How to Contact Yahoo for Support Information

Get help from Yahoo Support when you encounter a Mail problem

What to Know

  • Go to Yahoo Help, choose Mail, and select the version. Pick a topic or select Contact Us at the bottom. Choose Contact a Yahoo Specialist.
  • The Yahoo community might be able to help you more quickly if support is busy.

This article explains how to contact support about a problem with your Yahoo Mail, so the company can work with you to resolve the problem.

How to Contact Yahoo

Yahoo has a few contact points where you can reach its support team. To seek help through Twitter, go to @YahooCare. To get help through the Yahoo Facebook group, go to YahooCustomerCare. To contact Yahoo through email, enter a support request:

  1. Open a web browser and go to the Yahoo Help screen.

  2. Select the Mail tab.

    Mail tab in Help for Yahoo Mail website
  3. Choose which Yahoo Mail product is having trouble. Options include Mail app for Android, Mail app for iOS, Mail for Desktop, Mobile Mail, or New Mail for Desktop.

  4. Under Browse by Topic, choose the topic that best fits your reason for contacting Yahoo Support.

    Browse by Topic section of Yahoo Mail support page, showing Attachments and photos topic
  5. If you can't find your answer there, choose Mail for Desktop from the drop-down menu.

  6. Other options include Speak with a live agent and Mail Restore, which finds lost or deleted emails from a Yahoo account.

  7. If you cannot access your account, select Sign-in Helper.

    Speak with a live agent and Sign-in Helper buttons on Yahoo Mail support page
  8. Or, scroll to the bottom and select Contact Us.

    Contact Us button on Yahoo Mail help page
  9. This will take you to more options, including Contact a Yahoo Specialist, Ask the Yahoo community, or see product-related help articles.

    Contact options for Yahoo Mail

Check the email account that you provided to Yahoo for a summary of Yahoo's findings. It might include steps to solve the problem. The process can take anywhere from two to 24 hours.

If you have a simple question and don't want to wait for a full scan of your Yahoo Mail account, click the Contact Us or Yahoo Help Community button on the Yahoo Help screen under the Mail tab.

If you see a Yahoo customer service number posted online, it isn't for Yahoo support and is likely a scam. The call could result in a request for credit card, banking, or account login information. Don't give out this information. Yahoo support is free, and their support site addresses always end in

  • Why do I have to pay for Yahoo support?

    Paying for Yahoo support is not a requirement, though paid support is an option available in the United States, as well as some European and Middle Eastern countries. What sets Yahoo Account Pro apart from the standard free support is 24/7 live phone support.

  • How do I cancel my Yahoo Mail Plus support?

    From the Yahoo Mail app, select your Profile icon > Settings > Manage subscription > Cancel subscription, then follow the on-screen instructions. From your desktop, visit mysubscriptions > choose the subscription to cancel > Cancel Service > follow the on-screen instructions.

Was this page helpful?