How to Contact Yahoo for Support Information

Getting Feedback From Yahoo on Fixing Email Problems

Customer Support
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Do you have an issue with your Yahoo Mail, but Yahoo's help documents aren't actually helping? Maybe you encountered a bug where the message is jumbled and unreadable or dragging images no longer works.

No matter what the issue, you can contact Yahoo about it and the company will work with you to resolve the problem. Before continuing, though, you might try reproducing the issue by repeating same steps.

Maybe the problem was just a fluke and won't reoccur.

How to Contact Yahoo

Yahoo has a few different contact points where you can reach its support team. For example, you can seek help through Twitter or Facebook if you go to @YahooCare or YahooCustomerCare.

However, if you'd rather contact Yahoo through email, you can make a support request:

  1. Go to Yahoo Help in a browser.
  2. Click the Mail tab at the top of that page.
  3. From the drop-down menu at the top left of the screen, choose which Yahoo Mail product you're having troubles with: Mail app for Android, Mail app for iOS, Mail for Desktop, Mobile Mail, or New Mail for Desktop.
  4. Under Browse by Topic, choose the topic that best fits your reason for contacting Yahoo support.
  5. If you can't find your answer there, choose Mail for Desktop from the drop-down menu.
  6. On the right side of the Yahoo Help page, click Mail Quick Fix Tool to have Yahoo run a scan on your account.
  1. On the screen that opens, click Go to the Quick Fix tool.
  2. Enter your Yahoo ID in the field provided at the top of the screen if it isn't already entered there.
  3. Choose the problem you're having from the drop-down menu.
  4. Enter a different email address (not the Yahoo Mail address you've having troubles with) under Alternate Email.
  1. In the next text box, provide an email address you have access to.
  2. Type the code you see in the CAPTCHA box.
  3. Click Create Request to instruct Yahoo to scan your account for problems.

Check the email account that you provided to Yahoo for a summary of Yahoo findings. It might include steps for you to follow to solve the problem. The whole process can take anywhere from to two hours to a full 24 hours.