How to Connect an Echo Show to the Alexa App

Get connected and start seeing your content

What to Know

  • Your new Amazon Alexa Show should automatically begin setup when you plug it in.
  • Once setup is complete, your Echo Show should appear in your Devices list on the Amazon Alexa app.
  • If the device doesn't appear in the list, you might have synced it with the wrong account.

This article provides instructions for connecting your Amazon Echo Show device with your Amazon Alexa app, including troubleshooting tips when the device doesn't appear in the app.

Does Echo Show Work With the Alexa App?

Yes, your Echo Show device will work with the Alexa app, so you can control it from your mobile device, no matter where you may be. What's even better is that your Echo Show should automatically connect to your Amazon Alexa app during the setup process, so there are no additional steps to go through.

How Do I Pair the Echo Show With the Alexa App?

When you first get your Amazon Echo Show, you'll need to get it set up. The setup process should start as soon as the device is plugged in and turned on. During this process, you'll get a prompt to provide your Amazon credentials. These will be the same credentials that you use for your Amazon account and the Alexa app on your mobile device.

Once you've provided those credentials, your Echo Show should pair with your Alexa app. You don't have to go through any additional steps to create this connection. To find your Echo Show in your Alexa app, go to Devices > Echo & Alexa, and you should see your Echo Show in the device list.

Why Does My Echo Show Not Show up In the Alexa App?

If you've got your Echo Show fully set up and it's not showing up in your Alexa app, you may have accidentally signed out of your Amazon account. Try signing in again on the Echo device to see if that gets you connected.

A more common issue is that you have connected your Echo Show to the wrong Amazon account using your Amazon login credentials. It's not at all uncommon for someone to have more than one Amazon account, and using the wrong credentials could prevent your Echo Show from appearing in your Alexa App.

If you think that is the case, the easiest way to fix the problem is to reset your Echo Show device and then re-set it up using the correct credentials for your Amazon account.

Finally, your Alexa app may have become corrupted. Try uninstalling and reinstalling the app to see if that might make your Echo Show device visible when you sign back into the app.

  • Does Alexa need Wi-Fi?

    No, but Alexa's offline functionality is very limited. For example, you can still use your Echo as a Bluetooth speaker without Wi-Fi, and can also control alarms and some smart devices using the Echo Show's touchscreen, but Alexa cannot process voice commands without an internet connection. You can use an Echo device with mobile data by setting up a hotspot.

  • Why is my Echo show not connecting to Wi-Fi?

    If Alexa won't connect to Wi-Fi, check your internet connection, then restart your modem and router. If you're still having problems, restart your Alexa device and move it closer to the router, removing any physical barriers between your router and the Alexa device. When setting up your device with the Alexa pp, the Echo Show must be on the same Wi-Fi network as your mobile device.

  • How do I make video calls on my Echo Show?

    Say, “Alexa, video call (contact name)” to make video calls on your Echo Show. Alternatively, swipe right on the touchscreen and tap Communicate Show Contacts > Contact Name > Call. Make sure the camera shutter is open before you start the call.

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