and video calls on the iPhone, iPad, and iPod touch. With FaceTime, you'll see the person you're talking to, not just hear them. That's much better—especially if it's someone you haven't seen in a long time or don't get to see often.

Instructions in this article apply to iPhone 4 and newer, 4th generation iPod touch and newer, and the iPad 2 and newer. All modern versions of these devices support FaceTime.

How to Make a FaceTime Call on iPhone, iPad, or iPod touch

There are several ways to make a FaceTime call. You can either use the Phone app (on iPhone only) or the FaceTime app (on all three devices). Both apps are pre-installed. Whichever you prefer, follow these steps to make a FaceTime call:

FaceTime on iOS screenshot
  1. Browse through your contacts, the FaceTime app built into iOS, or your Messages app. In any of those locations, find the person you want to call and tap their name. 

  2. Then, tap the FaceTime button (it looks like a small camera). You can also call them as you normally would, then tap the FaceTime button when it lights up after the call begins.

    This button will only be available when calling FaceTime-enabled devices.

  3. On iOS 7 or higher, you can make a FaceTime Audio call. You'll see a Phone icon in the FaceTime section of a contact's page or as an option in the FaceTime app. Tap the Phone icon to start an audio-only call.

    This option uses FaceTime technology for voice calls and saves your monthly cellphone minutes because it sends the conversation through the Apple servers instead of the phone company servers.

  4. Your FaceTime call will begin as a regular call, except that the camera turns on and you'll see yourself. The person you're calling has the option to accept or deny your call by tapping an on-screen button (you'll have this same option if someone FaceTimes you).

    If they accept it, FaceTime sends video from your camera to them and vice versa. Both a shot of you and the person you're talking to are on the screen at the same time.

  5. To end a FaceTime call. tap the red End button found at the bottom of the screen.

Want to video chat with more than one person? One recent versions of the iOS and iPadOS, you can have group FaceTime calls.

What to Do If FaceTime Isn't Working

In some rare cases, FaceTime might not work when you try to use it. If you run into that problem, we've got the solution. Check out Why Isn't FaceTime Working When I Make Calls?

You can only make FaceTime calls to other FaceTime-compatible devices. You can't use FaceTime on Android or Windows devices. If the FaceTime icon on your device has a question mark on it when you make a call or if it doesn't light up, it may be because the person you're calling can't accept a FaceTime call.

How to Set Up FaceTime on iPhone, iPad, or iPod touch

In most cases, FaceTime is set up and enabled by default on the iPhone, iPad, and iPod touch. That's because FaceTime is tied to your phone number or Apple ID (or both) and is activated when you set up your device. If FaceTime wasn't set up then, or if it's been turned off, you can turn it back on by following these steps:

  1. Tap Settings > FaceTime > move the FaceTime slider to on/green.

    FaceTime on iPhone and iPod Touch screenshot
  2. On the FaceTime settings screen, you can choose how you're reachable on FaceTime: using your phone number, email address, or both. Just tap whichever you prefer.

    Phone numbers are only present on the iPhone and can only be the number connected to the iPhone.

  3. Connect to either a Wi-Fi or cellular network. As long as you have a network connection, you can make a call.

    It's probably better to connect to a Wi-Fi network before using FaceTime, if you can. While you can FaceTime over cellular, video chats require a lot of data and Wi-Fi doesn't use your monthly data limit.

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