How to Contact Outlook.com Support

Outlook.com support comes in the form of forum help, not phone calls

When you want to improve your Outlook.com email skills or if the app doesn't work the way you think it should get help with Outlook.com from knowledgeable users and Microsoft's Outlook.com team members on a support forum.

Instructions in this article apply to Outlook.com and Outlook Online.

Find Outlook.com Help and Support

Person contacting Outlook.com support on a computer
Lifewire / Derek Abella

When you want information on how to use Outlook.com or need assistance with a technical issue, use these Microsoft resources:

  1. Visit the Outlook.com forum. Outlook.com does not provide access to support professionals. Instead, Outlook.com provides a public forum where Microsoft employees and experienced users offer help. Browse the forum to see if your question has been answered. If not, enter your question and wait for a response.

    Microsoft's Outlook.com Forum community website.
  2. Check the Outlook.com Service Status. Go to Microsoft's service health web page to see if Outlook.com is experiencing any problems at the current time. Problems cannot be reported here, but you can read about any ongoing issues. If Outlook.com isn't experiencing an outage or any problems, an "Everything is up and running" message displays.

    Microsoft's service health status website.
  3. Find out if the Outlook.com website is down. There are several web services that will tell you if a website is working or not. Among these services are Down for Everyone or Just Me? and Is It Up? To use these services to find out if a website is up or down, just enter the website address, such as Outlook.com.

    A website, Is is up, displaying Outlook.com's website status.
  4. Browse the Troubleshooting section of Outlook.com. There's a troubleshooting section on the Get Help With Outlook.com web page. Check it to see if your problem has been addressed. Select any topic to open another web page that contains answers and solutions to problems (along with fixes or workarounds).

    Outlook.com's help website.
  5. Don't call Outlook.com. Outlook.com doesn't offer phone support. In several places in the community forum, posts pop up saying help is available by calling a toll-free number during certain hours. This number has been reported as a scam attempt in several places on the internet.