How to Contact Yahoo for Support Information

Get help from Yahoo Support when you encounter a Mail problem

Yahoo Mail Support
Customer Support. valentinrussanov/Getty Images

When you have a problem with your Yahoo Mail, but Yahoo's help documents aren't helping, you can contact Yahoo Support for help. 

No matter what the issue, you can contact Yahoo about it, and the company will work with you to resolve the problem. Before taking that step, though, try reproducing the problem by repeating same steps. Maybe the problem was just a fluke and won't reoccur.

If the problem occurs when you repeat the steps, whether it is a jumbled message, missing messages or you can no longer drag images, it is time to contact Yahoo Mail support. You have several options.

How to Contact Yahoo

Yahoo has a few different contact points where you can reach its support team. You can seek help through Twitter or Facebook if you go to @YahooCare or YahooCustomerCare, respectively.

If you'd rather contact Yahoo through email, you can enter a support request:

  1. Go to the Yahoo Help screen in a browser.
  2. Click the Mail tab at the top of that page to access Yahoo Mail support options.
  3. From the drop-down menu at the top left of the screen, choose which Yahoo Mail product is giving you trouble. Option include  Mail app for Android, Mail app for iOS, Mail for Desktop, Mobile Mail, or New Mail for Desktop.
  4. Under Browse by Topic, choose the topic that best fits your reason for contacting Yahoo Support.
  5. If you can't find your answer there, choose Mail for Desktop from the drop-down menu.
  6. On the right side of the Yahoo Support screen, click Mail Quick Fix Tool to have Yahoo run a scan on your account.
  7. On the screen that opens, click Go to the Yahoo Mail Quick Fix tool.
  8. Enter your Yahoo ID in the field provided at the top of the screen if it isn't already entered there.
  9. Choose the problem you're having from the drop-down menu.
  10. Enter a different email address (not the Yahoo Mail address you've having troubles with) under Alternate Email.
  11. In the next text box, provide an email address you can access.
  1. Type the code you see in the CAPTCHA box.
  2. Click Create Request to instruct Yahoo Support to scan your account for problems.

Check the email account that you provided to Yahoo for a summary of Yahoo findings. It might include steps for you to follow to solve the problem. The whole process can take anywhere from to two hours to a full 24 hours.

If you have a simple question and don't want to wait for a full scan of your Yahoo Mail account, click the Contact Us or Yahoo Help Community button on the Yahoo Help screen under the Mail tab.

Warning: According to Yahoo, if you see a Yahoo customer service number posted online, it isn't for Yahoo support. The call could result in a request for credit card, banking, or account login information. Don't give out this information and hang up. Support from Yahoo is free.