Email, Messaging, & Video Calls > Email How to Contact Yahoo for Support Information Get help from Yahoo Support when you encounter a Mail problem By Heinz Tschabitscher Heinz Tschabitscher Writer University of Vienna A former freelance contributor who has reviewed hundreds of email programs and services since 1997. lifewire's editorial guidelines Updated on December 2, 2022 Reviewed by Ryan Perian Reviewed by Ryan Perian Western Governors University Ryan Perian is a certified IT specialist who holds numerous IT certifications and has 12+ years' experience working in the IT industry support and management positions. lifewire's editorial guidelines Tweet Share Email Tweet Share Email Email Yahoo! Mail Gmail What to Know Go to Yahoo Help, choose Mail, and select the version. Pick a topic or select Contact Us at the bottom. Choose Contact a Yahoo Specialist.The Yahoo community might be able to help you more quickly if support is busy. This article explains how to contact support about a problem with your Yahoo Mail, so the company can work with you to resolve the problem. How to Contact Yahoo Yahoo has a few contact points where you can reach its support team. To seek help through Twitter, go to @YahooCare. To get help through the Yahoo Facebook group, go to YahooCustomerCare. To contact Yahoo through email, enter a support request: Open a web browser and go to the Yahoo Help screen. Select the Mail tab. Choose which Yahoo Mail product is having trouble. Options include Mail app for Android, Mail app for iOS, Mail for Desktop, Mobile Mail, or New Mail for Desktop. Under Browse by Topic, choose the topic that best fits your reason for contacting Yahoo Support. If you can't find your answer there, choose Mail for Desktop from the drop-down menu. Other options include Speak with a live agent and Mail Restore, which finds lost or deleted emails from a Yahoo account. If you cannot access your account, select Sign-in Helper. Or, scroll to the bottom and select Contact Us. This will take you to more options, including Contact a Yahoo Specialist, Ask the Yahoo community, or see product-related help articles. Check the email account that you provided to Yahoo for a summary of Yahoo's findings. It might include steps to solve the problem. The process can take anywhere from two to 24 hours. If you have a simple question and don't want to wait for a full scan of your Yahoo Mail account, click the Contact Us or Yahoo Help Community button on the Yahoo Help screen under the Mail tab. If you see a Yahoo customer service number posted online, it isn't for Yahoo support and is likely a scam. The call could result in a request for credit card, banking, or account login information. Don't give out this information. Yahoo support is free, and their support site addresses always end in yahoo.com. FAQ Why do I have to pay for Yahoo support? Paying for Yahoo support is not a requirement, though paid support is an option available in the United States, as well as some European and Middle Eastern countries. What sets Yahoo Account Pro apart from the standard free support is 24/7 live phone support. How do I cancel my Yahoo Mail Plus support? From the Yahoo Mail app, select your Profile icon > Settings > Manage subscription > Cancel subscription, then follow the on-screen instructions. From your desktop, visit mysubscriptions > choose the subscription to cancel > Cancel Service > follow the on-screen instructions. Was this page helpful? Thanks for letting us know! Get the Latest Tech News Delivered Every Day Subscribe Tell us why! Other Not enough details Hard to understand Submit