Email, Messaging, & Video Calls Email How to Contact Yahoo for Support Information Get help from Yahoo Support when you encounter a Mail problem by Heinz Tschabitscher Writer A former freelance contributor who has reviewed hundreds of email programs and services since 1997. our editorial process Heinz Tschabitscher Updated on February 19, 2020 reviewed by Ryan Perian Lifewire Tech Review Board Member Ryan Perian is a certified IT specialist who holds numerous IT certifications and has 12+ years' experience working in the IT industry support and management positions. our review board Article reviewed on May 16, 2020 Ryan Perian Email Yahoo! Mail Gmail Tweet Share Email When you have a problem with your Yahoo Mail, but Yahoo's help documents aren't helping, contact Yahoo Support for help. When you contact Yahoo, the company will work with you to resolve the problem. Before taking that step, though, reproduce the problem by repeating the same steps. If the problem occurs when you repeat the steps, whether it is a jumbled message, missing messages, or images that won't drag into a message, there are several ways to contact Yahoo Mail support. How to Contact Yahoo Yahoo has a few different contact points where you can reach its support team. To seek help through Twitter, go to @YahooCare. To get help through the Yahoo Facebook group, go to YahooCustomerCare. To contact Yahoo through email, enter a support request: Open a web browser and go to the Yahoo Help screen. Select the Mail tab. Choose which Yahoo Mail product is having trouble. Options include Mail app for Android, Mail app for iOS, Mail for Desktop, Mobile Mail, or New Mail for Desktop. Under Browse by Topic, choose the topic that best fits your reason for contacting Yahoo Support. If you can't find your answer there, choose Mail for Desktop from the drop-down menu. Other options include Speak with a live agent and Mail Restore, which finds lost or deleted emails from a Yahoo account. If you cannot access your account, select Sign-in Helper. Or, scroll to the bottom and select Contact Us. This will take you to more options, including Contact a Yahoo Specialist, Ask the Yahoo community, or see product-related help articles. Check the email account that you provided to Yahoo for a summary of Yahoo findings. It might include steps to solve the problem. The whole process can take anywhere from two hours to 24 hours. If you have a simple question and don't want to wait for a full scan of your Yahoo Mail account, click the Contact Us or Yahoo Help Community button on the Yahoo Help screen under the Mail tab. According to Yahoo, if a Yahoo customer service number posted online, it isn't for Yahoo support. The call could result in a request for credit card, banking, or account login information. Don't give out this information. Yahoo support is free.