How to Create Folders to Organize Mail in Outlook.com

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Virtually, this is what your Outlook.com account can look like. ©Dennis Skley; CC BY-ND 2.0 license

Add custom email folders to your Outlook Mail account so you can organize messages neatly.

Storage Outside the Outlook.com Inbox

If you want to store mail in a place other than the inbox with Outlook Mail on the Web or Outlook.com, it takes a folder or two. Adding folders is easy; you can name them as you choose and organize the Outlook.com folders themselves in hierarchies using sub-folders. (To organize messages, you can also use categories.)

Create a Folder or Sub-folder to Organize Mail in Outlook on the Web

To add a new top-level folder to Outlook Mail on the web at outlook.com:

  1. Click + (Create new folder) in the Outlook Mail on the web toolbar.
  2. Type the name you want to use for the new custom folder.
  3. Hit Enter.

To create a new folder as a sub-folder to an existing Outlook Mail on the web folder:

  1. Click on the folder under which you want to create the new folder.
  2. Select Create new subfolder from the context menu that has appeared.
  3. Type the new folder's desired name.
  4. Hit Enter.

Create Folders to Organize Mail in Outlook.com

To create a new folder to hold emails in Outlook.com:

  1. Make sure the Folders list is expanded in Outlook.com.
    • If you do not see your list of folders, click Folders in, for instance, your Outlook.com inbox.
  2. Click New folder.
  3. Type the name for the new folder.
  4. Hit Enter.

Create a New Sub-Folder in Outlook.com

To set up a new folder beneath an existing folder:

  1. Make sure the Folders list is expanded.
  2. Click on the folder beneath which you want to create the new folder with the right mouse button.
  3. Select New subfolder from the context menu that appears.
  4. Type the name of the new sub-folder. You can re-use a folder name from the top level or from sub-folders to other folders.
  1. Hit Enter.

Re-Arrange Folders in Outlook Mail on the web or Outlook.com

To make a folder a sub-folder of another folder in Outlook Mail on the web or in Outlook.com:

  1. Make sure your list of Outlook.com folders is visible under Folders.
  2. Click the folder you want to move beneath another or make a root folder with the left mouse button.
  3. Drag the mouse cursor over the folder you wish to make the parent of the folder you are dragging. Drag over Folders to move the folder to the folder root.
  4. Release the mouse button.