How to Disable AVG When It Crashes Your Computer

Use an AVG rescue CD to deal with an AVG crash

Cracked screen
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AVG Antivirus is a family of antivirus software. Users have complained that AVG causes their Windows computers to crash occasionally. If you search for "AVG crash," you'll find more than half a million hits on Google. The systemic problem of AVG crashing Windows computers is almost an annual occurrence. If a crash happens to your computer, here's how to recover.

Recovering From a PC Crash

The best way to recover from a PC crash caused by the AVG software is with an AVG rescue CD or flash drive. 

  1. From a fully functioning computer, create an AVG Rescue CD.
  2. Use the newly created AVG Rescue CD to boot the crashed computer.
  3. After the AVG Rescue CD has launched, open Utilities > File Manager.
  4. Using the AVG Rescue CD File Manager, navigate to the affected hard drive—usually /mnt/sda1/.
  5. Next, navigate to the AVG folder, which is usually under C:\Program Files\grisoft\.
  6. Rename the AVG folder.
  7. Close File Manager, remove the AVG Rescue CD and reboot the computer normally.
  8. You can then reinstall AVG and update the definitions to a version that does not cause system crashes.

Crashes on Mac Computer

Most random AVG crashes occur on Windows PCs. With the Mac version of the software, crashes occur but less often and usually not randomly. In most cases, the crashes that occur on Macs happen when the Mac system software is upgraded. Apple has been quick to patch the problem with a new upgrade in the past.