How to Contact Yahoo! for Support Information

Get Feedback From Yahoo! About How to Fix Problems With Your Email Account

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Do you have an issue with your Yahoo! Mail and Yahoo!'s help documents aren't actually helping? Maybe you found a bug where the message is jumbled and unreadable, or dragging images no longer works.

No matter what the issue is, you can contact Yahoo! about it and they should help you resolve the problem. Before continuing, though, you might try reproducing the issue by taking the exact same steps; maybe it's a fluke and works the second time.

How to Contact Yahoo!

Yahoo! has a few different contact points where you can reach their support team. For example, you can get a hold of them through Twitter or Facebook if you go to @YahooCare or YahooCustomerCare.

However, if you'd rather contact Yahoo! through email, you can make a support request:

  1. Visit Yahoo! Help.
  2. Click the Mail tab at the top of that page.
  3. From the drop-down menu at the top left, choose which Yahoo! Mail product you're having troubles with, like Mail app for Android, Mail app for iOS, Mail for Desktop or Mobile Mail.
  4. On the left side, under BROWSE BY TOPIC, choose one that best fits your reason for contacting them.
  5. If you can't find your answer there, continue on with the steps below.
  6. Choose Mail for Desktop from the drop-down menu.
  7. On the right side of the Yahoo! Help page, click Mail Quick Fix Tool.
  8. Go to the Yahoo! Mail Quick Fix Tool through the link provided there.
  9. Choose the problem you're having from the drop-down menu.
  1. Enter a different email address (not this Yahoo! Mail address you've having troubles with) under Alternate Email.
  2. In the next text box, provide the Yahoo! email address you have a question about.
  3. Type the code you see in the box.
  4. Click Create Request to have Yahoo! to scan your account for problems.
  5. Check the email you provided in Step 9 for a summary of what Yahoo! finds. They might even have additional steps for you to follow. Know, however, that the whole process might take up to two hours, or even a full 24 hours.