How to Contact Yahoo for Support Information

Get help from Yahoo Support when you encounter a Mail problem

by Heinz Tschabitscher
A former freelance contributor who has reviewed hundreds of email programs and services since 1997.
Updated November 11, 2019

When you have a problem with your Yahoo Mail, but Yahoo's help documents aren't helping, contact Yahoo Support for help. When you contact Yahoo, the company will work with you to resolve the problem. Before taking that step, though, reproduce the problem by repeating the same steps. If the problem occurs when you repeat the steps, whether it is a jumbled message, missing messages, or images that won't drag into a message, there are several ways to contact Yahoo Mail support.

A Yahoo Mail user talking on the phone.
valentinrussanov / Getty Images

How to Contact Yahoo

Yahoo has a few different contact points where you can reach its support team. To seek help through Twitter, go to @YahooCare. To get help through the Yahoo Facebook group, go to YahooCustomerCare.

To contact Yahoo through email, enter a support request:

  1. Open a web browser and go to the Yahoo Help screen.

  2. Select the Mail tab.

    Mail tab in Help for Yahoo Mail website

  3. Choose which Yahoo Mail product is having trouble. Options include Mail app for Android, Mail app for iOS, Mail for Desktop, Mobile Mail, or New Mail for Desktop.

  4. Under Browse by Topic, choose the topic that best fits your reason for contacting Yahoo Support.

    Browse by Topic section of Yahoo Mail support page, showing Attachments and photos topic

  5. If you can't find your answer there, choose Mail for Desktop from the drop-down menu.

  6. Other options include Speak with a live agent and Mail Restore, which finds lost or deleted emails from a Yahoo account.

  7. If you cannot access your account, select Sign-in Helper.

    Speak with a live agent and Sign-in Helper buttons on Yahoo Mail support bapge

  8. Or, scroll to the bottom and select Contact Us.

    Contact Us button on Yahoo Mail help page

  9. This will take you to more options, including Contact a Yahoo Specialist, Ask the Yahoo community, or see product-related help articles.

    Contact options for Yahoo Mail

Check the email account that you provided to Yahoo for a summary of Yahoo findings. It might include steps to solve the problem. The whole process can take anywhere from two hours to 24 hours.

If you have a simple question and don't want to wait for a full scan of your Yahoo Mail account, click the Contact Us or Yahoo Help Community button on the Yahoo Help screen under the Mail tab.

According to Yahoo, if a Yahoo customer service number posted online, it isn't for Yahoo support. The call could result in a request for credit card, banking, or account login information. Don't give out this information. Yahoo support is free.