CrashPlan for Small Business Review

A Full Review of CrashPlan for Small Business, an Online Backup Service

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CrashPlan for Small Business (also called CrashPlan PRO) is one of our favorite business online backup services for multiple reasons.

While just a few would be impressive, CrashPlan nails the four most important things when it comes to online backup: pricing, security, usability, and speed.

Read on for a detailed look at the plan, price, and features, plus our experience with the service.

This company stopped offering a backup solution for home users on August 22, 2017. What they have instead is called CrashPlan for Small Business, but it might still be something non-business users are interested in. See the very bottom of this page for more information.

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How Much Does CrashPlan for Small Business Cost?

Valid April 2021

CrashPlan for Small Business offers just one backup plan, and it's extremely easy to understand how it can be expanded to suit your specific needs.

You get unlimited data for $10.00 /month /computer. It's that easy. A little math will tell you how much it costs to back up more than one computer: Just take $10.00 X # computers to back up.

That means if you're a home user who only needs to back up from a single computer, you can buy CrashPlan for Small Business for just $10 /month to back up that one device.

However, it's equally applicable to a business that might have 5 users, for example, in which case you'd be charged $50.00 /month.

A little math shows that a bigger company that has 25 computers would have a $250.00 /month bill to support those computers. Again, this setup would still allow for unlimited data.

There's a free trial option, too, which lets you try the service for 30 days without having to pay the $10.00 /month minimum until the trial is over. In fact, you can back up an unlimited number of devices and use the unlimited storage from your trial account for those 30 days.

You do, however, have to provide a payment method before the trial is activated, but you can always cancel your account before the trial expires if you decide you don't want to pay for CrashPlan.

Since CrashPlan doesn't offer a truly free online backup plan, as some services do, see our List of Free Online Backup Plans if you're interested in looking at one of those.

CrashPlan for Small Business Features

CrashPlan for Small Business is an automatic backup service. Files and folders of your choosing are backed up whenever you want them to be as well as when the CrashPlan software detects a change in that file.

This selective, incremental, and fully automatic backup system keeps the latest version of everything you want to be backed up to CrashPlan's servers without you having to do anything.

Beyond these basic features, which are part of any real online backup service, are the following:

CrashPlan for Small Business Features
Features CrashPlan Support
File Size Limits No
File Type Restrictions No, but restoration over 250 MB via desktop only
Fair Use Limits No, details in CrashPlan EULA
Bandwidth Throttling No
Operating System Support Windows (all versions), macOS, Linux
Real 64-bit Software Yes
Mobile Apps iOS, Android, Windows Phone
File Access Desktop software, mobile apps, and web app
Transfer Encryption 256-bit AES
Storage Encryption 448-bit Blowfish
Private Encryption Key Yes, optional
File Versioning Unlimited
Mirror Image Backup No
Backup Levels Drive, folder, and file; exclusion also available
Backup From Mapped Drive Yes
Backup From External Drive Yes
Backup Frequency 15/30 min, 1/2/3/4/6/8/12 hours, or once every day
Idle Backup Option No
Bandwidth Control Advanced
Offline Backup Option(s) No
Offline Restore Option(s) No
Local Backup Option(s) Yes
Locked/Open File Support Yes
Backup Set Option(s) Yes
Integrated Player/Viewer No
File Sharing No
Multi-Device Syncing No
Backup Status Alerts Email
Data Center Locations United States and Australia
Inactive Account Retention 180 Days
Data Retention Policy Cancelled: 14-21 days; Expired w/o renew: 45 days
Support Options Self-support, phone, email, chat, and forum

While most of the plan information in the last section, and feature information in this one, probably answered most of your questions about what CrashPlan for Small Business can do, please know that they have a very well written and extensive FAQ section here that you should reference if needed.

Our Experience With CrashPlan for Small Business

Overall, we love it. It's simply one of the better online backup services out there, at least right now. If you'd like some more details about what we like, and don't, about CrashPlan's Small Business online backup plan, read on:

What We Like:

Obviously, the price is easy to understand and isn't too expensive when compared with other online backup solutions. $10 every month, for every device, couldn't be easier to understand, and the fact that you pay that price for unlimited data is wonderful. That's a good deal no matter how you look at it.

As we mentioned in the introduction at the top of the page, we also really like the level of security that they encrypt data with on their servers. Some other online backup services use similar encryption levels so it's not a killer feature in and of itself, but we think it's important to mention that CrashPlan didn't cut corners here.

Their software is extremely easy to use. Most people familiar with any kind of system-level software would be comfortable digging around and setting up an initial backup without any instruction. In other words, it's intuitive, which is important because backing up is so important. Something unnecessary, like hard to use software, just makes backing up less likely to be done properly.

Maybe most importantly, we've found CrashPlan to be speedy in all three areas to look at in an online backup service: file preparation, upload, and download. Granted, much of this can be attributed to your available bandwidth at any given time, but when compared to some other services, we think CrashPlan for Small Business does well here.

A little on upload times: our upload connection regularly tests around 5 Mbps and the initial upload was around 200 GB. That took about five days of upload time, day and night. However, it was all in the background and, aside from a few short moments, we didn't notice a slowdown during our internet usage. Your backup time will depend on a number of factors that you can read more about in our Online Backup FAQ.

Other than that, we enjoyed the advanced, and completely optional, control settings like network utilization, an almost continuous one-minute backup, and very easy initial setup and upload process.

Finally, while this might seem relatively unimportant, as someone who gives advice and teaches about computers, we very, very much appreciated CrashPlan's extensive, to say the least, Frequently Asked Questions page, which can be found here.

What We Don't Like:

There's little not to like about an online backup service like CrashPlan for Small Business when it keeps your important data safe, day in and day out, at a more than fair price.

However, one issue we have is the inability to back up from a mapped drive in Windows unless you install the program for each user on the computer. However, it shouldn't be a problem to do for most users. CrashPlan explains how to do this here.

Final Thoughts on CrashPlan for Small Business

CrashPlan is priced well and lets you back up everything you want with no versioning limitation. We have no hesitation recommending their plan.

If you're not convinced that CrashPlan for Small Business is right for you, be sure to check out our review of Backblaze, another cloud backup service we really like.

What Happened to CrashPlan Home?

The company used to have a backup plan called CrashPlan Home that was retired on August 22, 2017. From that date until October 23, 2018, you could restore or migrate your data elsewhere.

However, now that you can no longer use CrashPlan Home, the company recommends using a different online backup service like Carbonite, or to subscribe to CrashPlan for Small Business.

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