How To Contact Instagram

The best ways to get Instagram support when you need it

What To Know

  • Report a problem in the app by going to your Profile > Menu > Settings > Help > Report a Problem.
  • Fill out a specific form in the Help Center for DMCA, nonprofit fundraiser, donations, or payment support.
  • Send mail to Instagram LLC, 1601 Willow Road, Menlo Park, California 94025 or call 650-543-4800 or email support@instagram.com.

This article explains the main methods you can use to contact Instagram. Since Instagram doesn't have a dedicated support team, getting in contact with a real person may be extremely difficult.

How To Contact Instagram in the App

You can report spam or abuse, a feature that isn't working, or bad image/video quality in Instagram's Help Center directly within the app. You can also give general feedback.

  1. Tap your profile icon in the bottom menu.

  2. Tap the menu icon in the top right.

  3. Tap Settings.

  4. Tap Help.

    Steps to take to get help in Instagram in the iOS app.
  5. Tap Report a Problem.

  6. You may be prompted to shake your phone when you want to report an image (on iOS), you can choose to Report problem without shaking.

  7. On the page that appears, enter your explanation of the problem and then choose Upload or Screenshot to add an image. Alternatively, you can skip uploading or screenshotting an image and just choose Next.

  8. A page of information appears, read through it, and toggle on (or off) whether you want to Include complete logs and diagnostics. Then tap Send report.

How To Contact Instagram via Contact Submission Form

If you have a specific problem that can't be reported by following the instructions above, you may be able to get in contact with Instagram by submitting an online form for that specific reason.

  1. Determine if your reason for contacting Instagram has anything to do with the following:

    • Needing to send a DMCA report of copyright infringement.
    • Needing help with a nonprofit fundraiser you've created or donated to.
    • Needing help with donations on Instagram Stories and Live.
    • Needing help with a payment on Instagram.
  2. If your reason falls under any of the above options, continue to step three. Otherwise, skip to the next section to find out how to contact Instagram by mailing address, phone, or email.

  3. Select the relevant link below to go to the online contact in the Instagram Help Center:

  4. Follow the instructions for the contact form you'd like to submit.

    Please note that submitting an online form does not guarantee that Instagram will be in touch with you.

Contact Instagram via Mailing Address, Phone or Email

Instagram accepts contact requests via mail, phone, and email. However, it's unlikely that you'll receive a reply.

  1. Send a letter by mail to Instagram using the following address:

    Instagram, LLC
    1 Hacker Way
    Menlo Park, California 94025

    You may wish to include an "Attn:" line to direct your letter to the most relevant department or person. For example, include Attn: Instagram Designated Agent to send a DMCA report.

  2. Call Instagram by phone at 650-543-4800.

    An automated answering system may greet you, and you might not speak with an actual person.

  3. Send an email to support@instagram.com.

    Many emails may go unanswered due to the volume of email messages Instagram receives to this email address.

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