How to Contact Zoho Mail Support

Get Help with Your Free or Paid Zoho Mail Account

Black receptionist working in office
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Is mail missing or your account inaccessible via IMAP? Do you get strange error messages in your browser or somebody else's messages in your inbox? Would you like to know how many rules you can create or whether your sending limit can be raised for the day?

The occasion may not be happy; the experience can be pleasurable, though, getting help with Zoho Mail. Depending on your account type (free or paid), you can contact Zoho Mail support by phone or email (via a web form).

In the latter case, expect a reply in about two business days (24 hours for paid accounts).

Any Zoho Mail User: Contact Zoho Mail Email Support

To submit a request for help to Zoho Mail support for any account (including free Zoho Mail accounts):

  • Visit the Zoho Corp Add Request page.
  • Make sure Zoho Mail is selected under Department.
  • Enter your name under Contact Name.
  • Type an email address at which you can be reached under Email.
  • Enter a very brief description of your question or problem under Subject.
  • Optionally, type a phone number at which you can be reached under Phone.
  • If a category fits, pick a department or support type under Request Type.
    • Choose Report a Problem, for instance, if you are reporting an issue with your Zoho Mail, say IMAP access not showing certain folders.
  • Select the urgency of your question, request or report under How Critical Is Your Request?.
    • If you do not require a direct reply at all, choose Just FYI.
    • If you need help urgently, select Emergency.
      • As a paid subscriber, also see below for Zoho Mail support phone numbers to use.
    • For an incidental request or inquiry that does not otherwise hinder your using Zoho Mail, pick Nothing Urgent, can wait.
    • If you need help sooner rather than later but your issue is no emergency, choose I’m stuck, need assistance.
  • Type your full request for support for Zoho Mail under Description.
    • Do include a short summary on top.
    • Further down, provide as much detail as possible, especially any changes—say, with your internet service provider or on your computer—that coincided with the problem you are having.
    • Note your environment and circumstances for accessing Zoho Mail: your operating system and browser or email program, for instance, their version numbers and any error messages you may get.
    • If you have run into an issue that you can evoke, do list the precise steps and circumstances to take for reproducing the problem.
  • Type the letters from the CAPTCHA image under Word Verification.
  • Click Save.

Paying Customers: Contact Zoho Mail Phone Support

To get in touch with Zoho Mail support for immediate help via the phone as a paying customer:

  • Call
    • +1 (888) 900 9646 - United States
    • +44 (20) 35647890 - United Kingdom
    • +61 (2) 80662898 - Australia
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