CrashPlan for Small Business Review

A Full Review of CrashPlan for Small Business, an Online Backup Service

Screenshot of the CrashPlan PRO logo
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Note: As of August 22, 2017, CrashPlan no longer offers a backup solution for home users. What they have now is called CrashPlan for Small Business, but it might still be something non-business users are interested in. See the very bottom of this page for more information.

CrashPlan for Small Business (also called CrashPlan PRO) is one of our favorite business online backup services for multiple reasons.

While just a few would be impressive, CrashPlan nails the four most important things when it comes to online backup: pricing, security, usability, and speed.

Read on for a detailed look at the plan, price, and features, plus my experience with the service.

How Much Does CrashPlan for Small Business Cost?

CrashPlan for Small Business offers just one backup plan, and it's extremely easy to understand how it can be expanded to suit your specific needs.

CrashPlan gives unlimited data for $10.00 /month /computer. It's that easy. A little math will tell you how much it costs to back up more than one computer: Just take $10.00 X # computers to back up.

That means if you're a home user who only needs to back up from a single computer, you can buy CrashPlan for Small Business for just $10 /month to back up that one device.

However, it's equally applicable to a business that might have 5 users, for example, in which case CrashPlan would charge $50.00 /month.

A little math shows that a bigger company that has 25 computers would have a $250.00 /month bill to support those computers. Again, this setup would still allow for unlimited data.

Sign up for CrashPlan for Small Business

CrashPlan for Small Business has a free trial option too, which lets you try the service for 30 days without having to pay the $10.00 /month minimum until the trial is over.

In fact, you can back up an unlimited number of devices and use the unlimited storage from your trial account for those 30 days.

You do, however, have to provide a payment method before the trial is activated, but you can always cancel your account before the trial expires if you decide you don't want to pay for CrashPlan.

Tip: Since CrashPlan does not offer a truly free online backup plan, as some services do, see our List of Free Online Backup Plans if you're interested in looking at one of those.

CrashPlan for Small Business Features

CrashPlan for Small Business is an automatic backup service. Files and folders of your choosing are backed up whenever you want them to be as well as when the CrashPlan software detects a change in that file.

This selective, incremental, and fully automatic backup system keeps the latest version of everything you want to be backed up to CrashPlan's servers without you having to do anything.

Beyond these basic features in CrashPlan, which are part of any real online backup service, you'll find the following features in this online backup plan:

Tip: Check out our full tour of the CrashPlan PRO software for a step-by-step look into the program that's used to back up your files to CrashPlan.

File Size LimitsNo
File Type RestrictionsNo, but restoration over 250 MB via desktop only
Fair Use LimitsNo, details in CrashPlan EULA
Bandwidth ThrottlingNo
Operating System SupportWindows (all versions), macOS, Linux
Native 64-bit SoftwareYes
Mobile AppsiOS, Android, Windows Phone
File AccessDesktop software, mobile apps, and web app
Transfer Encryption128-bit AES
Storage Encryption448-bit Blowfish
Private Encryption KeyYes, optional
File VersioningUnlimited
Mirror Image BackupNo
Backup LevelsDrive, folder, and file; exclusion also available
Backup From Mapped DriveYes
Backup From External DriveYes
Backup FrequencyOnce per minute through once per day
Idle Backup OptionNo
Bandwidth ControlAdvanced
Offline Backup Option(s)No
Offline Restore Option(s)No
Local Backup Option(s)Yes
Locked/Open File SupportYes
Backup Set Option(s)Yes
Integrated Player/ViewerNo
File SharingNo
Multi-Device SyncingNo
Backup Status AlertsEmail
Data Center LocationsUnited States and Australia
Inactive Account Retention180 Days
Data Retention PolicyCancelled: 14-21 days; Expired w/o renew: 45 days
Support OptionsSelf-support, phone, email, chat, and forum

Note: While most of the plan information in the last section, and feature information in this one, probably answered most of your questions about what CrashPlan for Small Business can do, please know that they have a very well written and extensive FAQ section here that you should reference if needed.

