How to Delete Your Amazon Account

If you're tired of the behemoth then here's how to close your account

Amazon Boxes on doorstep

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Whether you're switching stores or deciding to shop local, this is how to get your information off of Amazon for good.

Chances are, you've purchased digital content through Amazon. You should talk to a customer service representative about how to preserve ownership of any digital content being stored through your Amazon account including movies, ebooks, and photos. If you're a Kindle reader, Audible listener, or you like using Amazon Pay on other sites then you may want to reconsider cancelling since those options will no longer be available to you.

Still ready to be done with Amazon? Here's how to do it.

Get Logged In to Delete Your Amazon Account

To edit any user preferences, including quitting, you'll need to be logged into your Amazon account.

Sign In screen for Amazon account

You Can't Quit Open Orders

Now you'll need to check your Order Status—you can't cancel with any orders in process or out for delivery. There are a couple of links on the home page that will help you check if you have any open orders.

Your Orders screen on Amazon.com

On your Orders page click Open Orders to check and see what is currently in process for your account.

Screenshot of Amazon's Your Orders page showing Open Orders tab

If any orders appeared in this page you would either need to cancel them (if the option is available) or wait for them to be fulfilled before you close your Amazon account. Once your Open Orders screen matches the one above you're ready to close your account.

Ask for Help to Close Your Account

Now you'll need to ask for help...from Amazon, that is. There isn't a user option to close your account, so you'll need to go through their customer service process. The Help link is all the way down at the bottom of the page.

Link to get help on Amazon's site

The Help page offers a lot of options to manage your account, but the one we need is all the way at the bottom: Need More Help? Which then opens up the side bar for the option to Contact Us.

At several points in the process outlined above you may be asked to re-enter your account password, for your security.

Where to get additional help at Amazon

Contacting Amazon the Right Way

Amazon will first want to know why you're contacting them. You'll need the right combination to get to the option of cancelling your account.

Contact Us options at Amazon Help

At Step 1 select Prime or Something Else at the top. This will open the appropriate options in the next steps.

Step 2 has a drop down menu to select your issue. Click Login and Security and then in the new drop down menu that appears click Close My Account.

Now you'll get a set of warnings from Amazon about what happens to your account data when you cancel. The major things to consider, as stated by Amazon, are:

  • You won't have access to other websites using your Amazon.com log-in (Audible.com, certain international Amazon sites, etc.)
  • You won't have access to your account history (including credit card information, order history — which is possible to delete if you wish, etc.)
  • Returns and refunds can't be processed for orders on closed accounts (including textbook rentals)
Ways to have Amazon contact you

Step 3 will ask how you'd like them to contact you. There are three options: Email, Phone and Chat. Any path will work, but with Email you'll have a paper trail and the Chat option gives the ability to email yourself the chat transcript for your records; that can be helpful later if your cancellation request is delayed or mishandled.

Chatting With Customer Service

Now it's up to you and the Amazon representative. You'll simply need to tell them—either over the email form, phone, or chat—that you want to cancel your account. They'll give you a timeline for when that will be completed, typically within 48 hours. You can check if your account is deleted by attempting to log in.

Rejoining Amazon

Decide that you miss your account? You can create a new account with the same email address, since your old information won't be stored. Just know that you'll be starting from scratch and your old information and digital content will not be restored.