How to Contact Outlook.com Support

Outlook.Com Support Comes in the Form of Forum Help, Not Phone Calls

Outlook.com logo

Microsoft Corporation

When Outlook.com does things you don't expect in your email program or browser, when your contacts or your messages don't show up where they should, when error messages pop up high and low, you are stuck and need help.

You can get help with Outlook.com problems from knowledgeable users and Microsoft's Outlook.com team members on a support forum.

Outlook.com Support by Forum

With Outlook.com, you may not receive assured, free and immediate access to a support professional. However, you can gain access to Microsoft employees and many experienced users that offer help on a public forum where your question may have already been answered. If not, you can enter your question and wait for a response.

Check the Outlook.com Service Status

If you go to Microsoft's service status screen, you can check to see if Outlook.com is experiencing any problems at the current time. You can't enter problems here, but you can read about any that are ongoing. If Outlook.com isn't experiencing an outage or any problems, you'll see "Everything is up and running." As far as Microsoft is concerned, all is good.

Check Whether the Outlook.com Website Is Down

Several web services allow you to type in a URL and find out if the website is down. Among them are Down for Everyone or Just Me?, Is It Up?, and Is It Down Right Now? All of these services work similarly. You type in a website address, such as Outlook.com, and it tells you whether the site is up or down on the internet.

Check Out the Troubleshooting Section

On the Get Help With Outlook.com webpage is a troubleshooting section. Check it to see if your problem has already been addressed. Click any topic to open another webpage that contains problems (and fixes or workarounds) that have already been addressed.

Don't Place a Call

It is widely reported that Outlook.com doesn't offer phone support (it's free, after all). In several places in the community forum, posts pop up saying help is available if you call a toll free number during certain hours. This number has been reported as a scam attempt in several places on the internet, so it is best to ignore it.