How to Contact Snapchat Customer Service

Get direct support when you're having issues

What To Know

  • Select profile pic > gear icon > Support > I Need Help > Contact Us.
  • Next, pick a category, tap Yes, fill out the form, and send it.
  • You can also try @snapchatsupport on Twitter for help.

This article explains how to contact Snapchat support by reaching out through both Android and iOS versions of the app as well as getting in touch via the official Snapchat support account on Twitter. Snapchat does not provide a customer service email address or phone number; these are the best ways to get in touch with them.

How to Contact Snapchat

Follow these steps to contact Snapchat customer support.

Before contacting Snapchat for a minor issue, consider checking if Snapchat is down, It's also easy to reset your Snapchat password and update Snapchat without contacting customer support.

  1. Open the Snapchat app on your iOS or Android device and if necessary, sign in to your account.

  2. Tap your profile/Bitmoji icon in the top left corner.

  3. Tap the gear icon in the top right corner.

  4. Scroll down to the More Information section and tap Support.

    On Android, the scroll to the Support section and tap the I Need Help option.

    A screenshot of the Snapchat app for iOS.
  5. Tap the orange Contact Us button.

    A screenshot of the Snapchat app for iOS.
  6. Select the category that your issue falls under by tapping the circle to the left of it from the list of issues given.

    A screenshot of the Snapchat app for iOS.

    Depending on what you choose, Snapchat might provide you with a secondary list of issues so you can get more specific.

  7. Read the instructions given to you after you've finished making your selections from the lists of issues given. If you haven't tried any or all of the suggested troubleshooting tips, go ahead and try them now.

  8. If you read and followed the troubleshooting tips for your particular Snapchat issue and still had no luck solving it, go back to the instructions for that particular issue (you might need to go through steps 1 to 7 again) and scroll down to the very bottom of the page.

    Look for a gray question block that says, Need help with something else? Tap the YES button beneath it.

    A screenshot of the Snapchat app for iOS.

    This question isn't shown for every issue, so you may or may not see it depending on what your issue is. If you don't see it, that means it's not an appropriate issue for customer service to help you with.

  9. An entry form will appear with several fields you can fill out. Go ahead and fill out your Snapchat username, your phone number, your device details, the date you started experiencing your issue, an optional screenshot attachment and additional information describing your issue in detail. You may also need to provide your email address, depending on the question you have.

    A screenshot of the Snapchat app for iOS.
  10. Tap the yellow SEND button when you're done.

If you'd prefer not to follow the above steps through the app, visit Snapchat's support website.

When Will I Hear Back From Snapchat Customer Service?

Snapchat does not specify any timeframe for when you can expect to hear back from customer service after submitting your entry form. There's also no guarantee that you absolutely will hear back, so, unfortunately, all you can really do is sit tight and wait it out.

If you're already a Twitter user, you might be able to get faster support than by submitting an entry form through the app or website. Snapchat has a support account on Twitter that is constantly monitoring and answering relevant @mentions from Snapchat users.

Try Reaching out to Snapchat Support on Twitter

All you have to do is send a tweet or private message to Snapchat Support, and you could get a reply in as little as a few minutes. The customer service rep running the account might ask you for additional information, offer a suggested solution or confirm that your message has been passed on to the Snapchat team.

You Can Leave Feedback for Snapchat Too

If it's not an issue you're experiencing with Snapchat, but rather an idea or a suggestion you want to share, you can provide feedback to the company. From the general list of selections shown above in step six, select the I have feedback option and then choose whether you have a suggestion or a question. You'll eventually be led to a simple form where you can fill out the details of your feedback.

  • How do I delete a Snapchat account?

    To delete a Snapchat account, you'll need to do so via a web browser. Go to the Snapchat account website and log in. Under Manage My Account, select Delete My Account. Enter your login information and select Continue. You'll see a message that your account is being deactivated in 30 days.

  • How do I change my Snapchat username?

    While you can't change your Snapchat username officially, there is a workaround. Launch Snapchat and select your profile icon or Bitmoji. Select Settings > Name and enter a new display name >Save. This new name will appear to friends now instead of your username.

  • How do I make a public profile on Snapchat?

    To switch to a public profile, select your profile icon or Bitmoji. Next, scroll down and tap Create Public Profile > Get Started > Create.

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