How to Contact Yahoo for Support Information

Get help from Yahoo Support when you encounter a Mail problem

A woman talking on the phone.
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by Heinz Tschabitscher
An independent writer who has reviewed hundreds of email programs and services since 1997.
Updated November 07, 2018

When you have a problem with your Yahoo Mail, but Yahoo's help documents aren't helping, you can contact Yahoo Support for help. 

No matter what the issue, you can contact Yahoo about it, and the company will work with you to resolve the problem. Before taking that step, though, try reproducing the problem by repeating same steps. Maybe the problem was just a fluke and won't reoccur.

If the problem occurs when you repeat the steps, whether it is a jumbled message, missing messages or you can no longer drag images, it is time to contact Yahoo Mail support. You have several options.

How to Contact Yahoo

Yahoo has a few different contact points where you can reach its support team. You can seek help through Twitter or Facebook if you go to @YahooCare or YahooCustomerCare, respectively.

If you'd rather contact Yahoo through email, you can enter a support request:

  1. Go to the Yahoo Help screen in a browser.

  2. Click the Mail tab at the top of that page to access Yahoo Mail support options.

    Mail tab in Help for Yahoo Mail website

  3. Choose which Yahoo Mail product is giving you trouble. Options include Mail app for Android, Mail app for iOS, Mail for Desktop, Mobile Mail, or New Mail for Desktop.

  4. Under Browse by Topic, choose the topic that best fits your reason for contacting Yahoo Support.

    Browse by Topic section of Yahoo Mail support page, showing Attachments and photos topic

  5. If you can't find your answer there, choose Mail for Desktop from the drop-down menu.

  6. Other options include Speak with a live agent and Mail Restore, which will help you find lost or deleted emails from your Yahoo account.

  7. If you cannot access your account, click on the orange Sign-in Helper button.

    Speak with a live agent and Sign-in Helper buttons on Yahoo Mail support bapge

  8. You can also scroll to the bottom and click on the Contact Us button.

    Contact Us button on Yahoo Mail help page

  9. This will take you to more options, including Contact a Yahoo Specialist, Ask the Yahoo community, or see product-related help articles.

    Contact options for Yahoo Mail

Check the email account that you provided to Yahoo for a summary of Yahoo findings. It might include steps for you to follow to solve the problem. The whole process can take anywhere from to two hours to a full 24 hours.

If you have a simple question and don't want to wait for a full scan of your Yahoo Mail account, click the Contact Us or Yahoo Help Community button on the Yahoo Help screen under the Mail tab.

According to Yahoo, if you see a Yahoo customer service number posted online, it isn't for Yahoo support. The call could result in a request for credit card, banking, or account login information. Don't give out this information and hang up. Support from Yahoo is free.