Elise Hines is a professional Technical Communicator with extensive technical support experience. By day, Elise writes technical, process, and procedure documentation, and by night you will find her blogging about gadgets, productivity, and software. She has written articles on Windows and Mac support, BlackBerry support, and Web technologies.
M.S. in Computer Information Systems - University of PhoenixB.S. in Communication Disorders - The Pennsylvania State UniversityElise has 12 years of experience in technical support, technical communication and customer service in the IT and wireless industries.Elise has contributed to the following blogs:http://techie-buzz.com/http://www.askageek.com/http://www.defefx.com/http://www.online-tech-tips.com/
My first experience with the BlackBerry was providing support and managing user on a Blackberry Enterprise Server (BES) for a real estate company's Help Desk. I went from having absolutely no BlackBerry knowledge to purchasing an 8700c and writing my department's BlackBerry support documentation in under 12 months.Even though apps are a major point of focus in all smartphone markets, I enjoy helping people understand BlackBerry basics, so they can see what a life changing device it is.