My Experience With CrashPlan for Small Business

Overall, I love CrashPlan. It's simply one of the better online backup services out there, at least right now. If you'd like some more details about what I like, and don't, about CrashPlan's Small Business online backup plan, read on:

What I Like:

Obviously, the price is easy to understand and isn't too expensive when compared with other online backup solutions. $10 every month, for every device, couldn't be easier to understand, and the fact that you pay that price for unlimited data is wonderful. That's a good deal no matter how you look at it.

As I mentioned in the introduction at the top of the page, I also really like the level of security that they encrypt data with on their servers. Some other online backup services use similar encryption levels so it's not a killer feature in and of itself, but I think it's important to mention that CrashPlan didn't cut corners here.

Their software is extremely easy to use. Most people familiar with any kind of system-level software would be comfortable digging around and setting up an initial backup without any instruction. In other words, it's intuitive, which is important because backing up is so important. Something unnecessary, like hard to use software, just makes backing up less likely to be done properly.

Maybe most importantly, I've found CrashPlan to be speedy in all three areas to look at in an online backup service: file preparation, upload, and download. Granted, much of this can be attributed to your available bandwidth at any given time, but when compared to some other services, I think CrashPlan for Small Business does well here.

A little on my upload times: my upload connection regularly tests around 5 Mbps and my initial upload was around 200 GB. That took about five days of upload time, day and night. However, it was all in the background and, aside from a few short moments, I didn't notice a slowdown during my internet usage. See How Long Will the Initial Backup Take? for more on this.

Other than that, I enjoyed the advanced, and completely optional, control settings like network utilization, an almost continuous one-minute backup, and very easy initial setup and upload process.

Finally, while this might seem relatively unimportant, as someone who gives advice and teaches about computers, I very, very much appreciated CrashPlan's extensive, to say the least, Frequently Asked Questions page, which can be found here.

What I Don't Like:

There's little not to like about an online backup service like CrashPlan for Small Business when it keeps your important data safe, day in and day out, at a more than fair price.

However, one issue I have with CrashPlan is the inability to backup from a mapped drive in Windows unless you install the program for each user on the computer. However, it shouldn't be a problem to do for most users. CrashPlan explains how to do this here.

My Final Thoughts on CrashPlan for Small Business

CrashPlan is priced well and lets you back up everything you want with no versioning limitation. I have no hesitation recommending their plan.

If you're not convinced that CrashPlan for Small Business is right for you, be sure to check out our reviews of Mozy and SOS Online Backup, some other cloud backup services we really like.

What Happened to CrashPlan Home?

CrashPlan used to have a backup plan called CrashPlan Home that was retired on August 22, 2017. You can read all the details on the CrashPlan website.

If you're a current CrashPlan user, these are some things you might be wondering about:

What Happens to My Existing Files?

Your CrashPlan Home plan will continue normally until it expires, after which you will not have access to your data. The way around this is to restore all your files (see Step 4 here) and back them up elsewhere, like with a different online backup service, or to subscribe to CrashPlan for Small Business.

If you migrate over to CrashPlan's Small Business plan, your files will remain online and will not cost you anything during the duration of your current CrashPlan plan.

For example, if you still have three months left on your plan, you can switch over for free for those three months, after which you'll get 75% off of a Small Business plan for a whole year. After that, you have to pay $10 /month for each device you want backed up.

Which Service Should I Use Now?

If you don't want CrashPlan's Small Business plan, they suggest Carbonite as your new online backup service, but there are plenty of others to choose from, so be sure to check out our list of online backup services for those options.

One of our favorites is Backblaze because you can back up an unlimited amount of data, just like what CrashPlan supported, but you can do so for less than CrashPlan's cheapest plan. Check out that link to our review for an in-depth look at the pricing options and features.